Douglas Velasco
Douglas Velasco at Toyota of Lancaster
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Douglas Velasco

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
380 Reviews
4.8

380 Reviews

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380 Reviews of Douglas Velasco

December 21, 2024

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Employee Rating

Douglas was excellent at explaining the work and provided a means of transportation so that i would not have to wait all day at the dealership. More

by gerson.n.sanchez
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Recommend Dealer
Yes

December 21, 2024

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I have no comments, all can a I say is a good service overall until now More

by leoycristy
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Recommend Dealer
Yes

December 20, 2024

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Fantastic service, as always. We always look forward to seeing all those smiling faces. Thank you! More

by jesse61
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Recommend Dealer
Yes

December 15, 2024

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Friendly, knowledgeable, honest service. I even bring my Chevy truck there. I highly recommend this dealership for sales and service. More

by RFM59
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Recommend Dealer
Yes
Dec 16, 2024

Toyota of Lancaster responded

We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

December 13, 2024

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Great service! Douglas did a great job of explaining what maintenance was done for my Tacoma and any issues that might need to be addressed. My vehicle was accept More

by danrprice3
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Recommend Dealer
Yes
Dec 13, 2024

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

December 11, 2024

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Excellent and very professional. always finish the job on time , I never have problems with this dealer. More

by none23
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Recommend Dealer
Yes
Dec 12, 2024

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

December 06, 2024

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Douglass was extremely helpful. I went to the dealership without an appointment and he was most helpful in arranging transportation home because it turned out the work the vehicle r More

by ronbogrant60
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Recommend Dealer
Yes
Dec 06, 2024

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

December 06, 2024

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The service writers are nice and professional. Best part of the service writers is the are honest about their service and how long it takes More

by Bigrobdigga
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Recommend Dealer
Yes
Dec 06, 2024

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

November 28, 2024

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Employee Rating

ELSERVICIO DE EL CANBIO DE ACEITE MALO DEJAN MUCHO ACEITE ENBARRADO PERO LOS QUE ATIENDEN MUY AMABLES More

by egunther719
Service Price Transparency
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Recommend Dealer
Yes
Nov 29, 2024

Toyota of Lancaster responded

Nos esforzamos por ofrecer una experiencia excepcional para todos nuestros clientes. Lamento escuchar que su experiencia con nosotros no cumplió con sus expectativas.

November 28, 2024

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Employee Rating

Great the best helpfull they understand my need they resolved my problems friendly I no more to say More

by ANGELESR5311
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Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo, Gus Alatorre

Nov 29, 2024

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

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