Dena Henson

we came in and bought a 2018 VW Atlas. We bought it same day, cash. My wife is due anyday with twins and we needed a vehicle that could hold 3 car seats. Within 2 weeks engine light c We bought it same day, cash. My wife is due anyday with twins and we needed a vehicle that could hold 3 car seats. Within 2 weeks engine light came on. When we brought it in they told us we had to send it to VW to get a “software update”, and that was it. Brought it to VW, turns out it had a faulty idler belt and charcoal canister (no software update was needed). It cost us nearly $1k to repair. When asked if Toyota will help with cost - they said they wanted us to bring it back to them again and they’d fix it. Even though we already brought it to them and they sent us to VW… Now they claim they won’t help with any costs cuz they don’t trust the price of work and it’s not their fault because it wasn’t part of their safety inspection. Great way to treat a expecting family trying to get a safe car… More

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Denis is fantastic. Felt understood and listened too at the start, works very hard and was impressed with how fast he put me in front of what I bought. Highly recommend Felt understood and listened too at the start, works very hard and was impressed with how fast he put me in front of what I bought. Highly recommend him. More

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Always a great car buying experience! Everyone makes you feel welcome and confident of your experience! Everyone makes you feel welcome and confident of your experience! More

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Hunter was great to work with, he was very attentive and knowledgeable about the vehicle. Would recommend to everyone I know! knowledgeable about the vehicle. Would recommend to everyone I know! More

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Cool Spring’s Team Amazing!!! Worked with in every way to make sure we were in the auto best suited for us. We had been shopping we told them. But I knew they would be the ones that would see to our needs.Th make sure we were in the auto best suited for us. We had been shopping we told them. But I knew they would be the ones that would see to our needs.They did 100 percent!!!!!! The ONLY Dealership to to Deal with Ever!!! More

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Very nice sales people, nice clean dealership, very helpful people . Superman was very good as well as Jeremiah, the finance guy. They are all very prompt to get me taken care of and on my way knowing helpful people . Superman was very good as well as Jeremiah, the finance guy. They are all very prompt to get me taken care of and on my way knowing I was in a hurry More

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The entire process was easy from start to finish. Jeff Williams knew exactly what he had on the lot and showed me a truck that was exactly what I wanted. The GM, Dena offered a great price for both the ve Williams knew exactly what he had on the lot and showed me a truck that was exactly what I wanted. The GM, Dena offered a great price for both the vehicle I was buying and trading in. I couldn't be happier, easiest car buying experience I've ever experienced. More

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I had a great experience at Toyota with the purchase of my new car. I had amazing service thanks to Frederick and Dena. I highly recommend Toyota. my new car. I had amazing service thanks to Frederick and Dena. I highly recommend Toyota. More

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I have Always had a great experience with really great smiles and very welcoming as u walk through the door! Thanks for taking care of my needs. Please keep up the good work. smiles and very welcoming as u walk through the door! Thanks for taking care of my needs. Please keep up the good work. More

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Kenny Eastman at Toyota of Cool Spings is amazing! I had such a wonderful experience with Kenny Eastman at Toyota of Cool Springs. He helped me find my first car and made the experience very special. H I had such a wonderful experience with Kenny Eastman at Toyota of Cool Springs. He helped me find my first car and made the experience very special. He takes pride in his work and really cares about his customers. Toyota of Cool Springs was so friendly and helpful in the search for my first car. More

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