Derrick Snell | Page 11

Because of time differences and the holidays we have had slow communications. But, we have made it work. Payment should have cleared and we can work on transportation to California. slow communications. But, we have made it work. Payment should have cleared and we can work on transportation to California. More

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I had a very up and down experience with this dealership. I ended up buying a used truck from them and trading in my leased Hyundai. The buying process was seamless and Derrick Snell was easy to work with. T I ended up buying a used truck from them and trading in my leased Hyundai. The buying process was seamless and Derrick Snell was easy to work with. Things started to go downhill when it was time for me to pick up my new truck. The office and paperwork side of things was easy and competed very quick. However the truck took close to two hours to detail. I understand that the dealership wants to make sure the vehicle is perfect when it’s delivered but I made the deal on 9/12 and picked up on 9/19. They had a full week to detail it. I know part of the issue can be blamed on the dealership having an all staff meeting, on a Tuesday, around 2pm, where the owner brought all staff into the service area and proceeded to address everyone. I’m all for motivating staff and calling meetings, but doing it in the middle of the day, when you have waiting customers is unprofessional and a very bad look. Eventually my truck was delivered and for the most part was detailed, however they missed obvious spots inside the door jambs which for a couple hour detail job, should have been addressed. I finally arrived home and the next day I drove the truck to my co-workers house as we car-pooled that day. When we arrived back to his house in the evening, the truck wouldn’t start. The truck ended up needing a tow and a new starter. The dealership reimbursed me for the cost of the starter, the check arrived fairly quick. So through all this you would think Derrick Snell, the person who sold me the truck days prior would have the decency to reach out, nope. No call, no text, no email. However, here we are on December 14th, almost 3 months later and I’m still waiting for reimbursement for the tow that I was promised. I would not purchase another vehicle from Mastrovito Hyundai. To me, it seems like the sales staff only cares about selling and once you sign the paperwork, you are dead to them. This same feeling applies to the owner who calls all staff meetings during the middle of the day causing massive delays to waiting customers. More

by gallerdu1234 Verified Customer Verified Customer

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Best experience I ever had buying a car. And, liking my Palisade more, every time I drive it! And, liking my Palisade more, every time I drive it! More

by coffbern Verified Customer Verified Customer

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This dealership was extremely helpful in helping me get the car I wanted at a great price. Everyone who helped me was extremely kind and eager to help me. I would recommend everyone to buy a vehicle from t the car I wanted at a great price. Everyone who helped me was extremely kind and eager to help me. I would recommend everyone to buy a vehicle from them. More

by mnmezza Verified Customer Verified Customer

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Justin was great ! Everyone was very nice and very willing to help . The girl ( I forgot her name) who went over all the car details was very helpful too! Will recommen Everyone was very nice and very willing to help . The girl ( I forgot her name) who went over all the car details was very helpful too! Will recommend! More

by laurieeverling Verified Customer Verified Customer

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Hai was exceptional from the point of initial and even after the sale. He was a huge help and very responsive to answering all questions we had. I would highly recommend him. after the sale. He was a huge help and very responsive to answering all questions we had. I would highly recommend him. More

by wisnowea Verified Customer Verified Customer

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I never had a deal go so smoothly and fast. All departments were right on and friend;y. Each area was also very knowledgeable. I wiil be spreading the word. Great experience All departments were right on and friend;y. Each area was also very knowledgeable. I wiil be spreading the word. Great experience More

by kmwm50 Verified Customer Verified Customer

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A great team led by a great man! I live in Albany, but Consumer Reports recommended Mastrovito more than 90 miles away. When I inquired if there were no Hyundai dealerships closer I I live in Albany, but Consumer Reports recommended Mastrovito more than 90 miles away. When I inquired if there were no Hyundai dealerships closer I read that each dealership CR recommends must meet its unique criteria. It was certainly worth the trip. I got a great car in a no-stress, hassle-free, friendly environment. More

by edwardjwelch Verified Customer Verified Customer

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Friendly service and nice people to work with. Finding the car we were interested in was quickly found with the help of a knowledgeable sales person. Finding the car we were interested in was quickly found with the help of a knowledgeable sales person. More

by rich.georgia Verified Customer Verified Customer

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Hai is always great to work with and helps with all of our questions and when ever we need a nar car our questions and when ever we need a nar car More

by CAPPELLI_JOSEPH Verified Customer Verified Customer

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