Donna Feliciano
Donna Feliciano at Colonial Hyundai

Donna Feliciano | Page 33

Service Consultant

Colonial Hyundai

4423 Lincoln Hwy
Downingtown, PA 19335

not yet
rated
414 Reviews
not yet
rated

414 Reviews

Write a Review

Dealership Experience

18 yrs, 5 mos

Industry Experience

42 yrs, 2 mos

Languages Spoken

English English

414 Reviews of Donna Feliciano

April 22, 2019

Dealership Rating
Employee Rating

annual inspection The appointment process and the inspection were very smooth and efficient. The price was great and the service friendly. I will return again as I have More

by tod.h.gilmore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 20, 2019

Dealership Rating
Employee Rating

Friendly and on time Our car was taken in for interval service. It was dropped off in the afternoon and we picked it up bout three hours later. We've always been treated w More

by BartNBarb&1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: J.P. Jones

April 15, 2019

Dealership Rating
Employee Rating

Friendly service The service staff is always helpful and friendly and greet me by name and even recommended agetting my inspection done early. Always try to keep cost More

by LORELEI0528
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 09, 2019

Dealership Rating
Employee Rating

Rear Brake job Very pleasant service rep, Donna Feliciano greeted me upon my arrival and we decided to leave my car rather than wait for it. She got me a ride with More

by LNICHOLLS1206
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Walt in service who has always been very helpful.

Apr 10, 2019

Colonial Hyundai responded

Thanks for the great review! I'm glad to hear that our alternate transportation was seamless and effective. Sincerely, Kevin Wagner

April 09, 2019

Dealership Rating
Employee Rating

Car repairs I was in at 8:30 am and out by 10:30 am. They did an oil change Rotate the tires. Change the cabin air filter and well and put the coating on my wi More

by TWOAREONEUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Wagner

Apr 10, 2019

Colonial Hyundai responded

Thank you for the positive review. I m glad to hear we exceeded your expectations! Sincerely, Kevin Wagner

April 06, 2019

Dealership Rating
Employee Rating

Software upfate Great service at a good appt time.got car washed as a bonus. Friendly personne and technicians Nice waiting accommodation. Would recommend this de More

by GERALD614
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 08, 2019

Colonial Hyundai responded

I'm glad to hear that we hit all the marks on your recent service visit. If I can ever be of assistance, please reach out to me directly, Kevin Wagner 484.364.3772

April 05, 2019

Dealership Rating
Employee Rating

Veloster turbo service Donna went over and beyond when helping us with our car problem. She even provided us with her personal number so we would be able to get ahold of her More

by S.SCOTT0831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 08, 2019

Colonial Hyundai responded

Thank you so much for the kind words! Sincerely, Kevin Wagner

April 01, 2019

Dealership Rating

Horrible. 2hrs for a simple oil change whit appointment. Waist of time, the customer service act like you are not even there ( like they don't care about the cu More

by JCOLIN10
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Apr 03, 2019

Colonial Hyundai responded

Hello and good afternoon, I apologize for the wait and assure you that this is not the service that we strive to deliver. Please know that I will look into what areas of our process can be enhanced so we don't repeat this type of situation. Please feel free to reach out to me directly if you feel I can be of assistance. I'd also be happy to work directly with you in the future, to provide the reassurance that we can do better. Sincerely, Kevin Wagner kwagner@colonialhyundaipa.com 484.364.3772

April 01, 2019

Dealership Rating
Employee Rating

Software update recall Friendly, fast service. From the initial phone conversation, to receiving my keys at the end of service only took just a little over an hour. More

by JOSEPHMONTANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 08, 2019

Colonial Hyundai responded

Thank you for the great feedback, we really appreciate you taking the time to write a nice review! If I can ever be of assistance, please reach out to me directly, Kevin Wagner 484.364.3772

March 28, 2019

Dealership Rating
Employee Rating

Great service. 100%. Donna is fantastic Everytime i visit the dealership is a happy experience. Donna is wonderful setvice specialist. It’s always a pleasure dealing with her. The cookis ar More

by BIAGIO.NATALE58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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