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Drea McGiffin
Drea McGiffin at Lithia Hyundai of Reno
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Drea McGiffin

Dealership Accountant I

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.2
36 Reviews

Dealership Experience

4 yrs

Industry Experience

4 yrs

4.2

36 Reviews

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36 Reviews of Drea McGiffin

November 05, 2024

Dealership Rating
Employee Rating

Lithia always provide good customer service. 90% of the time they are knowledgeable and fair More

by AUBREYGURZI79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Clunie, Lance Smith, Scott Robert, Chantel Hughes, Trisha Stone

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Nov 06, 2024

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! Stop by and see us again soon!

October 07, 2024

Dealership Rating
Employee Rating

Lance was very helpful throughout the beginning of dropping off my vehicle to the very end. Got my vehicle fixed in a very timely matter. More

by s.moanamarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lance Smith, Iris Flores-Garcia, Robert Thomas, Gaby Temprano

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Oct 07, 2024

Lithia Hyundai of Reno responded

Sharon, While we are glad that Lance did a great job taking care of you in a timely manner, the one star score indicates there may have been some issues that we should know about. I'd welcome the opportunity to discuss the specifics of your last visit. Please feel free to reach me at your earliest convenience, and we can delve into the issue a bit further. I can be reached at 775-682-3352 or SRobert@lithia.com. We value our customers above all, and my goal is to keep our business relationship strong. Please accept my humble apology for your less than stellar experience. Sincerely, Scott Robert Customer Relations Manager

September 20, 2024

Dealership Rating
Employee Rating

long term relationship with dealer. Always effective and thorough with leasing their vehicles. \Will continue with them in future dealing More

by DLEMON8R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Mazzone, Chantel Hughes, Robert Thomas, Devin Rogers, Lucas Bragg, Trisha Stone, Levi Williams

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Sep 23, 2024

Lithia Hyundai of Reno responded

Thank you for your continued trust in Lithia Hyundai of Reno! We're glad to hear that our team has consistently provided effective and thorough service. Looking forward to assisting with your future leasing needs!

September 20, 2024

Dealership Rating
Employee Rating

Good quality dealer with professional people. High tech modern vehicles with updated design features. Perfect More

by RCARPENTER618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Costello

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Sep 23, 2024

Lithia Hyundai of Reno responded

Thank you for the great feedback! We're glad to hear that our team at Lithia Hyundai of Reno and our modern vehicles met your expectations. Enjoy driving your new car!

September 16, 2024

Dealership Rating
Employee Rating

It's almost impossible to book an appointment online and parking is terrible when you arrive for service. More

by MELCHAEL15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 17, 2024

Lithia Hyundai of Reno responded

Hello, We appreciate your feedback and apologize for the inconvenience. We'll work on improving our online booking system and parking situation at Lithia Hyundai of Reno. Thank you for bringing this to our attention.

June 06, 2024

Dealership Rating
Employee Rating

Lance and the rest of the team are always very helpful and keep my service on track. Great team More

by 279JBUNCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Otto Sandoval-Carpio, Bryan Mazariegos , Matt Franceschini, Jeremy Olsen

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Jun 06, 2024

Lithia Hyundai of Reno responded

Thank you for the review! We appreciate your support. We will be sure to pass along your kudos to Lance and the Lithia Hyundai of Reno team. Until next time, safe travels!

May 30, 2024

Dealership Rating
Employee Rating

I have had a overall great experience. Lance Smith provide a great service and he is awesome service rep. And he is why I give you 5 stars. But there is a sales rep there named Matt. Very More

by Will Vass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Dan Dunham, Gaby Temprano , Matt Franceschini, Attilio Ravo

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Jun 03, 2024

Lithia Hyundai of Reno responded

Will, thank you for sharing your experience. We're glad to hear Lance provided great service at Lithia Hyundai of Reno, but we're sorry to learn about your initial sales interaction. Your feedback is important and will be addressed internally. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

April 18, 2024

Dealership Rating
Employee Rating

They overcharge for services. Even if you're still covered under the warranty they find a way to manipulate More

by Kiaayobain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Bryan Mazariegos , Matt Franceschini, Jeremy Olsen

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Apr 18, 2024

Lithia Hyundai of Reno responded

Kiaayobain, I'm sorry you feel as though The Service Team didn't go to bat for you with your warranty company. The dealership is not the final arbiter of what is covered and what is not covered, all we do is diagnose the problem and relay the facts to the warranty company, the decision is entirely theirs. That said, it's always our hope the issue you're experiencing is a covered repair. We don't want you to have to come out of pocket to fix your car, especially if it's still under warranty. I don't know if your advisor offered to submit the claim to Hyundai for "Good Will" coverage, but if you would like to discuss it I can be reached at 775-682-3352 or SRobert@Lithia.com. Respectfully yours, SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Fax: [775] 823-5514 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

November 08, 2023

Dealership Rating
Employee Rating

Super friendly and everyone in there was very helpful and they reevaluated my car and told me I was going to hit the road More

by KARSON43MELVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Mazzone, Donald Ostrom, Chantel Hughes, Bryan Mazariegos , Ryan "RJ" Bush, Hannah Choquette, Maegan Minetto, Bryan Ogg, Jeremy Olsen

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Nov 09, 2023

Lithia Hyundai of Reno responded

Hi Karson! We're glad to know you found our team at Lithia Hyundai of Reno helpful and friendly. It's great that we could assist with your automotive needs before hitting the road. Safe travels!

September 11, 2023

Dealership Rating
Employee Rating

Dylan has a great dealership, and good employees, Lance is one of the best employees. Keep it up. More

by tpetersen056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Chantel Hughes, Bryan Mazariegos , Matt Franceschini, Jeremy Olsen

Report | Print
Sep 12, 2023

Lithia Hyundai of Reno responded

Thanks for the kind words! The team works hard to make every visit a top-notch experience. See you next time at Lithia Hyundai of Reno!

Sep 14, 2023

tpetersen056 responded

Thanks

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