Daniel Albert

Terrible customer service Unorganized & ill informed Will not be returning in the future for any reason whatsoever. Will not be returning in the future for any reason whatsoever. More

by none24 Verified Customer Verified Customer

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After being birddogged by a salesperson I felt was too pushy, I was ready to walk and go purchase a GM Yukon until I spoke to gentleman who introduced me to Justin Wasson. Justin was professional, underst pushy, I was ready to walk and go purchase a GM Yukon until I spoke to gentleman who introduced me to Justin Wasson. Justin was professional, understood customer needs and knowledgeable about the vehicle he sold to my wife and me. More

by conny.todd Verified Customer Verified Customer

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Sales rep and manager help us a lot. They were patient honest and clear all the way until the last page i sing. They were patient honest and clear all the way until the last page i sing. More

by LEONARDo TORRES Verified Customer Verified Customer

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4/15/25 Service center malpracticed $2400 that i paid for services that malfunctioned the following day of picking it up 4/19/25. Brake lines were empty from loose valve, i had it towed to be fixed 4/21/25. services that malfunctioned the following day of picking it up 4/19/25. Brake lines were empty from loose valve, i had it towed to be fixed 4/21/25. Then after picking it up that 2nd time 4/23/25, I drove it off the service dealership lot, within maybe 2 hours my coolant drained, car over heated, temperature guage rising, a.c. blowing hot air. to my vehicle that is now mostly totaled. ROUND 3 on 4/24/25 towed back to the service center. My original appointment was for an oil change, window service, and radiator check. The mechanic sent other services 'that should be tended to,' so i agreed. Multiple a.c. services were performed, coolant lubrication oil, coolant flush, line kits, pump, many parts replaced, BG lifetime warranty for all of the cooling systems. As well as brake like warranty, etc. All those cooling systems that had been served and applied shouldn't make my car leak/pour out coolant, cooling fan not turn on, water pump not circulate, a.c. blow heat, temperature guage rise as it did for the first time ever owning my vehicle. As well as the brake line flush was serviced and kit installed, 'the mechanic recommended on the first visit'. (The break line was empty that next day after I had picked up my car.) Which made me have it towed for round 2 at the service center, so they could fix their error. After that brake error was fixed, that same day I left the service center, my coolant left the hose, car overheating, etc. I brought it to the service center for round 3. 2 days later after tow dropped it off at the service center the supervisor called stating i have a busted radiator which is not thir fault. I told her about ever detailed service that was provided that caused those issues. She stated, became defensive stating that i ( the consumer) caused those errors to my vehicle because once i drove it off that lot they're not reliable for what i couldve done. I had her speak with my mechanic and she was very unprofessional blaming everything else except the faulty installations and parts the service center malpracticed on my vehicle. It is still at that center sitting because I can't drive it. Hyundai of America was no help at all. I have all of the parts and services that came with BG lifetime warranties. The supervisor is not acknowledging the peace of mind warrantes for consumers. It's now 5/10/25, sitting at the service center for almost a month because I called Corporate, thinking they'd would help my situation including the factual documents as well as warranties. Because its their business and legal systems. No. They didnt listen to my statements, ignored my documents of services that I received from the service center. I now have to pay around $1500 for the service center to put a new radiator in my vehicle. I love/loved my vehicle it was my baby. I recommended many of my guests to Tulsa Hyundai because the mechanics were true blue collar good people. Those good mechanics are gone and the mechanics that are servicing at the center i will not recommend until they're certified trained. Thank you Tulsa Hyundai. Ive lost many job days, basically losing an amazing vehicle, my money is drained from my bank, and caused many stressful days to nights for almost a month because of the malpracticed mechanical errors from your service center. More

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Customer service was excellent. I was hoping for lower pressure sales from Genesis as it is a higher end vehicle. Felt a little more pressured into buying than I expected. Especi I was hoping for lower pressure sales from Genesis as it is a higher end vehicle. Felt a little more pressured into buying than I expected. Especially when leaving a deposit and was told it was non refundable if I changed my mind. Do like the car and overall experience was good. Would have liked a little orientation about the vehicle. Would have liked to have seen the service department. More

by bnichols1337 Verified Customer Verified Customer

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Seamless, simple, great communication, and easy. The best experience I’ve ever had at a dealership. The best experience I’ve ever had at a dealership. More

by ABBY.DAVIS52 Verified Customer Verified Customer

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They treat you well during the process. I am enjoying the vehicle other than the speakers cutting in and out while listening to music. I am enjoying the vehicle other than the speakers cutting in and out while listening to music. More

by tlbooth25 Verified Customer Verified Customer

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There was a lot of deception on the part of this dealership during this transaction. The vehicle as new had 423 miles on it when test driven. Salesman said it would need 1000 miles to be considered dealership during this transaction. The vehicle as new had 423 miles on it when test driven. Salesman said it would need 1000 miles to be considered used. Salesman did not disclose the history of the vehicle, i.e., it was a dealer trade from Texas. Vehicle did not have a window sticker, but it was furnished upon delivery which listed the original dealer. Dealership online site listed this vehicle as having and Internet bottom line price with certain incentives which I qualified for. Upon dealing with the finance department, the listed price for this vehicle was only $500 below the MSRP, not the discounted internet price. My trade was not driven and was offered $20K. Dealers own vehicle value app listed $23k. Multiple messages and emails with the Gen manager, financial manager, and salesman failed to provide an explanation of the pricing issue. Only responses were, "you signed it" and "we have answered your questions", when none of them had done. I will not be returning to this dealer for service and I intend to bring this matter to Hyundai Corporation in California!!! More

by fking10288 Verified Customer Verified Customer

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When I called for an appt, I was asked if I had a stock number for a specific vehicle, I gave them the number, salesman said they have it and would have them bring it around. It was not the same as the car number for a specific vehicle, I gave them the number, salesman said they have it and would have them bring it around. It was not the same as the card on the key ring that I saw after I returned home. If the car I requested was sold before I got there, nobody mentioned it. I just felt like they wanted to sell this vehicle with over 1600 miles on it. So far I like the car. More

by marycrawford0926 Verified Customer Verified Customer

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They are awesome to deal with Going over and beyond Whole staff is very helpful Whole staff is very helpful More

by morganmedina.5 Verified Customer Verified Customer

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