Diane Wallace | Page 4

Moe and Curtis were great. Very friendly and enjoyable to work with. Helped with every concern I had and went out of their way to help me. I’ll definitely be sending my friends Very friendly and enjoyable to work with. Helped with every concern I had and went out of their way to help me. I’ll definitely be sending my friends and family there. And hopefully I’ll be buying my next BMW from them as well More

by BIGGLE6 Verified Customer Verified Customer

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Dear Roger,I had the most wonderful experience buying a new car at Nello BMW. I know you're not having time for the car business, but want you to know what great staff Niello BMW has. You should be proud new car at Nello BMW. I know you're not having time for the car business, but want you to know what great staff Niello BMW has. You should be proud that these wonderful people as they stand for the proud "Niello" name. They do you and your family great service. I wanted to share their names with you to pass on what assets each of them is to the name Niello. The folks I had contact with were Brian Lonchar, Dalton Richards, Ian Johnson, Andrew Lo, Jacob Reeed and Andrea at the front desk. They are a wonderful team. Kathy and I have been dealing with her indometrial cancer, lymphedema and now frontotemporal dementia.. She's clear of cancer, but having memory, mobility and personality changes. We needed a different vehicle for her to travel in and this wonderful team of kind, caring and very helpful people my our lives better. Hip hip for the Niello name. We send you our very best wishes for a successful 2024.Chuck Cole More

by CCOLE50 Verified Customer Verified Customer

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They were friendly and helpful in our car selection. I appreciate their willingness to work with us to make the best arrangements for purchasing our new car. I appreciate their willingness to work with us to make the best arrangements for purchasing our new car. More

by LISASANJAY Verified Customer Verified Customer

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Vladimir was very professional and knowledgeable about bmw and the features of the car. He went above and beyond in following up on the status of the vehicle. bmw and the features of the car. He went above and beyond in following up on the status of the vehicle. More

by MFEDDERS Verified Customer Verified Customer

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Curtis is such a great guy! A true delight with whom to work with in navigating a new or new-to-you vehicle. A true delight with whom to work with in navigating a new or new-to-you vehicle. More

by KIM_SWABACK Verified Customer Verified Customer

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Very happy working with Diane to replace my BMW that was totaled in an accident. She secured the exact car I wanted and worked to get me the best rate on my finance, as well as a great deal on the replaceme totaled in an accident. She secured the exact car I wanted and worked to get me the best rate on my finance, as well as a great deal on the replacement. She's very accommodating and was very helpful helping me put everything together. 10/10 great service! More

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Really enjoyed working with Dalton to help me figure out what to do about my leased X3 at the end of my contract. He showed me multiple options for new cars, laid out the different leases very clearly, and what to do about my leased X3 at the end of my contract. He showed me multiple options for new cars, laid out the different leases very clearly, and by doing so helped me to decide that I wanted to buy out my lease and keep the X3. Dalton has a fun, no pressure energy that I really enjoyed. Niello BMW as a whole could really speed up the whole buying process. From the time I said I wanted to keep my car until I left was over 4.5 hours. Everyone I encountered was nice and helpful, but no part of me wants to spend an entire day waiting around to sign papers. More

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Dalton was nothing short of great… informative, transparent and professional. He spent literally all night working an extremely complex deal with his partner Diana, who was also exceptional. Highly transparent and professional. He spent literally all night working an extremely complex deal with his partner Diana, who was also exceptional. Highly recommend Dalton and Niello BMW! More

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High pressure and deception. The salesman said he needed my id to check my credit to get a car fax report and to check for other vehicles in the area, He and his manager instead The salesman said he needed my id to check my credit to get a car fax report and to check for other vehicles in the area, He and his manager instead signed me up for financing without my knowledge after I told them I was pre-approved for financing through my bank. They then tried to get me to sign a financing agreement, I refused. I purchased this vehicle though by bank as promised. I was not aware they did this until after my purchase I received a financing denial letter from BMW. Also, I got the around for a month trying to get a second key, and did not receive a tire inflator kit as promised. This was a horrible stressful experience. I wouldn’t recommend this Dealership. Up Date: David Soto and Shane Weirick, reached out to us to apologize for the way my husband and I were treated and the harassment we felt after informing the salesman and his manager we were pre-approved through Navy Federal Credit Union, they should have made a call for verification, not try to force financing through BMW. David says he will continue to train his team to avoid these issues in the future. David offered to repair the sun roof and rear seat belt and order a tire inflator kit. He also put me in touch with Shane, with a discounted extended warranty. My husband and I appreciate the apology and the willingness to try and make things right. More

by DAC.COLE51 Verified Customer Verified Customer

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Fast and easy The purchase went well and the finance department was also very good to work with department was also very good to work with More

by MBURNS12 Verified Customer Verified Customer

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