Hassan El Hakim

We bought a new BMW from this dealership. Chris Eck was our salesperson. Chris was knowledgeable, professional, and never pressured us to do anything. After test driving and asking some Chris Eck was our salesperson. Chris was knowledgeable, professional, and never pressured us to do anything. After test driving and asking some basic questions, we left because they did not have the car we wanted. The next day, Chris called us and told us they had found what we were looking for. We finished the negotiation that day over the phone. Even trading a car, we believe the deal was fair, and we are happy with our purchase. The final purchase was painless, and Bella did a great job of training us on all of the technology in the car and answering our questions. I recommend this dealership, and Chris Eck and Bella, for anyone in the market for a new or pre-owned BMW. More

by dpkoroll Verified Customer Verified Customer

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Had a great experience at the dealership. Jonathan Escobar was amazing, very professional, responsive, helpful, and made everything easy. Excellent service from him from start to finish. S Jonathan Escobar was amazing, very professional, responsive, helpful, and made everything easy. Excellent service from him from start to finish. Special thanks also to Anthony Perez in the Service department. He is wonderful about helping you with any questions/ service. He has a great attitude. Also to Avery Jacques for helping set up my car features, ect. He is a genius as his business card says “Product Genius”. He explained every detail with a peaceful attitude. Lastly to Hassan El Hakim in Finance- he is amazing. Process was very smooth. More

by yudelsy221 Verified Customer Verified Customer

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Naycolle was a pleasure to work with. Courteous, thoughtful, professional, responsive. Listened to our needs and wants and executed. Courteous, thoughtful, professional, responsive. Listened to our needs and wants and executed. More

by stevedeily Verified Customer Verified Customer

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Brandon Wergelis and Chad Allard were a pleasure to work with from start to finish - friendly, professional, courteous, knowledgeable, and efficient. Hunter Bates' and Nicole Fiore's deep technical experti with from start to finish - friendly, professional, courteous, knowledgeable, and efficient. Hunter Bates' and Nicole Fiore's deep technical expertise were instrumental in climbing a steep learning curve on the fully-featured 550e xDrive's numerous capabilities. Though unfortunately the factory made a key misstep in the vehicle configuration (completely wrong color in the initial order execution, no fault of the dealership or staff, but required a second order), Brandon helped correct course and get us high in the queue as possible. As he transitioned to a new role, Chad stepped in seamlessly and drove the deal to completion with the professional finance assistance of Hassan El Hakim. Rahul Sharma was responsive and helpful as over the nearly year long period Brandon took a new role outside of new vehicle sales and enlisted Chad to do our delivery, which was greatly appreciated. My only suggestion would be to ensure that as these custom orders extend over many months, that the staff maintains contact at least periodically to keep its customers updated - especially important as are returning calls, as the BMW tracking tool appears to no longer be working (perhaps a website transition). Overall, we appreciate the kind, accommodating, and knowledgeable staff that helped us acquire an incredible driving machine! More

by dns718 Verified Customer Verified Customer

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No issues with salesperson or dealership. East test drive, picked car, worked numbers. Long wait for finance, but as expected. East test drive, picked car, worked numbers. Long wait for finance, but as expected. More

by shelbydwise Verified Customer Verified Customer

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Great service! Very attentive and met our needs. Always available to answer our questions. Would absolutely recommend them for first time BMW buyers. Very attentive and met our needs. Always available to answer our questions. Would absolutely recommend them for first time BMW buyers. More

by jhgnatz Verified Customer Verified Customer

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Great customer service and knowledgeable people on there vehicles. Easy process through out our process. The car was well maintained and gassed up and ready Thanks vehicles. Easy process through out our process. The car was well maintained and gassed up and ready Thanks More

by Nsmjv71 Verified Customer Verified Customer

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Kehan was attentive and respectful during the entire process. He made the everything go much smoother with his approach to customer service. process. He made the everything go much smoother with his approach to customer service. More

by jasonmindy Verified Customer Verified Customer

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We had a great experience with Jonatan and Hassan. We purchased the car without seeing it and they made it very easy. We purchased the car without seeing it and they made it very easy. More

by elaynamoreithi Verified Customer Verified Customer

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All associates were great. When it came to getting the vehicle detailed, the rating goes way down. The vehicle was detailed twice with not great results. The first time they When it came to getting the vehicle detailed, the rating goes way down. The vehicle was detailed twice with not great results. The first time they supposedly detailed the vehicle it was dirty and mouth picks were left inside . The second time it was better, but I would not call the vehicle detailed. Perhaps calling it washed and vacuumed is more in line with reality More

by SNACKJOHN Verified Customer Verified Customer

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