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Dawson Morris

Overview Reviews (20) Inventory (235)

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Dawson Morris

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Dawson Morris

Technician

Lithia Hyundai of Anchorage

5400 Old Seward Hwy
Anchorage, AK 99518

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4.5

20 Reviews

Overview Reviews (20) Inventory (235)

Dealership Experience

3 yrs, 6 mos

Industry Experience

3 yrs, 6 mos

4.5

20 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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20 Reviews of Dawson Morris

April 03, 2025

Dealership Rating

Employee Rating

Service was wonderful. Text reminders were also very helpful. Everyone showed kindness with people. Appreciate the awesome service! Text reminders were also very helpful. Everyone showed kindness with people. Appreciate the awesome service! More

by Lila

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevins Mercedes, Elizabeth Strickland, Brany Sosa Jimenez, Brandon Rose, Brent Vandenbos, Dana Clendenen, Roland Lantano, Joshua Shook, Felipe Soriano-Sosa

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Apr 04, 2025 -

Lithia Hyundai of Anchorage responded

Lila, we’re so happy to hear that you had a wonderful experience with our service team! It’s great to know that the text reminders and the kindness from our staff made your visit even better. Thank you for your kind words, and we look forward to assisting you again in the future!

December 18, 2024

Dealership Rating

Employee Rating

Very personal and very welcoming, did great work on my car and even filled up my windshield wiper fluid. car and even filled up my windshield wiper fluid. More

by Sam

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Elizabeth Strickland, Joshua Shook, Hayden Baker, Felipe Soriano-Sosa, Mark Jahnke

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Dec 19, 2024 -

Lithia Hyundai of Anchorage responded

Sam, we're delighted to hear that you had a welcoming experience at Lithia Hyundai of Anchorage! Our team is always here to ensure your car gets the best care. Thanks for sharing your feedback!

October 02, 2024

Dealership Rating

Employee Rating

They are horrible at returning calls, answering phone or text and keeping customers updated on what’s going on. text and keeping customers updated on what’s going on. More

by Mmease

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Matthew Dean, Hayden Baker, Mark Jahnke

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Oct 03, 2024 -

Lithia Hyundai of Anchorage responded

Thank you, Mease, for bringing this to our attention. We apologize for the lack of communication you’ve experienced, as it’s important to us that our customers are kept informed throughout the process. Please reach out to us via email so we can avoid any missed calls and discuss this further. We look forward to making things right. Best, Moises Gonzalez - Service Manager - 907-762-5752 - moisesgonzales@lithia.com

Oct 03, 2024 -

Lithia Hyundai of Anchorage responded

May 17, 2024

Dealership Rating

Employee Rating

I came in for a scheduled oil change, and I waited 3 hours before my car was even moved to the bay over all 3 1/2 hours for an oil change. I’ll be doing it myself from now on. Not worth the money I paid hours before my car was even moved to the bay over all 3 1/2 hours for an oil change. I’ll be doing it myself from now on. Not worth the money I paid when I can do it for half the money and a quarter of the time, and at least have a beer in hand. The people we very nice and professional. More

by cammeron.hull

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Elizabeth Strickland, Joshua Shook, Hayden Baker, Felipe Soriano-Sosa, Mark Jahnke

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May 22, 2024 -

Lithia Hyundai of Anchorage responded

Hi Cammeron, Our team would like to thank you for allowing us to serve you, as we appreciate your business. We regret that you experienced an extended wait time, and would like the opportunity to discuss this with you further. Please reach out to me at your convenience. We hope to have the opportunity to serve you again. Moises Gonzalez - Service Manager - 907-762-5752

November 18, 2023

Dealership Rating

Employee Rating

Great customer service! Great communication. They always make sure I know what’s going on. The text messages are great way to communicate. Great communication. They always make sure I know what’s going on. The text messages are great way to communicate. More

by BECCAPOOH22

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Elizabeth Strickland, Travis Richardson, Joshua Shook, Felipe Soriano-Sosa, Mark Jahnke , Dana

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Nov 20, 2023 -

Lithia Hyundai of Anchorage responded

Hi Becca, Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our customer service and communication. Ensuring our customers are informed and satisfied is a top priority for us. We appreciate your positive comments about our text message communication. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to serving you again in the future.

Nov 20, 2023 -

Lithia Hyundai of Anchorage responded

- Management

October 21, 2023

Dealership Rating

Employee Rating

Customer service was absolutely wonderful. The timing communication was the best I would highly recommend Hyundai dealerships The timing communication was the best I would highly recommend Hyundai dealerships More

by jbrown1760

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Matthew Dean, Joshua Shook, Hayden Baker, Felipe Soriano-Sosa, Mark Jahnke

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Oct 23, 2023 -

Lithia Hyundai of Anchorage responded

We're delighted to know you had a wonderful experience with our customer service at Lithia Hyundai of Anchorage. Thanks for recommending us, we appreciate it!

July 20, 2023

Dealership Rating

Employee Rating

The staff were kind courteous, helpful, and I didn’t had to wait too long to wait too long More

by NONE3liz

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Joshua Shook, Hayden Baker, Mark Jahnke , Bryan Collins, Robbinson Rodriguez

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Jul 21, 2023 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review. We are glad your time with us was a quick and helpful experience. We hope to see you again here at Lithia Hyundai of Anchorage.

July 15, 2023

Dealership Rating

Employee Rating

Everything was good and I was served really fast. I was in there that long I was in there that long More

by NATHANIELHART729

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevins Mercedes, Eric Hippen, Andrew Johnnie III, Brendon Gardnew, Elizabeth Strickland, Joshua Shook, Mark Jahnke , Nathan Carter, Robbinson Rodriguez

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Jul 17, 2023 -

Lithia Hyundai of Anchorage responded

Hi Nathaniel, Thank you for the review. We are glad your time with us was a quick and efficient experience. We hope to see you again here at Lithia Hyundai of Anchorage.

Jul 21, 2023 -

NATHANIELHART729 responded

I enjoyed my service in AK

July 14, 2023

Dealership Rating

Employee Rating

Fast service great customer service good communication was able to get my truck done extremely fast. was able to get my truck done extremely fast. More

by Christian

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Joshua Shook, Hayden Baker, Mark Jahnke , Bryan Collins, Robbinson Rodriguez

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Jul 17, 2023 -

Lithia Hyundai of Anchorage responded

Hi Christian, Thank you for the review. We are glad your time with us was a fast and friendly experience. We hope to see you again here at Lithia Hyundai of Anchorage.

July 11, 2023

Dealership Rating

Employee Rating

The lack of communication makes me want to not come back. They don’t answer phone or text. Had to call another department to get ahold of someone. And they didn’t even look at my car, did not reach out to me They don’t answer phone or text. Had to call another department to get ahold of someone. And they didn’t even look at my car, did not reach out to me until an hour before closing on a Friday. Kept my car and gave me a loaner. When you can speak to someone the staff is very friendly. But scheduling service is sooooo inconvenient. More

by natsp81

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Elizabeth Strickland , Jeremy Tou

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Jul 13, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. I apologize for the lack of communication. Due to our service location, at times we are unable to receive calls. You may contact me at the email below and for any future needs please send us a text at 580-648-4498 for a faster response. As the new service manager, my goal is to regain your trust in our store. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Matt Dean (541) 776-6401 matthewdean1@lithia.com Service Manager

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