Dino Liebro

I’m writing to express my deep frustration and disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 days, I repeatedly requested a loaner vehicle to accommodate my daily activities while my car was being serviced. Despite speaking with my service representative multiple times per week and even escalating this to management, your team failed to secure a loaner vehicle within that time frame. This lack of coordination and communication has severely impacted my trust in your service operations. Ultimately, I was forced to take matters into my own hands and rely on Uber to manage my needs, which was extremely inconvenient. When I finally turned in my car, I requested the following: Fix the popping speaker issue (warranty service) Complete the seat sensor recall repair Perform a full car inspection When picking up my vehicle, I noticed several significant failures: I did not receive the car inspection report I specifically requested. Once I got home and tested the sound system (due to having my baby with me at pickup), I discovered the speaker issue was not resolved. It appears the only work completed was the recall repair. This experience has been nothing short of unacceptable. I should not have to return to the service center repeatedly to address the same problems, especially after making my needs exceptionally clear. This is not the level of service I expected from an Acura dealership, and it certainly makes me question my decision to purchase an Acura vehicle in the first place. At this point, I need the following resolutions to restore a minimum level of confidence: Confirm when the speaker issue and full car inspection will be properly resolved. Ensure clear, proactive communication moving forward, and provide status updates without me having to chase your team for answers. Explain why securing a loaner vehicle was not possible over such an extended timeline, as this indicates a severe operational issue that should be addressed. If these issues cannot be resolved promptly, I will have no choice but to escalate this matter further and reconsider any future relationship with Acura. I hope to hear back from you at your earliest convenience. More

by Junior Verified Customer Verified Customer

Report | Print

Rayon is always so helpful and goes above and beyond in making sure I have the understanding as well as options in what is needed. He is very genuine, honest and a pleasure to deal with. making sure I have the understanding as well as options in what is needed. He is very genuine, honest and a pleasure to deal with. More

by Keenadeangelis Verified Customer Verified Customer

Report | Print

This dealership is the best. From the management to the sales to the service advisors. I cannot pick a favorite because they are the best team around and I will continue to recom From the management to the sales to the service advisors. I cannot pick a favorite because they are the best team around and I will continue to recommend & purchase in the future. Thank you Acura of Pembroke Pines. More

by JEN9572 Verified Customer Verified Customer

Report | Print

Mike was fantastic! !! Fast service, very informative, and a great deal. I am a new Acura customer but I will be back. Love the quality of customer service and the lux !! Fast service, very informative, and a great deal. I am a new Acura customer but I will be back. Love the quality of customer service and the luxury options in my new vehicle. More

by KJACOBSREED Verified Customer Verified Customer

Report | Print

Great service! They went above and beyond to get me the car I wanted. Thanks Dino and James! They went above and beyond to get me the car I wanted. Thanks Dino and James! More

by STAVIKABU Verified Customer Verified Customer

Report | Print

Great experience with my representative Kramer Fernandez. He is above all a good listener and worked through my numerous questions. Also got to know the Dino the General Manager who is a no-nonsense, but a He is above all a good listener and worked through my numerous questions. Also got to know the Dino the General Manager who is a no-nonsense, but also a highly personable gentleman. Between Kramer who did all the heavy lifting and Dino who made the process quick and transparent, I am satisfied that I got a good and fair deal, and was treated like a valuable customer. More

by Michael@barbe.org Verified Customer Verified Customer

Report | Print

Michael Dugan did excellent. also management and fianance manager was great .Great atmosphere and clean dealership also management and fianance manager was great .Great atmosphere and clean dealership More

by JIMMY19813737 Verified Customer Verified Customer

Report | Print

I recently purchased a vehicle from Acura of Pembroke Pines, and I must say, it was an outstanding experience! The entire process was seamless, and the team went above and beyond to ensure I got the deal Pines, and I must say, it was an outstanding experience! The entire process was seamless, and the team went above and beyond to ensure I got the deal I wanted. Standout Performers: 1. Miguel: The salesperson was incredibly knowledgeable, helpful, and courteous. He took the time to understand my needs and preferences, and worked tirelessly to secure the deal. 2. Jorge Ramirez: The finance manager was thorough and transparent in explaining the documents I needed to sign. He ensured I understood every detail, making the process stress-free. 3. Dino Liebro: The General Sales Manager was instrumental in getting me the deal I wanted. His expertise and negotiation skills were impressive. Great Selection: Acura of Pembroke Pines boasts an impressive inventory of high-quality vehicles. They had the exact car I wanted, and I was thrilled to find it in pristine condition. Key Strengths: 1. Easy and straightforward negotiation process 2. Knowledgeable and helpful sales team 3. Transparent and efficient financing process 4. Excellent customer service 5. Great selection of cars Recommendation: If you're in the market for a new or used vehicle, look no further than Acura of Pembroke Pines! Their team is dedicated to providing an exceptional customer experience. More

by herirosa Verified Customer Verified Customer

Report | Print

My experience with Acura if Pembroke Pines was wonderful. I felt valued, heard and received excellent service. So much so that we bought another car! I felt valued, heard and received excellent service. So much so that we bought another car! More

by MOMMYINSPORTS Verified Customer Verified Customer

Report | Print

Anthony was the perfect sales Agent to work with. Not push, was efficient, knowledgeable and easy to work with. He, along with the team at APP made the transition from gas to EV and the transaction e Not push, was efficient, knowledgeable and easy to work with. He, along with the team at APP made the transition from gas to EV and the transaction effortlessly amazing!! More

by PEPARKE01 Verified Customer Verified Customer

Report | Print