Darren Van Orden | Page 20

We did not have a pleasurable experience here. When we arrived, no one was there to greet us, so we went into the office, waited 5 minutes, and finally went to the Cashier for help. Mind you; she When we arrived, no one was there to greet us, so we went into the office, waited 5 minutes, and finally went to the Cashier for help. Mind you; she saw that we walked in and appeared to ignore us. I asked her for help, and she stated that pull the car in and someone would help us. We did so, and the mechanic was very dismissive of us. We gave him the keys and told him the services we wanted (the 30k maintenance service that Ford suggested). He said, "Ok, got it," we also mentioned that there was something weird going on with the parking sensors, to which he replied that he wouldn't have time to hook it up to the computer today and that we would need to come back (mind you this was at 12:30 pm). We said ok, and then he told us he had been here for 25 years, knew what to do, and would text us when the car was done. We left, and 2 hours later, we received a text the vehicle was ready for pickup. We arrived at the shop, and no one was there to go over what was done to the car, if they noticed anything, etc. We saw the Cashier in the office looking over at us, annoyed, so we checked out. she was NOT friendly. On the paperwork from the mechanic, it said they changed the oil and rotated tires with a comment saying "the works" with no other explanation. We are new to the Ford family and will look for a different dealership/service department for future service. Very disappointing, especially considering all the positive reviews I have seen. More

by KM Verified Customer Verified Customer

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Fast, thorough and courteous as always. I've kept coming back for many years now. I've kept coming back for many years now. More

by akelly4 Verified Customer Verified Customer

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Great customer service the management team answered and my question and solved my issue I was having my question and solved my issue I was having More

by KMCCORMI Verified Customer Verified Customer

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I can trust Cortese to conduct the necessary service to keep my F-150 running like new. They get it up to par in short order so I can keep my life moving. Thanks Cortese! keep my F-150 running like new. They get it up to par in short order so I can keep my life moving. Thanks Cortese! More

by leeolzenak Verified Customer Verified Customer

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Cortese has knowledgable and helpful service writers that make service Easy. Always get service done promptly and completely. make service Easy. Always get service done promptly and completely. More

by jrd0 Verified Customer Verified Customer

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The estimate provided quoted an engine that did not fit the vehicle, but was $500 more than the one that would. The prices for the parts were above Ford MSRP at a Ford Franchise. Also, the labor was quot the vehicle, but was $500 more than the one that would. The prices for the parts were above Ford MSRP at a Ford Franchise. Also, the labor was quoted as a Lump Sum and using the posted rate, amounted to twice the actual amount of time to perform the work. Also, having provide the results of the diagnostics from the first shop it was at, Cortese took an hour and a half to provide the same information. This was longer than it took for the non-Ford shop to determine the problem and provide the same solution (which was provided to Cortese). It does not appear to be the fault of the members of the service department, instead it is whoever handles the pricing in the system. Horrible experience. Very concerned with others having work done and not taking the time to verify that they are not being intentionally overcharged. We are still going to be in the market to purchase a new vehicle in the next six months, but after this experience it will not be a Ford or anything from any member of the Cortese group. More

by Ford35L Verified Customer Verified Customer

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Cortese Ford Service Department is excellent. Your car will be fixed quickly and correctly the first time. Service advisers Darren Van Orden and Jack Hawes are great. Friendly and knowledgeab Your car will be fixed quickly and correctly the first time. Service advisers Darren Van Orden and Jack Hawes are great. Friendly and knowledgeable. More

by rgray9 Verified Customer Verified Customer

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Cortese once again met my expectations of great service, treating me with respect and keeping me informed of what they were doing to address the reasons for my visit to the service department. They are kno treating me with respect and keeping me informed of what they were doing to address the reasons for my visit to the service department. They are knowledgeable, friendly and provided excellent service. More

by colleenmiller164 Verified Customer Verified Customer

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This visit was not the best visit that I experienced. It was really upsetting to me. It was really upsetting to me. More

by cldv33 Verified Customer Verified Customer

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The experience at Cortese Ford was outstanding The entire staff made the car buying procedure extremely easy just walking through the show room everyone greeted you and made you feel at ease it was just an o staff made the car buying procedure extremely easy just walking through the show room everyone greeted you and made you feel at ease it was just an overall wonderful experience however I thought buying a New vehicle could be so fun thank you David Bennett More

by bennettswagger Verified Customer Verified Customer

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