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Douglas Velasco
Douglas Velasco at Toyota of Lancaster
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Douglas Velasco

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
391 Reviews
4.8

391 Reviews

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391 Reviews of Douglas Velasco

January 21, 2025

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Employee Rating

Professional personnel. Through with service that was done. Communication was good when delay was unexpected. Patient when I was stressed out with delay and dealing with the More

by CHARLENEGREEN3226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Max

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Jan 21, 2025

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Max receives the recognition he deserves. Thank you again and have a great day!

January 17, 2025

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Employee Rating

The attention to the costumer is amazing. The have a great service . They always helped. We are very happy with them . More

by Miguel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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January 17, 2025

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Bad work / time wasters. Scheduled appointment first thing in the morning days in advance for warranty work, recall and oil change. Told me if i didnt leave car for warranty More

by Eg11111
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 17, 2025

Toyota of Lancaster responded

I'm sorry to hear you had an unsatisfactory visit to our dealership to get your vehicle inspected. However, sometimes we do have a representative come out from the region and they are only available on certain days or times. I do apologize if when making your appointment our staff didn't communicate the process. I do apologize once again for any inconvenience and please feel free to call me at (661) 952-2103 if you'd like to discuss your issues further.

January 12, 2025

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Employee Rating

Always a great experience when taking my vehicle in for service personnel always nice and attentive never had a problem great service 👍 More

by none23
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre

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Jan 13, 2025

Toyota of Lancaster responded

We know your time is valuable so we appreciate you taking the time to leave us a great review. We appreciate our Loyal Lancaster Toyota customers and we hope to see you back again soon.

January 10, 2025

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The communication is great and I am very satisfied with my service. Thank you guys! More

by jordangonzalez1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez

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Jan 10, 2025

Toyota of Lancaster responded

We appreciate your time to leave us a review! We can't do it without our loyal customers. Thank you for choosing to have us service your vehicle.

January 06, 2025

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Employee Rating

awesome nice and efficient explained future service and was quick with repairs and cost of new parts More

by JGambina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre

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Jan 06, 2025

Toyota of Lancaster responded

Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

January 05, 2025

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Employee Rating

Everyone who works there is very friendly. They got the work done in a very timely fashion. I will go back. More

by Ckg369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre

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Jan 06, 2025

Toyota of Lancaster responded

Your review means a lot to us. We always strive to give our best to help our customers and I’m glad that we exceeded your expectations. We hope to see you again soon!

January 03, 2025

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Employee Rating

Professional clean very nice to talk to no problems at all very helpful and friendly would highly recommend More

by SEANCAJN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre, Jeff Calero

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Jan 03, 2025

Toyota of Lancaster responded

Thanks so much for your feedback! It makes our day hearing about how much our customers love the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you in our store again.

January 02, 2025

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Employee Rating

Erick was really helpful & welcoming. I like that the service was done in timely manner More

by b2seemadhillon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo

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Jan 03, 2025

Toyota of Lancaster responded

Your review made our day. We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We couldn’t provide the service that we do without great customers like you! Thanks for choosing us and we can’t wait to help you again!

December 31, 2024

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Employee Rating

I’ve been a loyal Toyota owner and patron for over 30 years. I’ve had 4 RAV4’s. Love them all. I do miss your free car washes though. Covid is over, it would be nice if you could bring it back. 😊 More

by hannabanana5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Doyle, Gus Alatorre

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Jan 03, 2025

Toyota of Lancaster responded

Thanks for your great review of our service. We’ve passed your kind words on to our team. The team is passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience. We value our customer’s feedback for helping us to keep improving our service.

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