Donna Houlahan

It seems like they are not quite ready for prime time yet under their new management. I scheduled a service using the Hyundai app, but did not get a reminder for the service. That seemed unusual, so I called under their new management. I scheduled a service using the Hyundai app, but did not get a reminder for the service. That seemed unusual, so I called to double check and they did have me on their schedule. When I arrived, they had me down for a software update, not the mileage service that I'd requested in the app. They added the mileage service, so no big deal. They were all friendly, which was great. I mentioned that I was getting a message that the washer fluid was low, so they said they'd top it up. When I picked up the car, it was already running, so I didn't see the reminders. I was in a rush, so I didn't restart the car to check. When I started it the next day, the service reminder and fluid reminder popped up again. At that point, I took a closer look at the car and noticed they didn't do the quick clean i would have expected. I also remembered that there wasn't a seat cover or floor cover on it when they brought it out the day before. I called and they told me to come by any time and they'd add washer fluid and reset the mileage reminder. When they took the car this time, they definitely didn't use a seat cover. Maybe the person who moves the cars isn't a mechanic, so doesn't get oil or other stuff on their clothes? Again, the staff was very friendly, which is always a good sign to me. Addendum: In your review, you ask for star ratings for individual people. The only person who introduced herself by name was Donna. The pictures you have by each name are pets, so I can only rate Donna. More

by gainesvillescd Verified Customer Verified Customer

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I delt with DONNA in Hyundai service department she was thorough and answer my questions with knowledge . Also she followed thru with ever aspect of service to me with great efficency. It was a pleasure wo thorough and answer my questions with knowledge . Also she followed thru with ever aspect of service to me with great efficency. It was a pleasure working with her. The icing on the cake was that she said the car would be ready at a certain time and it was waiting for me when I arrived. Definitely an asset to the department. More

by dee654 Verified Customer Verified Customer

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This dealership is busy and has had challenges in the service department but they continue to improve. The service manager does a very good job and strives for good customer service. service department but they continue to improve. The service manager does a very good job and strives for good customer service. More

by evrsostanton Verified Customer Verified Customer

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Bill is always been a great service advisor I would highly recommend him to any of my friends and the dealership highly recommend him to any of my friends and the dealership More

by eddie145789 Verified Customer Verified Customer

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I thank GOD FOR HAVING A WONDERFUL PERSON LIKE Donnie to be my service tech and my service was great she keep me in form on what was going on the whole time thanks be my service tech and my service was great she keep me in form on what was going on the whole time thanks More

by Momj0 Verified Customer Verified Customer

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Customer service used to top notch, and is not good now and could use improvement. and could use improvement. More

by mzdonna.db12 Verified Customer Verified Customer

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Excellent service department. Friendly staff. Always willing to help get our vehicles back on the road. Friendly staff. Always willing to help get our vehicles back on the road. More

by Dplank43 Verified Customer Verified Customer

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Kept my car 4 days to install a thermostat. Service advisor promised car would be ready Friday, then Saturday. She never called to advise me the car wasn’t ready. I had to call her and she was Service advisor promised car would be ready Friday, then Saturday. She never called to advise me the car wasn’t ready. I had to call her and she was very hard to reach and did not return my calls. When I called Saturday I was told the car wouldn’t be ready until Monday. I sent an email to the manager of the dealership detailing my very poor experience but I have heard nothing from him. I really like my Hyundai but will never purchase one again because of my experience with the service department. More

by PMAY0911 Verified Customer Verified Customer

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Customer service was professional. Understood what my car needs and fixed it within my time frame. Understood what my car needs and fixed it within my time frame. More

by k_holbrook2000 Verified Customer Verified Customer

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What I really like about Bill, he will explain, in words I understand, the maintenance issue. He is always.plesant. I feel like I am a person and not just another customer. I understand, the maintenance issue. He is always.plesant. I feel like I am a person and not just another customer. More

by jocyndawright Verified Customer Verified Customer

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