Devon Melton

Expressing my ongoing concerns regarding the vehicle I purchased recently from One automotive. After reporting an unaddressed reservoir leak and potential transmission issues, the vehicle was brought in f purchased recently from One automotive. After reporting an unaddressed reservoir leak and potential transmission issues, the vehicle was brought in for service. During which the head gasket was ended up being replaced, took a few weeks to complete this task. Since that repair, the vehicle has exhibited persistent concerns that indicate transmission-related issues, assumed since purchased. However, the service department has advised that no diagnostic trouble codes are currently present when tested. My experience since purchase, rough shifting, slipping, delayed engagement, and coolant leakage. Repeated service visits have not resolved the underlying issues, and the lack of diagnostic codes limits the ability to verify and address the problem promptly. Given the history of repairs and ongoing concerns, I do not consider this vehicle fit for continued use without a satisfactory resolution. Issues obviously cannot be resolved to a standard of safety, reliability, and drivability and I am done being patient with maintenance checks and replacements, being the last one took a month. I am requesting one of the following remedies per applicable state lemon/consumer-protection laws and/or existing warranties: including a vehicle replacement with a comparable, reliable model. I do have a few in mind found on the website. I would like to resolve this issue before pursuing further legal options and would like to be contacted promptly. I have left messages via text and voicemail to your service department, with my advisor Casey. Thank you. More

by Natosha Sly Verified Customer Verified Customer

Report | Print

Great service! The team was very professional and personable. The info board is a nice feature for keeping up to date of the vehicle status. The team was very professional and personable. The info board is a nice feature for keeping up to date of the vehicle status. More

by HELLCAT3413 Verified Customer Verified Customer

Report | Print

Can count on Ryan, Devon and Nate team to take care of my service and buying needs. service and buying needs. More

by dave@hansfam.com Verified Customer Verified Customer

Report | Print

My service rep Nate wasn’t in quite yet when I arrived, but when he did he did such an amazing job. I actually only book service work through him. He is very knowledgeable and thorough. I will continue but when he did he did such an amazing job. I actually only book service work through him. He is very knowledgeable and thorough. I will continue to only work with him! More

by drdecam Verified Customer Verified Customer

Report | Print

Ryan in Finance was amazing to work with, no pressure and made sure I was comfortable with payment and options! For a 45 Year old Guy he was able to relate to me very well and my needs! Thank you Ryan! made sure I was comfortable with payment and options! For a 45 Year old Guy he was able to relate to me very well and my needs! Thank you Ryan! More

by GMAWBY52 Verified Customer Verified Customer

Report | Print

Dealership is great to work with, work got done quickly and great service. Would definitely recommend! and great service. Would definitely recommend! More

by ryanludy Verified Customer Verified Customer

Report | Print

Since purchasing our vehicle it has been a good process this far. We came in for the first oil change and my car was filthy on the outside and they washed it up for me before picking it up the next day. this far. We came in for the first oil change and my car was filthy on the outside and they washed it up for me before picking it up the next day. More

by jreis1054 Verified Customer Verified Customer

Report | Print

Always a good place to do business. Good culture good employees comfortable being there great Good culture good employees comfortable being there great More

by jschlege1 Verified Customer Verified Customer

Report | Print

Excellent service was quick, staff was courteous and the team working in my truck did an excellent job. the team working in my truck did an excellent job. More

by EWECOUNTEM1 Verified Customer Verified Customer

Report | Print

They were courteous, through and fast. Great service! I'm glad I switched to get my auto service here. Great service! I'm glad I switched to get my auto service here. More

by JENNIFERREYNOLDS933 Verified Customer Verified Customer

Report | Print