Darren Van Orden | Page 11

I am not pleased with the fact that I paid, in cash, for 4 new Michelin tires and was sent on way (after just passing inspection) with a leaking valve stem. I left shortly after for NJ. I had to stop at 4 new Michelin tires and was sent on way (after just passing inspection) with a leaking valve stem. I left shortly after for NJ. I had to stop at 2 shop , as I was told I had dirt on the bead ( paying each time). I stopped x 7 to fill the tire with air.. when I arrived home, the car was brought back to Cortese, where the problem was resolved. I feel my time, money, and frustration should be compensated for with 2 free oil changes and tire rotations. More

by kia2535 Verified Customer Verified Customer

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I can’t speak for the sales side of the business, however the service and parts departments excel in customer service and satisfaction. They are very friendly and have gone above and beyond ensuring my needs the service and parts departments excel in customer service and satisfaction. They are very friendly and have gone above and beyond ensuring my needs were met! More

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Darren and the technician did an outstanding job. Together the vechical was repaired in a very acceptable time. Thanks to the entire staff at Cortese Ford. I would highly recommend this dealership fo Together the vechical was repaired in a very acceptable time. Thanks to the entire staff at Cortese Ford. I would highly recommend this dealership for repairs and sales. More

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The service department always fixes my vehicles correctly, courteous staff and they work diligently to get the cars in quickly. correctly, courteous staff and they work diligently to get the cars in quickly. More

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I have been having my vehicles serviced a Cortese Ford for over 40 years. Service has been very good and they have always worked with me to get what I want and have advised me how to take care of my vehi for over 40 years. Service has been very good and they have always worked with me to get what I want and have advised me how to take care of my vehicle. More

by DCORNWAL Verified Customer Verified Customer

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Darren Van Orden is the best at fitting me in when I have had an emergency situation. He tells me exactly what I need when I come in for regular maintenance and never tries to talk me into replacing anythin had an emergency situation. He tells me exactly what I need when I come in for regular maintenance and never tries to talk me into replacing anything I don't. I can always be sure that only the work I need is done. I can't thank him enough for all the help he has given me over the years. He is the reason I keep buying Ford and why my sister bought hers. Everyone is very friendly and professional. More

by pellen29 Verified Customer Verified Customer

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Over the past 20 years, I have purchased at least three Ford Escapes from Cortese Ford. Darren Van Orden in the Service Department has been excellent with answering my questions and making sure that my ve Ford Escapes from Cortese Ford. Darren Van Orden in the Service Department has been excellent with answering my questions and making sure that my vehicles get excellent and appropriate service as needed. Serena Andryewski was the best Sales Associate that I have met so far. Serena was very patient and kind and informative as she walked with me through the buying process. I give Serena and Darren Van Orden 5 Star Ratings. When I get ready to buy my next SUV, I will look for Serena and Dan at Cortese, because I know I will get excellent service and a great vehicle. It was great to get a follow-up text from Lisa Godar and Michelle Reed, just to see if I had any questions. More

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The service is department is the BEST in Rochester! ! They're always willing to work with you and explain things as the work gets done. Al is the best, thank you!!! ! They're always willing to work with you and explain things as the work gets done. Al is the best, thank you!!! More

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The communication was really bad. I needed my car back and called 6 times on Saturday after being told Friday morning that I would be called if the part was in or not. I made it clear I needed my car back and called 6 times on Saturday after being told Friday morning that I would be called if the part was in or not. I made it clear that I really needed to be called bc I would pick my car up Saturday even if it wasn’t done. Also at one point the dodge collision called me and said they didn’t have my car.. cost was $100 over estimate too. Mostly I’m really upset about the lack of communication and how hard it was to know what was going on. Tuesday was my first day back at work for the school year and I had to Uber because I hadn’t heard about my car. Had to call a lot of times on Tuesday before I finally was told that it was being worked on. When I called at 9:15 Darren said he would get my paper work and call me right back… I called him back at 12:45 after waiting and also texting him at 12. Just really stressful and frustrating experience with awful communication. More

by Clairemcohen72 Verified Customer Verified Customer

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Good service and a special thanks to Darren the service advisor who kept it real since this is an older car advisor who kept it real since this is an older car More

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