Donna Houlahan | Page 8
Service Director
Parks Ford Lincoln of Gainesville
3333 North Main Street
Gainesville, FL 32609
Dealership Experience
4 yrs, 9 mos
76 Reviews
Write a Review76 Reviews of Donna Houlahan
September 01, 2024
Customer service used to top notch, and is not good now and could use improvement. and could use improvement. More
Other Employees Tagged: Zack Perkins , Levin Hickman
September 01, 2024
Excellent service department. Friendly staff. Always willing to help get our vehicles back on the road. Friendly staff. Always willing to help get our vehicles back on the road. More
Other Employees Tagged: Eric Duke, Cody Curtis, Zack Perkins, Donovan Plank, Nick Burke, Brad Ford , Christain Butler, Levin Hickman, Carlos Montijo
August 30, 2024
Kept my car 4 days to install a thermostat. Service advisor promised car would be ready Friday, then Saturday. She never called to advise me the car wasn’t ready. I had to call her and she was Service advisor promised car would be ready Friday, then Saturday. She never called to advise me the car wasn’t ready. I had to call her and she was very hard to reach and did not return my calls. When I called Saturday I was told the car wouldn’t be ready until Monday. I sent an email to the manager of the dealership detailing my very poor experience but I have heard nothing from him. I really like my Hyundai but will never purchase one again because of my experience with the service department. More
August 27, 2024
Customer service was professional. Understood what my car needs and fixed it within my time frame. Understood what my car needs and fixed it within my time frame. More
Other Employees Tagged: Cody Curtis
August 16, 2024
What I really like about Bill, he will explain, in words I understand, the maintenance issue. He is always.plesant. I feel like I am a person and not just another customer. I understand, the maintenance issue. He is always.plesant. I feel like I am a person and not just another customer. More
Other Employees Tagged: Bill Stoufer

