Donna Houlahan | Page 7

Really bad customer services! Don’t do business here, stake all my can to Santafe ford in Alachua! Don’t do business here, stake all my can to Santafe ford in Alachua! More

by peredadaniel23 Verified Customer Verified Customer

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Worst experience ever. My car had been at the shop for over 2 weeks with NO results, communication and support My car had been at the shop for over 2 weeks with NO results, communication and support More

by CATHerine.WITT Verified Customer Verified Customer

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Service manager was very courteous and professional. She answered all my questions and kept me informed on the progress of my service and detail. She answered all my questions and kept me informed on the progress of my service and detail. More

by Leif Verified Customer Verified Customer

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Outrageous prices and lousy business ethics. I was quoted a labor price of some $400 to replace the driver side mirror actuator, plus the price of the part. Based on their labor rate of $269 per I was quoted a labor price of some $400 to replace the driver side mirror actuator, plus the price of the part. Based on their labor rate of $269 per hour, it figures at about 1.5 hours. Gave them the car at 11.02 am, got it back at 11.55 am. When I questioned why the bill still shows the $400 plus for labor, I was told that I had approved that price and thus have to pay it. When I argued that I am not willing to pay for 1.5 hours when it only took barely 1, I was offered a conversation with the service manager. He got rather upset at my argument, but finally reduced the labor rate. What a missed opportunity for a great reputation! I am now telling all my friends to never buy at Huyndai car. Obviously, I will never set foot in that place again! Consider the other scenario: the service rep comes up to me to say, great news! We quoted you $400 plus for the labor, but it only took our talented technician 1 hour, so we are only charging you $269 plus tax, congratulations on saving that money. Have a nice day! I would have marveled at the excellent service and ethical behavior of this store and its workers, and would have told all my friends what a wonderful outfit they are. For the store, the outcome is the same financially, but reputation-wise very different. By the way, I believe it is illegal to double-charge. In the half-hour they were going to charge me for, the technician would have been working on someone else’s car, charging another $269 per hour, bringing their total for that half-hour to $538 per hour. More

by gabriele.bullard Verified Customer Verified Customer

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Great guys to work with. Thanks Parks! Great place for service and to buy. You guys are the best! Thanks Parks! Great place for service and to buy. You guys are the best! More

by dedsurf Verified Customer Verified Customer

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This is the most disorganized service department I have ever seen. Need to stick to sales and get rid of service. I will never bring my vehicle back there, even for free oil changes ever seen. Need to stick to sales and get rid of service. I will never bring my vehicle back there, even for free oil changes More

by amygordon711 Verified Customer Verified Customer

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It seems like they are not quite ready for prime time yet under their new management. I scheduled a service using the Hyundai app, but did not get a reminder for the service. That seemed unusual, so I called under their new management. I scheduled a service using the Hyundai app, but did not get a reminder for the service. That seemed unusual, so I called to double check and they did have me on their schedule. When I arrived, they had me down for a software update, not the mileage service that I'd requested in the app. They added the mileage service, so no big deal. They were all friendly, which was great. I mentioned that I was getting a message that the washer fluid was low, so they said they'd top it up. When I picked up the car, it was already running, so I didn't see the reminders. I was in a rush, so I didn't restart the car to check. When I started it the next day, the service reminder and fluid reminder popped up again. At that point, I took a closer look at the car and noticed they didn't do the quick clean i would have expected. I also remembered that there wasn't a seat cover or floor cover on it when they brought it out the day before. I called and they told me to come by any time and they'd add washer fluid and reset the mileage reminder. When they took the car this time, they definitely didn't use a seat cover. Maybe the person who moves the cars isn't a mechanic, so doesn't get oil or other stuff on their clothes? Again, the staff was very friendly, which is always a good sign to me. Addendum: In your review, you ask for star ratings for individual people. The only person who introduced herself by name was Donna. The pictures you have by each name are pets, so I can only rate Donna. More

by gainesvillescd Verified Customer Verified Customer

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I delt with DONNA in Hyundai service department she was thorough and answer my questions with knowledge . Also she followed thru with ever aspect of service to me with great efficency. It was a pleasure wo thorough and answer my questions with knowledge . Also she followed thru with ever aspect of service to me with great efficency. It was a pleasure working with her. The icing on the cake was that she said the car would be ready at a certain time and it was waiting for me when I arrived. Definitely an asset to the department. More

by dee654 Verified Customer Verified Customer

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This dealership is busy and has had challenges in the service department but they continue to improve. The service manager does a very good job and strives for good customer service. service department but they continue to improve. The service manager does a very good job and strives for good customer service. More

by evrsostanton Verified Customer Verified Customer

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Bill is always been a great service advisor I would highly recommend him to any of my friends and the dealership highly recommend him to any of my friends and the dealership More

by eddie145789 Verified Customer Verified Customer

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