Darren Van Orden | Page 16

Darren is a very good person to interact with. He keeps you informed and will work with your time requirements. He keeps you informed and will work with your time requirements. More

by wilsonw Verified Customer Verified Customer

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We just purchased a new Expedition from Cortese. The salesperson Josiah Heath was very helpful and knowledgeable. He was very patient, not pushy and showed his knowledge being able to answer all our The salesperson Josiah Heath was very helpful and knowledgeable. He was very patient, not pushy and showed his knowledge being able to answer all our questions. Our choice of dealerships was based mainly on their excellent service department. We have purchased many vehicles there over the years and the service department is what keeps us continuing to do business there. We highly recommend Cortese. More

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Cortese Ford has always been my dealership although it's across town from my home. When the recall came out recently, I decided to use Cortese instead of the Greece options because I have always been please across town from my home. When the recall came out recently, I decided to use Cortese instead of the Greece options because I have always been pleased with them. When my boyfriend scheduled the recall work, he was told it would be "about two hours". He arrived at the appointment time on 11/11/22 at 9am. He was told that it would be about an hour and a half until the part ARRIVED then "a few hours" to have the work completed. THis was a planned recall fix. Why was the part not there? So, he asked if they have a shuttle as he works and could not sit there for that many hours (he had planned on two but, not at least 5!). He was told no. So, he took an uber as that was the only option which cost him about $30. We got a text at 9:18 from Darren stating that if I needed anything I could reply to the text. I texted him back at 9:40am re: my dissatisfaction with the situation outlined above- with the time projected for the service vs what we were told on arrival. I never received a response. At 3:30, my boyfriend had to call another uber to go get the vehicle because I could not leave work to go bring him there and back, across town. So, I texted again at 3:35 to Darren and again, did not get a response. On 11/12, I texted again to ask if anyone monitors this line. I got back "YES Reply STOP to OptOut". I replied "So, why didn't I get a response?". I got back "Thank you for contacting Cortese Ford, we are currently closed..." Then Monday 11/14 at 9am, Darren wrote back and stated "Hi, this is Darren, Ford may email you a survey, I would apprecaite you filling it out as it's my personal report card. I hope everything was OUTSTANDING! Thank you!" There was ZERO recognition of my messages prior or my concerns that it cost me $60 in uber rides to drop off my vehicle for a recall fix. Why could we not get a shuttle or borrow a dealer car for the 5 hours it would take to keep my car at the dealership? This is poor customer service ALL THE WAY AROUND and I will not be returning to Cortese. More

by Kristen W Verified Customer Verified Customer

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Cortese Ford has been our go to dealership for over 50 years. The service department is the key to that. They have continually performed very well and the service tech’s always make you feel right at home years. The service department is the key to that. They have continually performed very well and the service tech’s always make you feel right at home. More

by gosman Verified Customer Verified Customer

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I've been going to this dealership for many years, and have never been disappointed. Darren Van Orden has always gone above and beyond to help me. have never been disappointed. Darren Van Orden has always gone above and beyond to help me. More

by reverdyk Verified Customer Verified Customer

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I have bought my three cars, a Mustang, a Focus RS, and a Edge Sport, all from Cortese. The attention is courteous, the work is done on time and of very high quality. I have been going to Cortese since 2013 Edge Sport, all from Cortese. The attention is courteous, the work is done on time and of very high quality. I have been going to Cortese since 2013 and will continue going for the time being. This time, I replaced all my tires in the Edge Sport (Pirelli Scorpion Zero, I recommend them, I did my research) and the matches the Tirerack.com price. I see the bill I get from Cortese not as an expense but as an investment. Thanks Al and Darren in service, They are the best. More

by Larry A Verified Customer Verified Customer

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I bought my F 150 through an independent dealer, so I was in in search of a Ford Company Dealer to establish a relationship with where I could rely on for servicing my truck. The Cortese family won my loyalt in in search of a Ford Company Dealer to establish a relationship with where I could rely on for servicing my truck. The Cortese family won my loyalty in this regard. I have had the collision shop take car of damage done in an accident with a deer. I did not file an insurance claim, so the cost was out of my pocket and a concern to me. I feel they really did a fine job while keeping the price under control. I work in road construction and I'm out of town Mon-thru Fri. The hours are never set in a regular fashion and the miles are always pilling on. So when the opportunity arises it may be on short notice. The service department has always been accommodating to me when I call on them for oil changes and thorough in all other aspects of maintenance.. I appreciate the Cortese dealer as a complete one stop shop style of Ford dealer, yet I realize it is the individual efforts of their workforce that make it so. Efforts like that of my service writer Jack, with whom it seems I am dealing with an old friend everytime I interact with. More

by kjmac17 Verified Customer Verified Customer

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Very fast and friendly customer service was very satisfactory service will be bringing my sons car for his next service satisfactory service will be bringing my sons car for his next service More

by CTASHA56 Verified Customer Verified Customer

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Service at Cortese Ford is always stellar. Fast and reliable every time. Pricing is reasonable. Fast and reliable every time. Pricing is reasonable. More

by khedberg000 Verified Customer Verified Customer

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Darren and Al were at the desk and they always make you feel welcome. If bring one car in, they always ask about the other one. They take care of us. feel welcome. If bring one car in, they always ask about the other one. They take care of us. More

by latham80 Verified Customer Verified Customer

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