

Diane Creazzo
BDC Service Representative
Dana Ford Lincoln
266 West Service Rd.
Staten Island, NY 10314
257 Reviews
Write a Review257 Reviews of Diane Creazzo
May 22, 2025
It's a shame force stop making the fusion That's why I bought my fusion.I don't like trucks all All ford has now is trucks and I don't like trucks I bought my fusion and love it Until they come back with bought my fusion.I don't like trucks all All ford has now is trucks and I don't like trucks I bought my fusion and love it Until they come back with cars I will have to go somewhere else If this car died More
Other Employees Tagged: Collin Romer, Lori Allotta, Irma Jace, Joseph Castera, Diana Latella
May 18, 2025
Service was great. That is all l’m going to say or else I will not write a review. That is all l’m going to say or else I will not write a review. More
Other Employees Tagged: Joseph Castera
May 12, 2025
They treat me like I’m part of the family and they keep me informed me informed More
Other Employees Tagged: Jeff Beyer, John Daly, Frank Sinatra, Hazem Radwan, Ching Poon, Ryan Peters, Keith Curran , Collin Romer, Lori Allotta
May 09, 2025
Dana’s service center advisors are extremely helpful. My car was diagnosed and fixed in no time! Highly recommend! My car was diagnosed and fixed in no time! Highly recommend! More
Other Employees Tagged: Joseph Castera
May 09, 2025
The representatives at the dealership were courteous, clear and proffessional. I was very pleased that they rushed repair and turned a three day repair into a one day repair. clear and proffessional. I was very pleased that they rushed repair and turned a three day repair into a one day repair. More
Other Employees Tagged: Lori Allotta, Joseph Castera , There was a Dan and a Daniel
May 08, 2025
The best of the best professional knowledgeable able to work with schedule wise will use them for my exploring needs work with schedule wise will use them for my exploring needs More
Other Employees Tagged: Jeff Beyer, Frank Sinatra, Ryan Peters, Collin Romer, Jessica Barbaria, Irma Jace, Joseph Castera, Diana Latella, Joe Bogigian
April 25, 2025
I sent my car for repairs in dana ford , and once they realized the insurance would cover the repair costs, they tried to deceive me by claiming the battery was dead — even though I had replaced it w they realized the insurance would cover the repair costs, they tried to deceive me by claiming the battery was dead — even though I had replaced it with a brand-new one just two months ago. Their excuse was that they needed to start the car to figure out what was wrong. I told them, “Really? A big company like Ford doesn’t have a proper charger to jumpstart a car?” There’s no honesty there at all. Then, when I got the car back, I was shocked to find it wasn’t running properly. There was an issue with the gear system, and it was stuck in soft mode. When I went back to them, they denied everything, of course. Now they’re asking me to pay over $2,000, saying insurance doesn’t cover this issue — even though they’re the ones who damaged the car! After all that, I took my car to the premier Ford of Bay Ridge in Brooklyn. The man who spoke with me was utterly bizarre. I asked him to inspect my car and diagnose the problem—especially since I couldn’t leave it sitting in the driveway any longer, having already lost all hope in Dana Ford on Staten Island. His response was both strange and predictable: every other sentence he said, “But you have to pay us,” “You have to pay us,” as if that were the only thing on his mind. Every time I asked him to simply look at the car, he repeated the same line, treating me as though I were starving for scraps. Finally, in frustration, I snatched my paperwork back from him and said, “You’re acting so oddly. All I’m asking is that you check my car and tell me what’s wrong with it—you keep harping on payment! I’m not hungry for money, I just want you to fix the car’s problem.” I don’t recall his name, but he was short, bald, heavyset, with piercing blue eyes. I don’t know if Ford as a company really monitors how their staff treat customers, or if they’re just after people’s money without taking any responsibility. I’ve already filed a formal complaint and spoken with a lady—who was very polite—but now it’s been more than three weeks and I still haven’t heard a word back. So here’s my message to everyone at Ford: I don’t want anything from you except to have my car returned to me in the condition it was in when I dropped it off. That is my only request. If my problem isn’t resolved within the next week, I will publish this entire account on every car forum and social network—Facebook, Twitter, ......... I also know a TikToker with millions of followers, and I won’t hesitate to ask him to share my story about what’s happening at your Ford service here. Again, all I want is for you to repair my car and give it back as it was. Take all the money you’re rightfully owed—but if you charge me even a single dollar unfairly, prepare for a fight you won’t like. Bottom line: these people are not trustworthy. Don’t take your car to them. They have no sense of honesty or fear of God. More
Other Employees Tagged: Collin Romer, Lori Allotta, Irma Jace, Joseph Castera, Diana Latella
April 10, 2025
Everyone at Dana Ford is always very professional & helpful, knowledgeable & is successful in having solutions. Service department has improved tremendously. helpful, knowledgeable & is successful in having solutions. Service department has improved tremendously. More
Other Employees Tagged: Frank Sinatra, Ralph Sibbio, Ryan Peters, Collin Romer, Lori Allotta, Jessica Barbaria, Joseph Castera
April 04, 2025
Awesome the guys were great did a great job an I didn’t have to leave my house great service have to leave my house great service More
Other Employees Tagged: Collin Romer, Lori Allotta, Irma Jace, Joseph Castera, Diana Latella
March 24, 2025
Great environment Great staff Great sales team Great stock Great service department Good coffee See you again stock Great service department Good coffee See you again More
Other Employees Tagged: Vincent Langilotti, Collin Romer, Lori Allotta, Irma Jace, Joseph Castera, Diana Latella