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Drea McGiffin
Drea McGiffin at Lithia Hyundai of Reno

Drea McGiffin | Page 2

Dealership Accountant I

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

Contact Me
4.3
41 Reviews

Dealership Experience

5 yrs, 5 mos

Industry Experience

5 yrs, 5 mos

4.3

41 Reviews

Write a Review

41 Reviews of Drea McGiffin

June 06, 2024

Dealership Rating
Employee Rating

Lance and the rest of the team are always very helpful and keep my service on track. Great team More

by 279JBUNCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Jeremy Olsen, Otto Sandoval-Carpio, Bryan Mazariegos , Matt Franceschini

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Jun 06, 2024

Lithia Hyundai of Reno responded

Thank you for the review! We appreciate your support. We will be sure to pass along your kudos to Lance and the Lithia Hyundai of Reno team. Until next time, safe travels!

May 30, 2024

Dealership Rating
Employee Rating

I have had a overall great experience. Lance Smith provide a great service and he is awesome service rep. And he is why I give you 5 stars. But there is a sales rep there named Matt. Very More

by Will Vass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Dan Dunham, Gaby Temprano , Matt Franceschini, Attilio Ravo

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Jun 03, 2024

Lithia Hyundai of Reno responded

Will, thank you for sharing your experience. We're glad to hear Lance provided great service at Lithia Hyundai of Reno, but we're sorry to learn about your initial sales interaction. Your feedback is important and will be addressed internally. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

April 18, 2024

Dealership Rating
Employee Rating

They overcharge for services. Even if you're still covered under the warranty they find a way to manipulate More

by Kiaayobain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Jeremy Olsen, Bryan Mazariegos , Matt Franceschini

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Apr 18, 2024

Lithia Hyundai of Reno responded

Kiaayobain, I'm sorry you feel as though The Service Team didn't go to bat for you with your warranty company. The dealership is not the final arbiter of what is covered and what is not covered, all we do is diagnose the problem and relay the facts to the warranty company, the decision is entirely theirs. That said, it's always our hope the issue you're experiencing is a covered repair. We don't want you to have to come out of pocket to fix your car, especially if it's still under warranty. I don't know if your advisor offered to submit the claim to Hyundai for "Good Will" coverage, but if you would like to discuss it I can be reached at 775-682-3352 or SRobert@Lithia.com. Respectfully yours, SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Fax: [775] 823-5514 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

November 08, 2023

Dealership Rating
Employee Rating

Super friendly and everyone in there was very helpful and they reevaluated my car and told me I was going to hit the road More

by KARSON43MELVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Mazzone, Donald Ostrom, Jeremy Olsen, Bryan Mazariegos , Ryan "RJ" Bush, Hannah Choquette, Chantel Hughes, Maegan Minetto, Bryan Ogg

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Nov 09, 2023

Lithia Hyundai of Reno responded

Hi Karson! We're glad to know you found our team at Lithia Hyundai of Reno helpful and friendly. It's great that we could assist with your automotive needs before hitting the road. Safe travels!

September 11, 2023

Dealership Rating
Employee Rating

Dylan has a great dealership, and good employees, Lance is one of the best employees. Keep it up. More

by tpetersen056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Jeremy Olsen, Bryan Mazariegos , Matt Franceschini, Chantel Hughes

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Sep 12, 2023

Lithia Hyundai of Reno responded

Thanks for the kind words! The team works hard to make every visit a top-notch experience. See you next time at Lithia Hyundai of Reno!

Sep 14, 2023

tpetersen056 responded

Thanks

August 11, 2023

Dealership Rating
Employee Rating

Your dealership always took care of me. I’ve gotten two cars off your lot and I love both of them. More

by SHEILAHOOPER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Jeremy Olsen, Bryan Mazariegos , Matt Franceschini, Chantel Hughes

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Aug 12, 2023

Lithia Hyundai of Reno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Hyundai of Reno.

July 29, 2023

Dealership Rating
Employee Rating

Two weeks in and I am still waiting for my car to be repair too long of a wait. The gentleman at the service department is nice. But nice won’t cut it. I have call the service manager twice and no retur More

by obecito1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lance Smith, Jeremy Olsen

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Aug 01, 2023

Lithia Hyundai of Reno responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Aug 03, 2023

Lithia Hyundai of Reno responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

July 27, 2023

Dealership Rating
Employee Rating

I TITUS, I Want to thank you for your help got me a car, now I can anywhere, may God bless you all. More

by TITUSTHOMAS592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Jeremy Olsen, Otto Sandoval-Carpio, Bryan Mazariegos , Matt Franceschini, Chantel Hughes

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Jul 27, 2023

Lithia Hyundai of Reno responded

Thank you, Titus! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Hyundai of Reno, we look forward to having you as one of our valued customers for many more years to come!

June 06, 2023

Dealership Rating
Employee Rating

Beautiful service. My new tires are so amazing and the dealership was super clean and was able to get a lot of work done! More

by VAUGHN6302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Donald Ostrom, Everett Clunie, Jeremy Olsen, Bryan Mazariegos , Matt Ashton, Paydon Chambers, Matt Franceschini, Chantel Hughes

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Jun 07, 2023

Lithia Hyundai of Reno responded

We're glad to see you're satisfied! Thanks for choosing Lithia Hyundai of Reno for your automotive needs!

April 23, 2023

Dealership Rating
Employee Rating

Always good. ...our 5th new car in 7 years Our sales guy was great...in future will get another More

by DOGGYDOO1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Olsen , Chantel Hughes

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Apr 24, 2023

Lithia Hyundai of Reno responded

Thanks for the five stars and congrats on the new car! You're always welcome here at Lithia Hyundai of Reno and we wish you safe travels!

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