Darren Caster

Very easy, friendly, and smooth Very easy, friendly, and smooth. Not very quick 2 hours for an oil change as a walk-in is a bit excessive but the folks there made it palatable. smooth. Not very quick 2 hours for an oil change as a walk-in is a bit excessive but the folks there made it palatable. More

by BRYAN.BALDWIN Verified Customer Verified Customer

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Excellent from start to finish Courteous , timely service . Friendly , quick turn around time and vehicle runs fantastic . Friendly , quick turn around time and vehicle runs fantastic More

by babsy212 Verified Customer Verified Customer

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Very clean, very courteous, professional staff. It was extremely easy to schedule my appointment, they were timely and quick and thorough! It was extremely easy to schedule my appointment, they were timely and quick and thorough! More

by mray9 Verified Customer Verified Customer

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Everything went smooth and quick. No issues. We will be back if we have any problems with our jeep No issues. We will be back if we have any problems with our jeep More

by pjmsjmbam Verified Customer Verified Customer

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The service technician was not friendly nor helpful. Since this was my first time visiting the dealership and using the express for an oil change, I had no idea how to proceed. I greeted the tech and ex Since this was my first time visiting the dealership and using the express for an oil change, I had no idea how to proceed. I greeted the tech and explained that I was new and clueless as to the procedure. He had a smart comment about ‘it’s a first for everyone’. Further conversation revealed he either, 1) dislikes his job, 2) prefers to not be helpful, or 3) could not give any care to customers. After completing the oil change and almost 2 hours later, I asked the inside service counter if they could check on my vehicle. The first woman said I’d have to find my service tech that I initially spoke with so I returned to the outside. (A side note that she was getting ready to head out to lunch so, I’m assuming she couldn’t bother to help) I waited at the techs unoccupied station for approximately 3-4 minutes while I watched the tech at the end of the service area have a coffee and smoke break. He witnessed me standing at his desk but did not bother to assist. I went back inside once again and spoke to a second woman who was very helpful and assisted me to make payment and get me to my vehicle. The tech also informed that that just because I had a 10am appointment it didn’t mean that I wouldn’t be last in line as there was just a ‘rush’ of people before me. Really? So, approximately 2.25 hours into my 10qm appointment, I’m finally completed and leaving the dealership. Guess what I received approximately 30 minutes later…a text that my vehicle was complete but not yet ready for pick up. That’s almost comical. Would I recommend this dealership? No because apparently, customer service is not important. When I purchase another Jeep, it will not be from Cape Coral. I’ll go 15 minutes down the road to GALEANA. More

by sueschmidt13 Verified Customer Verified Customer

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The people working there were very nice. .informative helpful attentive. I would go back again .informative helpful attentive. I would go back again More

by smoss137 Verified Customer Verified Customer

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Prompt thorough friendly service I will go back again Everyone was courteous and friendly Thank you Everyone was courteous and friendly Thank you More

by babsy212 Verified Customer Verified Customer

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This was my first time visiting the Cape Coral location. I’m new here, just moved from West Palm Beach and I have to say EVERY SINGLE EMPLOYEE was so friendly and truly helpful. They all work amazingly toge I’m new here, just moved from West Palm Beach and I have to say EVERY SINGLE EMPLOYEE was so friendly and truly helpful. They all work amazingly together and were so kind and fun. I look forward to seeing them all again next time I bring in my jeep. Thank you!! More

by ppazs Verified Customer Verified Customer

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Horrible customer service. Never got a call back from Ronald the manager who was left two voicemails Never got a call back from Ronald the manager who was left two voicemails More

by jennascool46 Verified Customer Verified Customer

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Gracias por el gran trabajo al jefe de servicio Ron , al mecánico René y Freddy de service appraiser , lo recomiendo un 100 de 100 muy complacida con el arreglo d mi carro con gran rapidez y eficacia mecánico René y Freddy de service appraiser , lo recomiendo un 100 de 100 muy complacida con el arreglo d mi carro con gran rapidez y eficacia More

by BRAYDEN201628 Verified Customer Verified Customer

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