Danny Nguyen | Page 2

Danny was great. He took care of everything we needed and communicated with us every step of the way! He took care of everything we needed and communicated with us every step of the way! More

by ALYSSAKONISHI Verified Customer Verified Customer

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am writing to express my serious concerns regarding the service I received on the last service While Danny was kind, I waited over three hours for my vehicle, checking in at 1:45 PM and not leaving until 4 service I received on the last service While Danny was kind, I waited over three hours for my vehicle, checking in at 1:45 PM and not leaving until 4:30 PM. Furthermore, I encountered several safety and service issues: - A video of the service was not provided as expected. - The tire cap was left off by the mechanic. This is a significant safety hazard; had I driven on the highway without noticing, the tire could have lost pressure, risking my life and the vehicle's stability. - I discovered that my spare tire tools are missing from the car. It appears they were taken during a previous visit, leaving me unable to change a tire in an emergency. This experience has been very disappointing and has made me hesitant to purchase another vehicle from your dealership. The lack of accountability regarding safety protocols and missing equipment is unacceptable. I look forward to hearing how you intend to address these service failures. Best regards, More

by TAGREEDATAWEE36 Verified Customer Verified Customer

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Efficient & knowledgeable I was kept informed every step of my visit and they provided a video of my vehicle's inspection. Efficient and knowledgeable. of my visit and they provided a video of my vehicle's inspection. Efficient and knowledgeable. More

by Kerrilee Verified Customer Verified Customer

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Always takes care of all details. Very friendly and helpful. Enjoy the dealer experience and loaner car when needed Very friendly and helpful. Enjoy the dealer experience and loaner car when needed More

by TARAVE2 Verified Customer Verified Customer

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Considerate, thorough & caring attitude, attentive, keep me updated on the service progress. Liked the video me updated on the service progress. Liked the video More

by LAMORE1214 Verified Customer Verified Customer

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We took our newly purchased Mazda for its first oil change. The job was completed promptly. We appreciate the company’s courteous and professional service. We will continue our maintenance work with E change. The job was completed promptly. We appreciate the company’s courteous and professional service. We will continue our maintenance work with Elk Grove Mazda. More

by Nigel Pon Verified Customer Verified Customer

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Dealership is friendly and neat looking. Just wish it had a better choice of snacks in waiting area, even a vending machine would be nice. Former waiting area that was secluded was more peac Just wish it had a better choice of snacks in waiting area, even a vending machine would be nice. Former waiting area that was secluded was more peaceful than a continuous feed of game shows. More

by NORMAN0892 Verified Customer Verified Customer

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Dealership is friendly and neat looking. Just wish it had a better choice of snacks in waiting area, even a vending machine would be nice. Former waiting area that was secluded was more peac Just wish it had a better choice of snacks in waiting area, even a vending machine would be nice. Former waiting area that was secluded was more peaceful than a continuous feed of game shows. More

by NORMAN0892 Verified Customer Verified Customer

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I had been promised at the time I purchased my CX90 that I would always be provided a courtesy loaner vehicle when having the vehicle serviced. The last two times I've called to schedule service appointment I would always be provided a courtesy loaner vehicle when having the vehicle serviced. The last two times I've called to schedule service appointments I've been told loaners are only offered on a first come first serve basis and can't be guaranteed. This is very disappointing as being promised a loaner vehicle was a very important criteria for my decision to by a vehicle from your dealership. I was provided a loaner for this most recent service, but it was in bad need of a proper cleaning. More

by Rick Taseff Verified Customer Verified Customer

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I truly appreciate Danny outstanding professionalism and support. He always answer all of my questions clearly and patiently. His knowledge as a service advisor is impressive and very helpful. His guidance support. He always answer all of my questions clearly and patiently. His knowledge as a service advisor is impressive and very helpful. His guidance makes the process easy to understand and stress-free. I am sincerely grateful for his excellent service. More

by Shienny Musselman Verified Customer Verified Customer

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