

Diana Latella
BDC Service Representative
Dana Ford Lincoln
266 West Service Rd.
Staten Island, NY 10314
129 Reviews
Write a Review129 Reviews of Diana Latella
October 16, 2025
The worst dealership I have ever dealt with. The vehicle they leased with me had multiple issues, I sent the vehicle for maintenance and they claimed that a little bump caused ALL the issues the The vehicle they leased with me had multiple issues, I sent the vehicle for maintenance and they claimed that a little bump caused ALL the issues the vehicle came with. Then they kept the vehicle they for 28 days and WERE RUSHING ME OUT because they feared it would get deemed a lemon, all I wanted was my car fixed that’s it. THEY DID NOTHIN TO THE VEHICLE and wanted to charge me diagnostics and all the issues the vehicle came with, and I had to come out of pocket for the issues that the vehicle came with like AC, the car key not working, the fuel sensor topping off making it extremely tedious to fill gas, the miles to empty was always going up and down! Then on the paper they gave me, it stated WARRANTY would cover it, but in person they didn’t. Horrible service, I previously had issues with the salesman who lied and lied and lied, that another worker had to step in and CALLED him out with the lying. I WILL NEVER GO BACK TO FORD EVER AGAIN, disgraceful to treat a customer like this! More
Other Employees Tagged: Ralph Sibbio, Ryan Peters, Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Joseph Castera , The service advisor I can’t remember his name, but the WORST employee ever
October 14, 2025
It is always a great experience getting my car serviced at Dana. Thank you for all your help Joe! at Dana. Thank you for all your help Joe! More
Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Joseph Castera
October 14, 2025
Dealer was very helpful with the Rosie’s I had with my car, they kept me informed car, they kept me informed More
Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Joseph Castera
October 09, 2025
Always Great service at Dana … Even if you stay there and wait it never a long wait .. thank you Dana for great service and wait it never a long wait .. thank you Dana for great service More
Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Joseph Castera
October 04, 2025
Excellent service very happy, very good. Everything was done in an efficient manner and professionally thank you so much.. Everything was done in an efficient manner and professionally thank you so much.. More
Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Joseph Castera
October 03, 2025
Great service, excellent customer service and will recommend to all friends and family. Would leave 10 stars! recommend to all friends and family. Would leave 10 stars! More
Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Joseph Castera
September 29, 2025
From manager to service to sales everyone was Great! Responsive and helpful all the time. Great pickup and drop off gentleman as well Responsive and helpful all the time. Great pickup and drop off gentleman as well More
Other Employees Tagged: Frank Sinatra, Douglas Hansen, Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Joseph Castera
September 15, 2025
Greatest dealership in the tri state area! Staff who care about you and your auto, well mannered to your needs and always trying to get you in and out without to much of a wait. Staff who care about you and your auto, well mannered to your needs and always trying to get you in and out without to much of a wait. More
Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Joseph Castera
September 13, 2025
Colin and Ruben were fantastic they both are truly professionals asset to your team thank you professionals asset to your team thank you More
Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Joseph Castera
September 01, 2025
I was very surprised of the job they did … I will used them again they did a great job them again they did a great job More
Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Joseph Castera