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Douglas Velasco
Douglas Velasco at Toyota of Lancaster
Refer Me

Douglas Velasco

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
408 Reviews
4.8

408 Reviews

Write a Review

408 Reviews of Douglas Velasco

April 16, 2025

Dealership Rating
Employee Rating

My opinion of Toyota and its dealerships are very high or I would take the time for this survey nor would I have even bought my third Tundra in nineteen years. No regrets whatsoever. More

by WILLIS.R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre

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Apr 16, 2025

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

April 14, 2025

Dealership Rating
Employee Rating

Service is fast and very easy with the check in. Keep up the solid work. Amazing team More

by rbertcedillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre

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Apr 17, 2025

Toyota of Lancaster responded

Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

April 09, 2025

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Employee Rating

Always excellent service courteous: listen to ant concerns regarding my car; professional ; explain costs respectful of my time. More

by Stacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chanin Yescas

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Apr 09, 2025

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

April 02, 2025

Dealership Rating
Employee Rating

My car sound like something loose and I only get oil changes from them last time my hood holder came up missing More

by jazarionmommma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 02, 2025

Toyota of Lancaster responded

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. You can reach out to me at (661) 952-2103.

March 31, 2025

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Employee Rating

The customer service and inspection of the car. They kept me informed through technology about the car. More

by Frances
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 31, 2025

Toyota of Lancaster responded

Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service provided. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!

March 26, 2025

Dealership Rating
Employee Rating

AMAZING SERVICE, HE ANSWERED ALL THE QUESTIONS AND CONCERNS WE HAD. WILL RECOMEND TO EVERYONE More

by nonE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre

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Mar 27, 2025

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

February 27, 2025

Dealership Rating
Employee Rating

Excellent Excellent service and customer service Would definitely recommend Excellent service and customer service Would definitely recommend and take my car back for any future repairs More

by ANAID781
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

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Feb 28, 2025

Toyota of Lancaster responded

We are thankful for your recommendation of our dealership. Thank you for sharing your rating with us and the community.

February 23, 2025

Dealership Rating
Employee Rating

Hello Lancaster Toyota! ….I want to say my experience with your service department was outstanding!…the staff there are polite, respectful and very courteous!…and the service More

by Raulv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre

Report | Print
Feb 24, 2025

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

February 22, 2025

Dealership Rating
Employee Rating

I have purchased 2 cars at your Dealership. & your staff is friendly, knowledgeable & professional. Thanks More

by april80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Garcia

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Feb 24, 2025

Toyota of Lancaster responded

We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

February 21, 2025

Dealership Rating
Employee Rating

Everyone was very helpful and courteous. The assistance to apply for financing was excellent. It was a nice experience. More

by numberonenene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gus Alatorre, Maricela Cardenaas

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Feb 21, 2025

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

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