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Dawson Morris
Dawson Morris at Lithia Hyundai of Anchorage
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Dawson Morris

Technician

Lithia Hyundai of Anchorage

5400 Old Seward Hwy
Anchorage, AK 99518

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4.5
18 Reviews

Dealership Experience

3 yrs, 1 mo

Industry Experience

3 yrs, 1 mo

4.5

18 Reviews

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18 Reviews of Dawson Morris

October 02, 2024

Dealership Rating
Employee Rating

They are horrible at returning calls, answering phone or text and keeping customers updated on what’s going on. More

by Mmease
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Jahnke, Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Hayden Baker, Matthew Dean

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Oct 03, 2024

Lithia Hyundai of Anchorage responded

Thank you, Mease, for bringing this to our attention. We apologize for the lack of communication you’ve experienced, as it’s important to us that our customers are kept informed throughout the process. Please reach out to us via email so we can avoid any missed calls and discuss this further. We look forward to making things right. Best, Moises Gonzalez - Service Manager - 907-762-5752 - moisesgonzales@lithia.com

Oct 03, 2024

Lithia Hyundai of Anchorage responded

Thank you, Mease, for bringing this to our attention. We apologize for the lack of communication you’ve experienced, as it’s important to us that our customers are kept informed throughout the process. Please reach out to us via email so we can avoid any missed calls and discuss this further. We look forward to making things right. Best, Moises Gonzalez - Service Manager - 907-762-5752 - moisesgonzales@lithia.com

May 17, 2024

Dealership Rating
Employee Rating

I came in for a scheduled oil change, and I waited 3 hours before my car was even moved to the bay over all 3 1/2 hours for an oil change. I’ll be doing it myself from now on. Not worth the money I paid More

by cammeron.hull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Jahnke, Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Elizabeth Strickland, Felipe Soriano-Sosa, Hayden Baker, Joshua Shook

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May 22, 2024

Lithia Hyundai of Anchorage responded

Hi Cammeron, Our team would like to thank you for allowing us to serve you, as we appreciate your business. We regret that you experienced an extended wait time, and would like the opportunity to discuss this with you further. Please reach out to me at your convenience. We hope to have the opportunity to serve you again. Moises Gonzalez - Service Manager - 907-762-5752

November 18, 2023

Dealership Rating
Employee Rating

Great customer service! Great communication. They always make sure I know what’s going on. The text messages are great way to communicate. More

by BECCAPOOH22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Jahnke, Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Elizabeth Strickland, Felipe Soriano-Sosa, Joshua Shook, Travis Richardson , Dana

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Nov 20, 2023

Lithia Hyundai of Anchorage responded

Hi Becca, Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our customer service and communication. Ensuring our customers are informed and satisfied is a top priority for us. We appreciate your positive comments about our text message communication. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to serving you again in the future.

Nov 20, 2023

Lithia Hyundai of Anchorage responded

- Management

October 21, 2023

Dealership Rating
Employee Rating

Customer service was absolutely wonderful. The timing communication was the best I would highly recommend Hyundai dealerships More

by jbrown1760
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Jahnke, Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Felipe Soriano-Sosa, Hayden Baker, Joshua Shook, Matthew Dean

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Oct 23, 2023

Lithia Hyundai of Anchorage responded

We're delighted to know you had a wonderful experience with our customer service at Lithia Hyundai of Anchorage. Thanks for recommending us, we appreciate it!

July 20, 2023

Dealership Rating
Employee Rating

The staff were kind courteous, helpful, and I didn’t had to wait too long More

by NONE3liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Jahnke, Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Hayden Baker, Joshua Shook , Bryan Collins, Robbinson Rodriguez

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Jul 21, 2023

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review. We are glad your time with us was a quick and helpful experience. We hope to see you again here at Lithia Hyundai of Anchorage.

July 15, 2023

Dealership Rating
Employee Rating

Everything was good and I was served really fast. I was in there that long More

by NATHANIELHART729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Jahnke, Kevins Mercedes, Eric Hippen, Andrew Johnnie III, Brendon Gardnew, Elizabeth Strickland, Joshua Shook , Nathan Carter, Robbinson Rodriguez

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Jul 17, 2023

Lithia Hyundai of Anchorage responded

Hi Nathaniel, Thank you for the review. We are glad your time with us was a quick and efficient experience. We hope to see you again here at Lithia Hyundai of Anchorage.

Jul 21, 2023

NATHANIELHART729 responded

I enjoyed my service in AK

July 14, 2023

Dealership Rating
Employee Rating

Fast service great customer service good communication was able to get my truck done extremely fast. More

by Christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Jahnke, Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Hayden Baker, Joshua Shook , Bryan Collins, Robbinson Rodriguez

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Jul 17, 2023

Lithia Hyundai of Anchorage responded

Hi Christian, Thank you for the review. We are glad your time with us was a fast and friendly experience. We hope to see you again here at Lithia Hyundai of Anchorage.

July 11, 2023

Dealership Rating
Employee Rating

The lack of communication makes me want to not come back. They don’t answer phone or text. Had to call another department to get ahold of someone. And they didn’t even look at my car, did not reach out to me More

by natsp81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Elizabeth Strickland , Jeremy Tou

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Jul 13, 2023

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. I apologize for the lack of communication. Due to our service location, at times we are unable to receive calls. You may contact me at the email below and for any future needs please send us a text at 580-648-4498 for a faster response. As the new service manager, my goal is to regain your trust in our store. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Matt Dean (541) 776-6401 matthewdean1@lithia.com Service Manager

May 02, 2023

Dealership Rating
Employee Rating

Well maintained dealership everyone was super helpful and nice I enjoyed my overall experience with them More

by KARLIE_JUDKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 04, 2023

Lithia Hyundai of Anchorage responded

Hi Karlie, Thank you for the review. We hope to see you again here at Lithia Hyundai of Anchorage.

May 02, 2023

Dealership Rating
Employee Rating

Customer service was amazing they answered all my questions and made sure to keep me updated on everything! More

by KARLIE_JUDKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Diaz

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May 04, 2023

Lithia Hyundai of Anchorage responded

Hi Karlie, We appreciate the review. We are glad your time with us was an amazing experience. We hope to see you again soon.

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