Douglas Campbell

I’m writing to express my deep frustration and disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 days, I repeatedly requested a loaner vehicle to accommodate my daily activities while my car was being serviced. Despite speaking with my service representative multiple times per week and even escalating this to management, your team failed to secure a loaner vehicle within that time frame. This lack of coordination and communication has severely impacted my trust in your service operations. Ultimately, I was forced to take matters into my own hands and rely on Uber to manage my needs, which was extremely inconvenient. When I finally turned in my car, I requested the following: Fix the popping speaker issue (warranty service) Complete the seat sensor recall repair Perform a full car inspection When picking up my vehicle, I noticed several significant failures: I did not receive the car inspection report I specifically requested. Once I got home and tested the sound system (due to having my baby with me at pickup), I discovered the speaker issue was not resolved. It appears the only work completed was the recall repair. This experience has been nothing short of unacceptable. I should not have to return to the service center repeatedly to address the same problems, especially after making my needs exceptionally clear. This is not the level of service I expected from an Acura dealership, and it certainly makes me question my decision to purchase an Acura vehicle in the first place. At this point, I need the following resolutions to restore a minimum level of confidence: Confirm when the speaker issue and full car inspection will be properly resolved. Ensure clear, proactive communication moving forward, and provide status updates without me having to chase your team for answers. Explain why securing a loaner vehicle was not possible over such an extended timeline, as this indicates a severe operational issue that should be addressed. If these issues cannot be resolved promptly, I will have no choice but to escalate this matter further and reconsider any future relationship with Acura. I hope to hear back from you at your earliest convenience. More

by Junior Verified Customer Verified Customer

Report | Print

It’s a wonderful experience every time; Michael and his team always make it happen like magic! I walk in with doubts and walk out with confidence. Michael is thee Greatest Of All Times (GOAT)!!!! team always make it happen like magic! I walk in with doubts and walk out with confidence. Michael is thee Greatest Of All Times (GOAT)!!!! More

by SHARISMA.GEORGE Verified Customer Verified Customer

Report | Print

I Love this dealership I've been a customer since 2017 everyone is kind and attentive. Marco Pinto is my service adviser he is the best on the business he is very knowledgeable and kind everyone is kind and attentive. Marco Pinto is my service adviser he is the best on the business he is very knowledgeable and kind More

by sandraibarra22 Verified Customer Verified Customer

Report | Print

Excellent service, the people are willing to provide the best choice based on my needs best choice based on my needs More

by einstelito Verified Customer Verified Customer

Report | Print

I Thank you all for making my life more safe with this beautiful car.God Bless You all Special thanks to Jose Morrel you are a Blessing beautiful car.God Bless You all Special thanks to Jose Morrel you are a Blessing More

by kimhaugen123 Verified Customer Verified Customer

Report | Print

Marco is the best! He is so kind and always takes great care of our family He is so kind and always takes great care of our family More

by andreacello Verified Customer Verified Customer

Report | Print

Always take care and very efficient on top of all my questions need answered they are great questions need answered they are great More

by OMT6764 Verified Customer Verified Customer

Report | Print

Service is very good. And timelly performed, explain all the problem and recommendation for future services. And timelly performed, explain all the problem and recommendation for future services. More

by AKBHUIYAN Verified Customer Verified Customer

Report | Print

Excellent service received from rep Rayon! Thank you; will definitely refer my family and friends! Acura of Pembroke Pines is the best!!! Thank you; will definitely refer my family and friends! Acura of Pembroke Pines is the best!!! More

by Mariesthilaire78 Verified Customer Verified Customer

Report | Print

I dealt with professional people , everyone was accommodating, made my lease very good which made me happy accommodating, made my lease very good which made me happy More

by normancbohamed Verified Customer Verified Customer

Report | Print