Daniel Wood
Daniel Wood at Big Star Cadillac
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Daniel Wood

Service Drive Manager

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.6
57 Reviews
4.6

57 Reviews

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57 Reviews of Daniel Wood

January 14, 2025

Dealership Rating
Employee Rating

Take. 3.1/2 hours todo oil change and rotation usually it’s 2 hours or les More

by morenolazaro99.lm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 16, 2025

Big Star Cadillac responded

Thank you for your review. We are sorry to hear about your experience and we agree that is too long. Top-notch customer service is a one of our priorities and we strive to provide a world-class experience with every customer interaction. Please feel free to contact me directly should you have any other concerns at vtrevinojr@bigstarcadillac.com. Vennie Trevino. Service Director.

January 11, 2025

Dealership Rating
Employee Rating

I purchased my 2024 Cadillac lyric about six or seven months ago from Big Star Cadillac. so far I've been extremely pleased I'll give big star an overall rating of 4.8 there's always room for improvement More

by CBEULAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

January 10, 2025

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Employee Rating

Always available when needed. Useful, convenient and strategically located for those of us in the community. More

by TTCJH5
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Ainsley Roark

Jan 10, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

January 10, 2025

Dealership Rating
Employee Rating

This is a great dealership. I would recommend people to come here every time. They get you in and out. More

by Stefanboyer3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 10, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

January 03, 2025

Dealership Rating
Employee Rating

Best service ever Always got good customer service. Cars are always well taken care of More

by TYRONE.GLASPIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2025

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

December 29, 2024

Dealership Rating
Employee Rating

Excellent service with a lot of attention to the detail and qualit of customer needs.. Great personality More

by emilianwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 30, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 22, 2024

Dealership Rating
Employee Rating

Ainsley is best service advisor I ever had couldn’t get any better Merry Christmas and Happy New Year’s More

by ZENOFAMILY713
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 23, 2024

Big Star Cadillac responded

Thank you for your review. Our goal is to 'fix it right' the first time. There are a varity of reasons why this is not always possible and we apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your specific concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

December 19, 2024

Dealership Rating
Employee Rating

Great service always five star We have purchased 6 Escalades in the past 6 years! More

by jedison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 19, 2024

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

December 19, 2024

Dealership Rating
Employee Rating

Ainsley is great but feel like the mechanics are not meeting the same level of expertise More

by ZENOFAMILY713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 19, 2024

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Vennie Trevino, vtrevinojr@bigstarcadillac.com

December 18, 2024

Dealership Rating
Employee Rating

The service was great and the text updates kept me aware of he cars progress. More

by MTHOMAS102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 19, 2024

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

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