Drew Ricci | Page 89

It's always easy to speak with the service department, and I feel as if they pay attention to my vehicles needs which I greatly appreciate. I truly cannot say enough about my experiences with Wellesley VW and I feel as if they pay attention to my vehicles needs which I greatly appreciate. I truly cannot say enough about my experiences with Wellesley VW as they always seem to surprise me with their professionalism, not to mention keeping our VW vehicles in perfect running condition without any doubts. Peace of mind comes easily after having our VWs serviced here. More

by PATRICKLEFT Verified Customer Verified Customer

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Always happy with Wellesley VW service department Wellesley VW consistently offers outstanding customer service. Drew was very accommodating when I needed to make a last minute change to my scheduled Wellesley VW consistently offers outstanding customer service. Drew was very accommodating when I needed to make a last minute change to my scheduled service, greeted me with a smile and service was completed at the very beginning of the time window I was quoted. I couldn’t be happier. More

by debmarfam Verified Customer Verified Customer

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Terrible I booked the car in weeks ahead, delivered on a Wednesday 6.30 am. Nobody looked at it or called till Thursday (for Friday noon pickup). On Friday was I booked the car in weeks ahead, delivered on a Wednesday 6.30 am. Nobody looked at it or called till Thursday (for Friday noon pickup). On Friday was told that a mechanic had dropped and broken a part (NOX sensor?) and there were none in the US so I would need a loaner for a week or so. Since I was about to travel I explained I would need the loaner for over a month - suddenly the part was found, and the car would probably be ready for Saturday. On Friday I collected the loaner, which was almost out of gas! Nobody called on Saturday to say if the car was ready or not. Along the way Matt explained "there are other VW service centers you can go to" (indeed, there are). Untimely and poor service. Drew (IMHO an excellent employee) was helpful but that can only go so far when the service is so awful, the laoner car so low on gas, the communication so poor and Matt's quote. More

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Drew has been extremely helpful every time an issue or concern has come up about my car, ever since the day I purchased it. He makes the process so much less stressful and is always super responsive when concern has come up about my car, ever since the day I purchased it. He makes the process so much less stressful and is always super responsive when anything comes up. I always recommend Wellesley Volkswagen to anyone who is looking for a new vehicle or service!! More

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Happy Customer I recently traded in my ten year old Tiguan for the 2019 model. I worked with Jens who was friendly and very knowledgeable about the different options I recently traded in my ten year old Tiguan for the 2019 model. I worked with Jens who was friendly and very knowledgeable about the different options available to me. He was also very helpful in working with me to come up with an affordable contract that fit within my budget. Overall, I had a very positive and pleasant experience at Wellesley VW and would highly recommend looking up Jens Albrecht if you are in the market to purchase a VW in the near future. He makes the car buying experience simple and painless. More

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Matched the other dealers. I shopped around and stopped in on a whim with the lowest offer I had and they matched it plus a few extra features because they did not have the bare I shopped around and stopped in on a whim with the lowest offer I had and they matched it plus a few extra features because they did not have the bare bones model on the lot. More

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the car dealership experience you “want” Worked with Drew Ricci -- he is a good "car salesman" -- down to earth, straightforward, with genuinely friendly attitude! He was great to work with, Worked with Drew Ricci -- he is a good "car salesman" -- down to earth, straightforward, with genuinely friendly attitude! He was great to work with, informative and punctual -- when you are all excited about buying a new car, you want things to happen as smoothly, and as fast as possible, with good energy! Thank you, Drew! More

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Great Experience! Just got a new Volkswagen Tiguan and absolutely love it! Drew Ricci was extremely helpful and professional throughout the process and was not pushy at Just got a new Volkswagen Tiguan and absolutely love it! Drew Ricci was extremely helpful and professional throughout the process and was not pushy at all. I had just came from a horrible experience with another dealership and the customer service from Volkswagen in Wellesley cannot be compared. If you're in need of a new or used vehicle, be sure to check this dealership out! More

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Used Vehicle I was in the market for a used SUV and found what I was looking for at this location. The sales team, especially Drew, was straightforward and helpfu I was in the market for a used SUV and found what I was looking for at this location. The sales team, especially Drew, was straightforward and helpful throughout the process. The location is also conveniently located near the commuter rail, which can be helpful if you find yourself without a vehicle during the car searching process. More

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Purchase of 2018 VW GTI I recently bought a 2018 GTI from this dealer. The Sales Consultant (Drew Ricci) did an excellent job during the buying process by providing all appro I recently bought a 2018 GTI from this dealer. The Sales Consultant (Drew Ricci) did an excellent job during the buying process by providing all appropriate information without using pressure tactics often used during a car buying process More

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