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Derrick Edwards
Derrick Edwards at BMW of Owings Mills

Derrick Edwards

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.8
141 Reviews
4.8

141 Reviews

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141 Reviews of Derrick Edwards

November 12, 2025

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Employee Rating

This dealership is courteous, well- organized and their communication is spot on. I would recommend BMW Owings Mill. More

by gailszy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Nov 12, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're glad you found BMW of Owings Mills to be courteous and well-organized. Your recommendation means a lot to us. We look forward to welcoming you back in the future. Sincerely, The Team at BMW of Owings Mills

November 12, 2025

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Employee Rating

Excellent service and great customer service that is detailed oriented and goes the extra mile to explain the service provided. More

by sophiac2223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson , John

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Nov 13, 2025

BMW of Owings Mills responded

Thank you for your fantastic review, Sophia! We're happy to hear that you had an excellent experience with us at BMW of Owings Mills. Our team takes pride in providing detailed and attentive customer service, and it's wonderful to know that this made a positive impact on your visit. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

November 02, 2025

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diligent in chasing several mysterious issues until they were resolved. kudos to the tech for his persistence More

by john.breuer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy the tech who did the work

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Nov 02, 2025

BMW of Owings Mills responded

Thank you for your kind words, John! We're thrilled to hear that you had a positive experience with our team at BMW of Owings Mills. It's great to know that our technician's diligence in resolving the issues made a difference for you. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

November 02, 2025

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Great service experience as always at BMW of Owings Mills. Thank you Owings Mills Team! More

by Nicatnite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Nov 02, 2025

BMW of Owings Mills responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great service experience at BMW of Owings Mills. Our team works hard to ensure every visit is enjoyable. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

October 31, 2025

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Employee Rating

Staff was very professional and was able to get me into a new car that day with a good rate. More

by samuel.schlossberg776
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Hess, Daniel Kim, Michelle Jackson, Eric Lowery, Karen Anderson, Howard Mei, Daniel Cushner, Mark Johnson , James Wilder

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Nov 01, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Samuel! We’re thrilled to hear that our team at BMW of Owings Mills was able to assist you in getting into a new car with a great rate. We appreciate your kind words about our professional staff. We hope to see you again soon! Sincerely, The Team at BMW of Owings Mills

October 31, 2025

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Employee Rating

Derrick and Mark try very hard to accommodate their customers. They are both very polite and engaging. More

by Ger
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Nov 01, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that Derrick and Mark provided you with excellent service. At BMW of Owings Mills, we pride ourselves on accommodating our customers with politeness and engagement. We appreciate your support and look forward to welcoming you back soon! Sincerely, The Team at BMW of Owings Mills

October 26, 2025

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Great service visit and Derrick was on top of everything. .. communicated updates nicely along the way More

by jeffstriegel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 26, 2025

BMW of Owings Mills responded

Thank you, Jeff! It's wonderful to hear that you had a great service visit at BMW of Owings Mills and that Derrick provided excellent communication throughout the process. We appreciate your feedback and look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

October 24, 2025

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Employee Rating

Excellent work, professional staff, comfortable and hospitable efficient wait time. friendly and knowledgeable staff. Thank you.. I’m trying to figure out every way I can. More

by g.good.gg19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson , Jon

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Oct 25, 2025

BMW of Owings Mills responded

Thank you for your fantastic feedback! We greatly appreciate your kind words about the professional and friendly staff at BMW of Owings Mills. It’s wonderful to hear that you had a comfortable and efficient experience. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

October 20, 2025

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Employee Rating

Derek and Michell gave me great confidence that they would take care of my needs More

by rharcumck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Oct 20, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that Derek and Michell provided you with the confidence and support you needed during your experience at BMW of Owings Mills. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

October 20, 2025

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Employee Rating

Service advisors were courtous and listened to my concerns they made no promises or estimates until they had confered with the service tech. More

by karlnwat73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 20, 2025

BMW of Owings Mills responded

Thank you for your feedback, Karl! We appreciate your positive remarks about our service advisors at BMW of Owings Mills and their attentive approach to your concerns. We strive to provide transparent and reliable service, and it’s great to hear that our team met your expectations. If you have any further questions or need assistance in the future, feel free to reach out to us. We look forward to serving you again! Sincerely, The Team at BMW of Owings Mills

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