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Dereck Smith
96 Reviews
96 Reviews of Dereck Smith
October 25, 2019
Dereck Smith Definitely would recommend Arrowhead Honda because of their excellent customer service! Dereck was very attentive to any and all concerns I had when t Definitely would recommend Arrowhead Honda because of their excellent customer service! Dereck was very attentive to any and all concerns I had when taking my Civic to get serviced. He took care of me and was professional and polite. Thanks Dereck! More
by Agarciad
October 09, 2019
I've always had great service at this Honda dealership. Derek my service advisor is outstanding. He keeps me well informed. The work the service department performs has always been top-notch on my 2006 Hon Derek my service advisor is outstanding. He keeps me well informed. The work the service department performs has always been top-notch on my 2006 Honda More
by Accord Owner
September 26, 2019
Recall service The gentleman was very prompt, thorough and professional. They exceeded my expectations and I would highly recommend them to my friends looking for a The gentleman was very prompt, thorough and professional. They exceeded my expectations and I would highly recommend them to my friends looking for a fantastic dealership experience More
by Jon
September 09, 2019
Dereck is the man! Dereck was professional and helpful and went above and beyond the call of duty. I am going always try to ask for Derrick every time I bring one of my Dereck was professional and helpful and went above and beyond the call of duty. I am going always try to ask for Derrick every time I bring one of my cars to Arrowhead. More
by glenno
September 05, 2019
Great customer service Dereck Smith always gives me the straight scoop when I bring my Pilot in for service. He thoroughly explains what needs to be done and why. Gets me in Dereck Smith always gives me the straight scoop when I bring my Pilot in for service. He thoroughly explains what needs to be done and why. Gets me in for an appointment quickly and out the door and on my way fast. I would not go to anyone else for service and he is the reason I will continue to buy Honda’s. More
by Kathi
September 01, 2019
Easy Peasy one call - appointment made. Dereck made it easy and quick. Quick diagnostic and made it as light on my wallet possible. Repair was done fast and I one call - appointment made. Dereck made it easy and quick. Quick diagnostic and made it as light on my wallet possible. Repair was done fast and I had my car back that afternoon. Great service with the ride home program too. More
by Barbara
August 16, 2019
Service Robert and Dereck did a good job keeping me updated on the progress of my service appointment and what was needed for my vehicle. Thank you. Robert and Dereck did a good job keeping me updated on the progress of my service appointment and what was needed for my vehicle. Thank you. More
by Hondagirl
Other Employees Tagged: Robert Quintana
August 15, 2019
Derek is always amazing! Derek always makes it easy to make an appointment, then when I get there, he is ready for me. I love that he doesn’t push things on you that you don’t Derek always makes it easy to make an appointment, then when I get there, he is ready for me. I love that he doesn’t push things on you that you don’t need. He tells you everything as it is. He is honest, friendly, communicative. More
by Dennise
August 06, 2019
Great customer service. I received great service and my advisor, Derek was informative and helpful. I would appreciate it if my records were updated, as it is my car, not my I received great service and my advisor, Derek was informative and helpful. I would appreciate it if my records were updated, as it is my car, not my husband's vehicle. I have mentioned this before, but for some reason my husband is always referenced. I wouldn't have mentioned that last part, but you wanted more words... More
by Kim
July 30, 2019
Excellent Service Thank you for taking such good care of our vehicle. Dereck explained all the needed repairs in easy to understand terms and was able to finally hear Thank you for taking such good care of our vehicle. Dereck explained all the needed repairs in easy to understand terms and was able to finally hear an odd sound that has been eluding us for a while. He got the shop manager (sorry do not remember his name but he was super nice as well) involved and are replacing the strut mounts under warranty. Thank you for all your help and support. More
by Mark7777G
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