Derek Thomas

I had an emergency battery replacement and the dealership got me right in that morning w/o an appt. Derek made sure that the work happened quickly and kept me updated. got me right in that morning w/o an appt. Derek made sure that the work happened quickly and kept me updated. More

by daveseward66 Verified Customer Verified Customer

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All went well with my visit to BMW Derek was very polite and explained the issues with my car. polite and explained the issues with my car. More

by emarsel5120 Verified Customer Verified Customer

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Brandon was very knowledgeable and professional handling my X6 order. He followed up and kept me informed during the process. On the other hand his sales manager attempted to add what I would describe as u my X6 order. He followed up and kept me informed during the process. On the other hand his sales manager attempted to add what I would describe as unethical market adjustments to my order as a loyal returning customer. Furthermore, after showing the market report from this dealership of what the trade in was valued at, he made Brandon come back with a lower offer. To his credit, Brandon handled both unnecessary situations very professional and satisfactory. More

by THOMASPETRILLO Verified Customer Verified Customer

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Number one Dealer period! They always go above and beyond and make sure all you needs are met They always go above and beyond and make sure all you needs are met More

by uagalista Verified Customer Verified Customer

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This dealership needs a serious makeover in every aspect of its operation from personnel to facilities. No one at this dealership, appears to be happy that they are working there. The greeting valet ignored of its operation from personnel to facilities. No one at this dealership, appears to be happy that they are working there. The greeting valet ignored several requests that I made, and made it clear that he could care less. My service manager ensured me that the work on my car would be completed and that I would be out of the dealership within two hours. Two hours and 40 minutes later I was able to leave. I made several requests that my vehicle, which is just been completely detailed, remain clean. When I received the car, it had greasy hand marks on the front fenders and hood. It was obvious that no one had bothered to either keep the vehicle clean or to check it afterwards. I am extremely unhappy with this dealership and will not be buying another BMW. More

by TRON123456 Verified Customer Verified Customer

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Derek did his usual competent, courteous work. I was very pleased. My car looks great! I was very pleased. My car looks great! More

by HAYFORD0 Verified Customer Verified Customer

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Thank you for Great Service and Derik is always so Helpful and Great to have him on Your Service team. People at your Dealership are so Pleasant and your Place is always so Clean for we appreciate y Helpful and Great to have him on Your Service team. People at your Dealership are so Pleasant and your Place is always so Clean for we appreciate your Waiting area with TV and Snacks!! Thank you!! More

by TMCCLASH Verified Customer Verified Customer

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Derek always keeps us updated and provided timely responses whenever we bring our car in for service. responses whenever we bring our car in for service. More

by Rlaffleck Verified Customer Verified Customer

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Service Department assisted with an emergency. Sadly, the cost to repair the engine was more than the value of the vehicle. Therefore, we decided to purchase a new car at Sarasota BMW instead. Sadly, the cost to repair the engine was more than the value of the vehicle. Therefore, we decided to purchase a new car at Sarasota BMW instead. Great sales team with Dave Gor!! More

by bharvill0 Verified Customer Verified Customer

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Nothing about my experience gave me a warm and fuzzy feeling. I waited around for a long time. Sent me home in an Uber. When compared to the Mercedes dealership across the road. Not even close. feeling. I waited around for a long time. Sent me home in an Uber. When compared to the Mercedes dealership across the road. Not even close. More

by DMROCHETTE Verified Customer Verified Customer

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