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Derrick Edwards
Derrick Edwards at BMW of Owings Mills
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Derrick Edwards

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.8
12 Reviews
4.8

12 Reviews

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12 Reviews of Derrick Edwards

April 26, 2025

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Employee Rating

Although I did not have a scheduled appointment I still received quality customer service in a timely manner. More

by jfsivels
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Imran Javed, Michelle Jackson, Mark Johnson

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Apr 26, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We appreciate you choosing BMW of Owings Mills and are thrilled to hear that you received quality customer service, even without a scheduled appointment. Our team strives to provide timely and attentive service, and your feedback reassures us we're on the right track. We hope to see you again soon! Sincerely, The Team at BMW of Owings Mills

April 25, 2025

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Best service ever! Thanks for the consistent service. Keep up the good work BMW of Owings Mills More

by msjackson49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Apr 25, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear you had the best service ever at BMW of Owings Mills. We appreciate your kind words and will continue to strive for excellence. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

April 24, 2025

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Employee Rating

Just typical BMW dealer stuff. I needed 3 lug bolts replaced and it cost me $250. Simple absurdity. I would’ve done it myself but the ones to replace were wheel lock bolts and I lo More

by CHARLES.TIBBELS
Recommend Dealer
No

Other Employees Tagged: Michelle Jackson, Mark Johnson

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April 20, 2025

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I had an appointment for the day after the that I had the work done on my car, but something came up and I had to change the appointment for a day earlier, I stopped by that Thursday and explained what happe More

by jmac743
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson , Tom from the service department

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Apr 21, 2025

BMW of Owings Mills responded

Thank you for sharing your experience with us! We're thrilled to hear that Derrick was able to accommodate your request and help you with your car's appointment at BMW of Owings Mills. We appreciate your kind words and hope to see you again soon for any of your future automotive needs! Sincerely, The Team at BMW of Owings Mills

April 19, 2025

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Employee Rating

The service is always good when with working with the service team (Michelle, Mark & Derrick) More

by CHOLIDAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Apr 19, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you consistently receive excellent service from our team, including Michelle, Mark, and Derrick. At BMW of Owings Mills, we strive to provide the best experience for our customers. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

April 18, 2025

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Great experience and glad to have used Owings mills bmw. That is all I need to say More

by schulema
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Apr 19, 2025

BMW of Owings Mills responded

Thank you for choosing BMW of Owings Mills, Schulema! We’re delighted to hear that you had a great experience with us. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

April 17, 2025

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Very please with the prompt and friendly attention, on top of that they take of my vehicle in less time than I expected. More

by ADOLFO
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryanna Hoskinson

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Apr 18, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Adolfo! We’re thrilled to hear that you were pleased with the prompt and friendly attention at BMW of Owings Mills. It's great to know we could take care of your vehicle faster than expected. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

April 17, 2025

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Employee Rating

Great Service - Everyone was awesome. Everyone went the extra mile to provide great service. Excellent Service. More

by wendell.stokes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Hess, Daniel Kim, Michelle Jackson, Eric Lowery, Karen Anderson, Howard Mei, Daniel Cushner, Mark Johnson

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Apr 18, 2025

BMW of Owings Mills responded

Thank you for your kind words, Wendell! We’re thrilled to hear that you had an excellent experience with us at BMW of Owings Mills. Our team always aims to go the extra mile to ensure our customers are satisfied. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

April 16, 2025

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Employee Rating

Excellent service was provided and everything went easy and fast Smooth transaction. Will recommend to others. More

by sbernstein2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Apr 16, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience with us at BMW of Owings Mills. It's great to know that the transaction was smooth and efficient. We appreciate your recommendation and look forward to assisting you and your friends in the future! Sincerely, The Team at BMW of Owings Mills

April 15, 2025

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Employee Rating

Great customer service/friendly fly and knowledgeable , ease of reservations, very clean facility, parts availability, More

by jennellst.john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Apr 15, 2025

BMW of Owings Mills responded

Thank you so much for your wonderful review! We at BMW of Owings Mills appreciate your feedback about our friendly and knowledgeable team, as well as the ease of reservations and our clean facility. We strive to provide excellent service and are glad to hear you had a positive experience. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

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