Derek Thomas

The facility was very crowded and could have been more comfortable. We were there for a recall but did not learn the car would be kept overnight until the technician on-site told us. A Nissan was provid comfortable. We were there for a recall but did not learn the car would be kept overnight until the technician on-site told us. A Nissan was provided from Hertz but the Hertz service rep provided no orientation to the car — we were on our own. Our BMW service rep seemed to do his best to keep things moving and the car was ready when he said it would be. More

by THU.ARMSTRO Verified Customer Verified Customer

Report | Print

Excellent welcoming and customer service Fabulous mechanical work done on my car with updates and questions along the way Great service advisor mechanical work done on my car with updates and questions along the way Great service advisor More

by ALANBLUMENFELD Verified Customer Verified Customer

Report | Print

Derek makes the unfortunate experience of taking my car in a pleasurable one. Never any trouble. I feel like he’s got my back. in a pleasurable one. Never any trouble. I feel like he’s got my back. More

by Bixmannion Verified Customer Verified Customer

Report | Print

Derek as always was accommodating with my BMW X5 needs! Superior SERVICE! Thanks Sarasota BMW! Superior SERVICE! Thanks Sarasota BMW! More

by DANS10 Verified Customer Verified Customer

Report | Print

Cameron is, as always, very helpful, friendly and efficient. He has a very pleasant personality and goes out of his way to help customers. efficient. He has a very pleasant personality and goes out of his way to help customers. More

by roharh Verified Customer Verified Customer

Report | Print

Outstanding job as always. Very informative and helpful. Please promote this man. Great to work with. Very informative and helpful. Please promote this man. Great to work with. More

by BogieChlo Verified Customer Verified Customer

Report | Print

The service is good. The time in which was said it was gonna be done was terrible and I missed my appointment cause the car wasn’t done in time. The time in which was said it was gonna be done was terrible and I missed my appointment cause the car wasn’t done in time. More

by saysavang Verified Customer Verified Customer

Report | Print

Good service and friendly staff. Convenient and reliable customer service. It does add a credit card fee so that is not really practical to pay using cash or personal checks for f Convenient and reliable customer service. It does add a credit card fee so that is not really practical to pay using cash or personal checks for fixing or repairing anything in your car which costly in the dealership. More

by riyadg Verified Customer Verified Customer

Report | Print

I was stuck with a 6pm nail in the tire while on vacation. The car walls taken in 1 minute before closing, I was called by 9am and on the road with a new tire and a washed X5 again by noon. Terrific vacation. The car walls taken in 1 minute before closing, I was called by 9am and on the road with a new tire and a washed X5 again by noon. Terrific service. More

by EMHELLYAR Verified Customer Verified Customer

Report | Print

Sarasota BMW makes my sales and service experience a total pleasure ! The showroom is very comfortable and makes the time go fast …., total pleasure ! The showroom is very comfortable and makes the time go fast …., More

by Gracie7070 Verified Customer Verified Customer

Report | Print