Douglas Velasco
Douglas Velasco at Toyota of Lancaster
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Douglas Velasco

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
400 Reviews
4.8

400 Reviews

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400 Reviews of Douglas Velasco

February 21, 2025

Dealership Rating
Employee Rating

Everyone was very helpful and courteous. The assistance to apply for financing was excellent. It was a nice experience. More

by numberonenene
Service Price Transparency
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Recommend Dealer
Yes
Feb 21, 2025

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

February 13, 2025

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Employee Rating

The dealer ship is nice to me and was very welcoming and respectful I loved it More

by Zabiullah
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Recommend Dealer
Yes
Feb 14, 2025

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

February 10, 2025

Dealership Rating
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Everything was as perfect as perfect could be. Quick, professional, personable. I could have done it myself. Glad I chose you More

by mccordronald
Service Price Transparency
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Recommend Dealer
Yes
Feb 10, 2025

Toyota of Lancaster responded

Thank you for sharing your experience with us. We’re thrilled to hear that you loved our service and that it met your expectations. We can’t wait to welcome you back soon!

February 07, 2025

Dealership Rating
Employee Rating

I don't like writing words in reviews like this because I can never come up anything to write in them. I can't really remember who I had contact with at the dealership but everyone was great. More

by skiiwithme2
Recommend Dealer
Yes
Feb 07, 2025

Toyota of Lancaster responded

It’s an honor to receive your feedback. Thanks for the shoutout!

February 06, 2025

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Knowledgeable people very good service on time delivery fair prices fast making appointments n very good supervision More

by PEDRODELACRUZ517
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Recommend Dealer
Yes

Other Employees Tagged: Chanin Yescas

Feb 07, 2025

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with our team.

February 02, 2025

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Thi dealer has the best personal very profesional and they have the best service and they always recomend what ever is best for your car i really recomend them More

by JR845899
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Recommend Dealer
Yes

Other Employees Tagged: Gus Alatorre

Feb 03, 2025

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

January 31, 2025

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Employee Rating

Great customer service. Friendly informative and great cars. I think toyota has the safest cars always check with the used car stock More

by JGambina
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Recommend Dealer
Yes
Jan 31, 2025

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

January 31, 2025

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Employee Rating

Service Mgr is the best I've ever encountered. Service personnel are friendly and extremely courteous and helpful. I will be back. More

by DeepDrive
Service Price Transparency
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Recommend Dealer
Yes
Jan 31, 2025

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

January 30, 2025

Dealership Rating
Employee Rating

Friendly, good nature people, eager to help out. A clean place to wait while your car is being worked on. Only thing they don't wash and vacuum your car like other dealers do. But all in all very go More

by VOILATWINKLE1
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Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo

Jan 30, 2025

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. Unfortunately, at this time we no longer offer a carwash but I'm sure if we have the staff available just ask your service advisor and we can run it through the wash for you. I'll make sure that they receive your feedback. I'm sure it will make their day!

January 21, 2025

Dealership Rating
Employee Rating

Professional personnel. Through with service that was done. Communication was good when delay was unexpected. Patient when I was stressed out with delay and dealing with the More

by CHARLENEGREEN3226
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Recommend Dealer
Yes

Other Employees Tagged: Max

Jan 21, 2025

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Max receives the recognition he deserves. Thank you again and have a great day!

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