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Dereck Smith
96 Reviews
96 Reviews of Dereck Smith
April 05, 2019
Problems with noise in the rear of the car fixed. I was very concerned about what was making noise under my car. Derek Smith kept me informed on what was happening and what Arrowhead Honda was going t I was very concerned about what was making noise under my car. Derek Smith kept me informed on what was happening and what Arrowhead Honda was going to do to fix the problem. They also found other problems that I was not aware of and fixed them too. One would have been expensive but my warrantee was still good so it didn't cost me anything. Derek's concern for my situation made me feel very comfortable during the whole process. Martin Johnson More
by golfermj1944
Other Employees Tagged: Tom Urbina, Steve Bullock
March 15, 2019
Derek always a pleasure to work with. Derek Smith makes it smooth and easy to get my oil change done. He already has all my info ready and knows just what I need, he keeps me updated throu Derek Smith makes it smooth and easy to get my oil change done. He already has all my info ready and knows just what I need, he keeps me updated throughout the process. More
by Dennise
March 03, 2019
Friendly and Professional Your service staff has always given us friendly and professional service. They always keep us informed of service required and the progress of that s Your service staff has always given us friendly and professional service. They always keep us informed of service required and the progress of that service. More
by Philip Huff
Other Employees Tagged: Steve Bullock , Seth Ibarra, Kevin Proo
February 23, 2019
Great customer service Only waited a few minutes for a shuttle back home. The drivers were very friendly. The service I received was free. Probably spent a total of 5 minute Only waited a few minutes for a shuttle back home. The drivers were very friendly. The service I received was free. Probably spent a total of 5 minutes in the shop...which was awesome. More
by mgkocks
February 19, 2019
Dereck Smith is the man! I needed parts for my car and I was leaving for a trip in the next few days. Dereck was able to help me out and get me on the road in time. I was real I needed parts for my car and I was leaving for a trip in the next few days. Dereck was able to help me out and get me on the road in time. I was really impressed with his customer service. He’s the reason I’ll being coming back to Arrowhead Honda! More
by John123
February 15, 2019
Excellent Service Service was done correctly and timely. Dereck kept me informed on the repairs being done and what was needed and what could wait until my next visit. Service was done correctly and timely. Dereck kept me informed on the repairs being done and what was needed and what could wait until my next visit. great honest service consultant/advisor. More
by Accord Owner
January 27, 2019
Efficient transactions. Every salesperson I encountered was pleasant and not "pushy". They respected my time and when I showed up without an appointment, they all made sure Every salesperson I encountered was pleasant and not "pushy". They respected my time and when I showed up without an appointment, they all made sure someone had time for me. When I had service done on another vehicle, the service employees took great care in making sure all the vehicle issues were resolved completely to my satisfaction. More
by Satisfied Customer
Other Employees Tagged: Robert Quintana , Charlie Awawdeh, Austin Burris, Dave Fendon, Kyle Litteral
January 14, 2019
Dereck Smith is great Dereck always takes great care of me. He explains everything thoroughly and I completely trust that he is giving me accurate information. He always ge Dereck always takes great care of me. He explains everything thoroughly and I completely trust that he is giving me accurate information. He always gets me scheduled right away and takes time and attention to ensure everything is addressed and I am happy. Wouldn't go anywhere else to buy a car or for service. More
by Kathi
December 06, 2018
Vehicle maintenance Friendly and courteous. Efficient and finished work in a timely manner. Will return for other work as needed. Convenient and close to where we live. Friendly and courteous. Efficient and finished work in a timely manner. Will return for other work as needed. Convenient and close to where we live. More
by GrannyJan8
December 03, 2018
Always Fast and Friendly This dealership is honest and doesn't pressure you to do things that you can't afford. I appreciate the speed with which my car is serviced every tim This dealership is honest and doesn't pressure you to do things that you can't afford. I appreciate the speed with which my car is serviced every time I am there. More
by mconner
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