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Dereck Smith
96 Reviews
96 Reviews of Dereck Smith
July 20, 2019
Friendly I was treated with kindness and respect... I was kept up to date about progress. Difficult to navigate with the construction going on but everyone re I was treated with kindness and respect... I was kept up to date about progress. Difficult to navigate with the construction going on but everyone remained professional. More
by Civicgal
July 18, 2019
JB review The service is always quick and complete. I like that you provide even the small services that I don't expect, such as the free car wash. I once had The service is always quick and complete. I like that you provide even the small services that I don't expect, such as the free car wash. I once had headlight that blew out and I bought a new headlight and the service attendant installed it for free. Things like that will keep me coming back. More
by road man jb13
Other Employees Tagged: David Scott, Robert Quintana , Mike King, Tom Roberts, Dan Thomas
June 29, 2019
Trustworthy Service Department We have brought our vehicle to Arrowhead Honda since we purchased it. We have always received excellent service and customer service. The service dep We have brought our vehicle to Arrowhead Honda since we purchased it. We have always received excellent service and customer service. The service department has excellent integrity and are trustworthy. More
by Terry-Shirley
Other Employees Tagged: Tom Urbina , Tom Roberts
June 07, 2019
The best Honda dealership in the Valley I just bought my fourth CR-V from Arrowhead Honda and I love the car. This time I went with the LX model. I loved the moon roof in upstate NY but not I just bought my fourth CR-V from Arrowhead Honda and I love the car. This time I went with the LX model. I loved the moon roof in upstate NY but not in the sunshine capital of the world! There are many added features on the EX model that I feel are annoying and possibly ultimately dangerous as they are like another person taking control of the car while I'M driving. If I need all of these assists I shouldn't be behind the wheel in the first place. Dino explained everything to me when I bought the EX and I was sure I would love them but a year's experience told me otherwise. When I brought my car in for service I asked if I could get a CR-V without these frills he said "Of course". We looked at the car, we talked about the car, and I took it home. Everyone in Arrowhead Honda have been wonderfully helpful. My relationship with Honda dates back to 1990 when I bought my first Honda from Andy James, owner of Rensselaer Honda in Troy, NY. More
by Choirman
Other Employees Tagged: Dino Krallis , Lisa Wright
May 16, 2019
no hassles--job is done I really like Derreck, my service adviser. Gets the job done efficiently and is very easy to work with. Keeps my Pilot in top shape. I really like Derreck, my service adviser. Gets the job done efficiently and is very easy to work with. Keeps my Pilot in top shape. More
by random
May 07, 2019
Friendly & Professional I found everyone involved to be very friendly and professional. This was my second visit to the dealership and was prompted by Walter making me feel c I found everyone involved to be very friendly and professional. This was my second visit to the dealership and was prompted by Walter making me feel comfortable that they sincerely wanted my business. More
by rc2019
Other Employees Tagged: Robert Quintana , Hydar Al-Alak, Brian Brown, Walter the General Sales Manager and Karter a salesperson
May 05, 2019
Very pleased. Although it's expensive for car repairs I appreciated Dereck Smith's detailed information and help on the service required. He kept me informed. Exp Although it's expensive for car repairs I appreciated Dereck Smith's detailed information and help on the service required. He kept me informed. Explained what was needed. Gary Rusk grusk14@gmail.com - my new email address More
by sulcata
May 03, 2019
Went Smooth Derrick was great - Took my vehicle back then came and told me what needed to be done he also kept me informed on how the service was progressing. Ni Derrick was great - Took my vehicle back then came and told me what needed to be done he also kept me informed on how the service was progressing. Nice Touch More
by Accord Owner
April 26, 2019
Exceptional service! Derek was great! He went above and beyond to help with a unexpected problem. I have used your dealership in the past and will continue. Derek was great! He went above and beyond to help with a unexpected problem. I have used your dealership in the past and will continue. More
by patricia
April 12, 2019
Service Tech Dereck was polite, understanding and explained all items needed for 15,000 mile check up and all work was done quickly and was out of dealership in 2 Dereck was polite, understanding and explained all items needed for 15,000 mile check up and all work was done quickly and was out of dealership in 2 hours or so. More
by Dufresne,Bernie
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