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Deion Thomas
Deion Thomas at Five Star Subaru of Grapevine
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Deion Thomas

Express Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
63 Reviews
5.0

63 Reviews

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63 Reviews of Deion Thomas

April 22, 2025

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Employee Rating

Impeccable service. I had the pleasure of working again with Deion Thomas. He is the best! More

by e.b.robison
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Workmanship
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Recommend Dealer
Yes
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Apr 23, 2025

Five Star Subaru of Grapevine responded

Thank you, e.b.robison, for recommending Deion and Five Star Subaru! Whenever you need vehicle advice, please reach us at 817-438-1700. We are always happy to share our advice and expertise. Safe travels! Take care, Jakob Ritter, Service Director

April 20, 2025

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Employee Rating

An outstanding service and treatment. Five Star Subaru made us feel like family, and best choice! More

by Abderrahmen Khardani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johnnie Taylor, Jon Zablosky, Jason Womack, Matthew Branch, Damon English, Tyler Jordan

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Apr 20, 2025

Five Star Subaru of Grapevine responded

Abderrahmen, Thank you for recognizing many of the Five Star Subaru staff! We appreciate you at the dealership and welcome you to call 817-438-1700 for vehicle advice any time. We want you to fully enjoy your ride. Best regards, Jakob Ritter, Service Director

April 15, 2025

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Employee Rating

First class service, first class people. Comfortable waiting room, solid wi-fi, alows me to work remotely while having my car serviced. They always keep me informed. Always a pleasant experi More

by althea824
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 16, 2025

Five Star Subaru of Grapevine responded

Thanks, althea824, for rating your Five Star Subaru service visit. We are grateful to help with your automotive needs and look forward to welcoming you back in the future. Reach Deion or me at 817-438-1700 for vehicle advice or to set your next appointment. Best regards, Jakob Ritter, Service Director

April 04, 2025

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We have always had great customer service. The attention to the customer is always appreciated. Great service. More

by cindy.williams32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 04, 2025

Five Star Subaru of Grapevine responded

Cindy, We're thrilled to hear you've consistently received great customer service at Five Star Subaru! We truly appreciate your feedback and are glad you feel our focus on customer care. Deion and our service team welcome the chance to care for your car. Reach us at 817-438-1700 for advice any time. Thank you, Jakob Ritter, Service Director

April 02, 2025

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Employee Rating

This dealership has great people whether from the service center, sales and management! Though I’m not really happy with my car, they make things better by being so helpful! More

by Big Wooee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Manager name: Jason

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Apr 02, 2025

Five Star Subaru of Grapevine responded

Thank you, Big Wooee, for taking the time to share your Five Star Subaru experience. Deion, Jason, and I welcome any additional maintenance questions at 817-438-1700. We are here with advice any time you need it. Take care, Jakob Ritter, Service Director

March 13, 2025

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Great experience. Dion met me immediately at my car. Asked if I would like the free car wash that was included, told me how long the service would take, and checked in More

by Vic
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Service Time
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Recommend Dealer
Yes
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Mar 14, 2025

Five Star Subaru of Grapevine responded

Vic, It's great to know that Dion's service met your expectations. We're committed to providing efficient and customer-focused service, and we're glad he made your visit a success. We appreciate your loyalty at Five Star Subaru. Reach us at 817-438-1700 any time. Safe travels, Jakob Ritter, Service Director

March 01, 2025

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Very courteous, polite, friendly, patient with my questions and knowledgeable. They always make me feel appreciated. More

by Irma
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Service Time
Service Communication
Recommend Dealer
Yes
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Mar 02, 2025

Five Star Subaru of Grapevine responded

Thank you, Irma, for choosing Five Star Subaru for your car's care. Deion and our techs are focused on customer satisfaction. Be sure to call 817-438-1700 with questions any time. We are here to share our expertise. Safe travels and thanks again, Jakob Ritter, Service Director

February 28, 2025

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Employee Rating

Very friendly, courteous, polite, respectful and knowledgeable. Patient with my questions and a very clean place. More

by Irma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 01, 2025

Five Star Subaru of Grapevine responded

Thank you, Irma, for choosing the Five Star Subaru service team for your car's care! Deion and our techs want to hear from you at 817-438-1700. Keeping you knowledgeable and your vehicle running well is the goal. Safe travels and thanks again! Best regards, Jakob Ritter, Service Director

February 22, 2025

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Employee Rating

5 Stars for Five Star Subaru! Bought and serviced my Outback there. It’s a great place. Service department is always helpful and courteous. Took car in today for new tires and Dei More

by Betcee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 23, 2025

Five Star Subaru of Grapevine responded

Betcee, Thank you for choosing the Five Star Subaru service team for the care of your car. Deion and our techs want to hear from you at 817-438-1700. We are here to share our advice and expertise. Safe travels and thanks again for choosing our service center. Best regards, Jakob Ritter, Service Director

February 04, 2025

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Employee Rating

They listened to the problem I had with the car. I received the best customer experience by answering my questions and concern. More

by maximuslunar
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin

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Feb 04, 2025

Five Star Subaru of Grapevine responded

Thank you, maximuslunar, for bringing your car to Five Star Subaru. Any time you need automotive advice, give us a call at 817-438-1700. We are more than happy to share our knowledge and expertise. Best regards, Jakob Ritter, Service Director

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