Douglas Velasco
Douglas Velasco at Toyota of Lancaster
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Douglas Velasco

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
403 Reviews
4.8

403 Reviews

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403 Reviews of Douglas Velasco

March 26, 2025

Dealership Rating
Employee Rating

AMAZING SERVICE, HE ANSWERED ALL THE QUESTIONS AND CONCERNS WE HAD. WILL RECOMEND TO EVERYONE More

by nonE
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 27, 2025

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

February 27, 2025

Dealership Rating
Employee Rating

Excellent Excellent service and customer service Would definitely recommend Excellent service and customer service Would definitely recommend and take my car back for any future repairs More

by ANAID781
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

Feb 28, 2025

Toyota of Lancaster responded

We are thankful for your recommendation of our dealership. Thank you for sharing your rating with us and the community.

February 23, 2025

Dealership Rating
Employee Rating

Hello Lancaster Toyota! ….I want to say my experience with your service department was outstanding!…the staff there are polite, respectful and very courteous!…and the service More

by Raulv
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 24, 2025

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

February 22, 2025

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Employee Rating

I have purchased 2 cars at your Dealership. & your staff is friendly, knowledgeable & professional. Thanks More

by april80
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joe Garcia

Feb 24, 2025

Toyota of Lancaster responded

We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

February 21, 2025

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Everyone was very helpful and courteous. The assistance to apply for financing was excellent. It was a nice experience. More

by numberonenene
Service Price Transparency
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Recommend Dealer
Yes
Feb 21, 2025

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

February 13, 2025

Dealership Rating
Employee Rating

The dealer ship is nice to me and was very welcoming and respectful I loved it More

by Zabiullah
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Feb 14, 2025

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

February 10, 2025

Dealership Rating
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Everything was as perfect as perfect could be. Quick, professional, personable. I could have done it myself. Glad I chose you More

by mccordronald
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Toyota of Lancaster responded

Thank you for sharing your experience with us. We’re thrilled to hear that you loved our service and that it met your expectations. We can’t wait to welcome you back soon!

February 07, 2025

Dealership Rating
Employee Rating

I don't like writing words in reviews like this because I can never come up anything to write in them. I can't really remember who I had contact with at the dealership but everyone was great. More

by skiiwithme2
Recommend Dealer
Yes
Feb 07, 2025

Toyota of Lancaster responded

It’s an honor to receive your feedback. Thanks for the shoutout!

February 06, 2025

Dealership Rating
Employee Rating

Knowledgeable people very good service on time delivery fair prices fast making appointments n very good supervision More

by PEDRODELACRUZ517
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chanin Yescas

Feb 07, 2025

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with our team.

February 02, 2025

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Employee Rating

Thi dealer has the best personal very profesional and they have the best service and they always recomend what ever is best for your car i really recomend them More

by JR845899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gus Alatorre

Feb 03, 2025

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

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