Donna Houlahan

The salesman was great! I was disappointed when the title wasn't clear of a lean. The car only came with one key and I was charged over $800 for a second key fob. I was disappointed when the title wasn't clear of a lean. The car only came with one key and I was charged over $800 for a second key fob. More

by JEFFATKENNEDY Verified Customer Verified Customer

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People working there are very friendly. In the waiting room there is drinking water and food. I am happy with them In the waiting room there is drinking water and food. I am happy with them More

by juanpolanco321.jp Verified Customer Verified Customer

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My interaction with staff was great. Service is another story. Many things have really changed. Service is another story. Many things have really changed. More

by PDCUFFIE Verified Customer Verified Customer

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I set an appointment for 1pm for service, when I got there, the lady immediately stated I would have to leave my vehicle and was not guaranteed my car would get looked at that day. I was not told prior there, the lady immediately stated I would have to leave my vehicle and was not guaranteed my car would get looked at that day. I was not told prior to booking my appointment about leaving my vehicle, I find it pointless and a waste of time to set an appointment if they will not be seen within that same day. More

by GM Verified Customer Verified Customer

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Went in for a simple oil change. Left with my check oil light coming on and off. Magically now I need a new oil pressure switch and harness for $2K. Interesting….. Left with my check oil light coming on and off. Magically now I need a new oil pressure switch and harness for $2K. Interesting….. More

by MAWUMA Verified Customer Verified Customer

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Ordered a part and was told by person in parts I would be notified when it arrived. Was never notified and after couple of weeks I happened to come by and found out it was there! Also was told procedure in s notified when it arrived. Was never notified and after couple of weeks I happened to come by and found out it was there! Also was told procedure in service would take about an hour when was actually closer to three! Otherwise everyone was very nice. More

by Gator.doc Verified Customer Verified Customer

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Professional, efficient service with knowledgeable staff. Quick turnaround, transparent communication, and quality repairs, no complaints Quick turnaround, transparent communication, and quality repairs, no complaints More

by Person Verified Customer Verified Customer

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Do not take your car to Parks for repair! I have been taking my car to them for service for years but the new management team is horrible and they have implemented a system that is a rip off! I have been taking my car to them for service for years but the new management team is horrible and they have implemented a system that is a rip off! Take note that their most recent reviews are terrible and have been since they have been under new management. These people charge almost $300 to evaluate and determine your issue and they don't take it off when your vehicle is serviced. Even if it's an issue related to their repair work, they will still charge you. They are dishonest and don't keep their word to resolve issues and provide some simblance of good customer service. When I complained to the service manager and the GM, she told me she would investigate my issue and get back to me. Well, she lied. She nor the GM has responded. I don't trust these people and I will not take my car back to them and if you know like I know, you would not take your car to them either. More

by GLENDA-RUSSELL Verified Customer Verified Customer

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It’s definitely closer to me so that helps me out a lots thank goodness thank goodness More

by williewade63 Verified Customer Verified Customer

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I've always had a great, easy and professional time working with Parks Ford in Gainesville working with Parks Ford in Gainesville More

by JESSE.FLORIAN Verified Customer Verified Customer

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