Diego Carrillo
Diego Carrillo at Roesch Ford

Diego Carrillo

Service Advisor

Roesch Ford

333 W Grand Ave
Bensenville, IL 60106

Contact Me
4.8
53 Reviews

Dealership Experience

4 yrs, 1 mo

Industry Experience

5 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

4.8

53 Reviews

Write a Review

53 Reviews of Diego Carrillo

July 05, 2025

Dealership Rating
Employee Rating

Got my vehicle back at a reasonable time, everything was taken care of. Thanh you More

by goguy
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Jul 05, 2025

Roesch Ford responded

Thank you for your feedback! We’re glad we could return your vehicle promptly and take care of everything for you. Your satisfaction is our priority—thanks for choosing Roesch Ford!

July 04, 2025

Dealership Rating
Employee Rating

Brandon and Diego went above and beyond! I had an issue because of timing and parts not being available but they made it happen for me. Thank you thank you thank you More

by MATTHEW.CARR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Roesch, Brandon Coriell

Jul 05, 2025

Roesch Ford responded

Thank you for sharing your experience! We’re so glad Brandon and Diego went above and beyond to make it happen for you despite the timing and parts challenges. Your patience and trust mean a great deal to us—thank you, thank you, thank you for choosing Roesch Ford!

July 01, 2025

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The overall experience was vey good. Biggest issue was finding the right place to leave the car after hours More

by RICHFREY86
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 05, 2025

Roesch Ford responded

Thank you for your feedback! We’re glad to hear your overall experience was very good, and we appreciate you letting us know about the after-hours drop-off confusion. We’ll work on clarifying our after-hours parking instructions to make it easier next time. We value your business and look forward to serving you again!

June 21, 2025

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Diego provided exceptional friendly and courteous service, fully understanding of all of my service needs. And the valet pick up and drop off service is great and very convenient which is most appre More

by KMCOLLINS813
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 05, 2025

Roesch Ford responded

We’re so grateful for your feedback! It’s wonderful to hear Diego delivered friendly, attentive service and fully met your needs. We’re also glad our valet pick-up and drop-off added that extra convenience for you. Your satisfaction is our top priority, and we look forward to caring for your vehicle again soon!

June 19, 2025

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Employee Rating

Diago was very nice. He helped very much a good employee I would go back to More

by debmfp
Recommend Dealer
Yes
Jul 05, 2025

Roesch Ford responded

Thank you for your kind words! We’re glad Diego could assist you and make your experience a positive one. Your feedback means a lot, and we look forward to welcoming you back to Roesch Ford!

June 05, 2025

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I have a roush mustang with a roush tune. Even though I explicitly told my local dealer not to touch it they somehow deleted. I went to Roesch and they were very professional and were able to More

by Sergey.car55
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

June 05, 2025

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Fast and quick job with what was needed to be done. Also was very nice with explaining when I needed for future appointments for the truck. Thank you. More

by RICARDOFELIXSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 05, 2025

Roesch Ford responded

Thank you for your kind words! We're happy to hear the service was fast and that the team clearly explained what to expect for future maintenance. We appreciate your trust and look forward to helping you keep your truck running smoothly!

June 05, 2025

Dealership Rating
Employee Rating

I have a roush mustang with a roush tune. Even though I explicitly told my local dealer not to touch it they somehow deleted. I went to Roesch and they were very professional and were able to More

by Sergey.car55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 05, 2025

Roesch Ford responded

Thanks so much for sharing your experience! We’re glad our team at Roesch Ford could quickly get your Roush Mustang back on track. It means a lot that you trust us with your vehicle, and we’re always here to provide professional and knowledgeable service whenever you need it!

June 04, 2025

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Employee Rating

I had an appointment for my service but was alerted right away that a lot of cars came in. Diego was very communicative and checked in a lot. Very happy with the service and will come back for the next one t More

by ALICJA.GOLEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 05, 2025

Roesch Ford responded

Thank you for sharing your experience! We're glad Diego kept you informed throughout the process and that you were happy with the service. We look forward to taking care of your next appointment!

June 04, 2025

Dealership Rating
Employee Rating

It is always a pleasure to receive the best care. Excellent customer service. Diego always makes us feel welcome in your service department. He goes out of his way to keep us in the loop on what is w More

by PARLOR.KIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 05, 2025

Roesch Ford responded

Thank you so much for your kind words! We’re thrilled to hear that Diego and our service team continue to provide you with excellent care and clear communication. Keeping you informed and making sure your repairs are handled smoothly is our top priority. We truly appreciate your loyalty and look forward to serving you for many more years!

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