Dirk Steffen

Service,sales,products befitting the BMW brand. As I expected, as I received. Nice job. As I expected, as I received. Nice job. More

by Walter Below Verified Customer Verified Customer

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My husband had never bought a new car and never dealt with a dealership so he was a little leery about the process. He had talked with Jerry in Middleburg several times while waiting for service on my BM with a dealership so he was a little leery about the process. He had talked with Jerry in Middleburg several times while waiting for service on my BMW. When we finally had decided on another BMW, he knew he wanted to work with Jerry. Instantly, we all connected. Jerry spent countless hours with us ALL SUMMER LONG!!!! My husband is an engineer so his process is VERY methodical, to say the least!!! Never once did Jerry get impatient!!! He was honest, helpful and GENUINELY wanted us to ultimately be HAPPY with our purchase!!!! My husband STILL had questions with his pen in hand before signing the final papers! Jerry still was more than helpful. He REALLY took the time to LISTEN to our needs and wants, rather than to try to SELL us on whatever might have made him a better commission. I feel like through this process with Jerry we gained confidence in our purchase and most of all gained a friend. We are forever grateful to you Jerry. Our BMW is amazing!! It makes Shawn happy everyday!!! Thank you so much❣️❣️❣️❣️ Thank you Dirk for sending us off prepared with a better understanding of the vehicle!! It was ALOT of information but you are a GREAT teacher!!! I would also like to say thank you to everyone else who helped with the process along the way! You all made everything seamless for us. You are an exceptional team of people!! I would also like to thank your Genius team. There were a few snags and we immediately received call backs. They were able to support over the phone to quickly resolve software issues. They were friendly and knowledgeable!!! We will certainly be coming back for all of our future vehicles and recommend you to everyone we know! (Jerry, someday maybe the PINK ONE!🥰Lol) More

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They were informative and worked with me to make the right purchase. Even though they were busy it was do quickly. right purchase. Even though they were busy it was do quickly. More

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GM Adam Moon and Genius Advisor Dirk Steffen were awesome. Both of them were engaging and informative. They made the sales and delivery process a smooth one. awesome. Both of them were engaging and informative. They made the sales and delivery process a smooth one. More

by dskaljac Verified Customer Verified Customer

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Very happy with BMW of Westlake. Great experience on every visit. Ken Delk, BMW Client Advisor, listened carefully. Respected my time. Sales conversation and process worked for me. Great experience on every visit. Ken Delk, BMW Client Advisor, listened carefully. Respected my time. Sales conversation and process worked for me. Ken took care of the details for me, as well. Very happy with the transaction and the car. I find the dealership and employees. responsive, reliable and trustworthy, Great assistance from BMW Product Genius, Mike Delczeg. He was patient, helped customize and explain features that were important to me. Definitely a valuable add. I also, had some follow up assistance with Dirk Steffen, who was also great. Plus, the service department is top notch. Each employee I've encountered has been professional, attentive and personable. Recommended. More

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I think the quality of service BMW Wesley provides, thier attention to the customer needs are the greatest reasons why I do business with BMW Westlake. I find their knowledge of the products, as well as thei attention to the customer needs are the greatest reasons why I do business with BMW Westlake. I find their knowledge of the products, as well as their competitive pricing to be another reason why I do business with them. More

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BMW of Westlake has a great sales department and service department very informative and nice people department very informative and nice people More

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Very professional, and courteous staff. Drew Shaw was a very pleasant individual to do business with Drew Shaw was a very pleasant individual to do business with More

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Very customer friendly and accommodating. Service area is very efficient and communicates well with their customers. Recommend this BMW dealership Service area is very efficient and communicates well with their customers. Recommend this BMW dealership More

by TNAVIN18 Verified Customer Verified Customer

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The dealership and the people in selling me my car was fantastic. Walk me through understanding all the buttons involved with the car fantastic. Walk me through understanding all the buttons involved with the car More

by BOZZIBARTHOLOMEW Verified Customer Verified Customer

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