Daniel Albert

No desire to provide outstanding customer service from any staff members including the general manager. U encourage to explore the service we received and the poor experience. Unless everyone above the de any staff members including the general manager. U encourage to explore the service we received and the poor experience. Unless everyone above the dealership is also the same. More

by kjtemple Verified Customer Verified Customer

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Worst experience I have ever had at a dealership. Then won’t rerun my calls Then won’t rerun my calls More

by Gbwheatley Verified Customer Verified Customer

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The waiting station is good but the food isn’t enough and the donuts aren’t good and wnough the donuts aren’t good and wnough More

by Sophiachan2002 Verified Customer Verified Customer

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If you value communication, reliability, and quality service, avoid this dealership. My experience has been frustrating, with serious communication issues from the start. It is nearly impossible to get service, avoid this dealership. My experience has been frustrating, with serious communication issues from the start. It is nearly impossible to get in touch with anyone, and when you finally do, you’re often promised a call back that never comes. You’re left to keep calling if you want any kind of response. The service department relies heavily on texting, which is fine—except that texts are rarely returned promptly, if at all. When I did receive a response, it often came across as dismissive, especially from the service rep, Nate. Rather than addressing my concerns, he tended to place the blame on either myself or his own team’s lack of information. This lack of accountability was both unprofessional and frustrating. Regarding service quality, the work was poor, and my concerns were brushed off as “too high” expectations. For example, I requested repair of a door ding and paint chip under a “we owe” agreement, which was promised during the sale. They initially agreed, but when I picked up the car, the “repair” was a basic touch-up. When I explained that I’d expected a proper fix, they blamed me, claiming this was what was agreed upon. Eventually, they sent the car to a sublet vendor to “repair” the door in the dealership parking lot, resulting in a poorly done job. To add to the list of issues, I discovered that various vehicle maintenance alerts had been disabled, which led to multiple warning lights coming on and various issues I'm out of pocket on repairing now. I have now taken it to another dealership to be maintenanced where I will now be out $3,000 to have the vehicle fixed and driveable. My experience with this dealership has been disappointing and deceptive. I strongly advise against purchasing a vehicle here, particularly if any service work or “we owe” commitments are involved, as they seem likely to cut corners and shift blame. I also left this as a google review and the GM asked me to call him; I've left 2 messages with no call back. My review of this dealership still stands as one of the worst I've ever come across. More

by RWIDDOES Verified Customer Verified Customer

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Had vibration on my car brand new car. I test drove a calligraphy, But bought a different one because I had seven seats. I didn’t test drive that one. And when I drove it home, I noticed a I test drove a calligraphy, But bought a different one because I had seven seats. I didn’t test drive that one. And when I drove it home, I noticed a vibration. I took it back on Saturday. (That was the earliest that I could get in, Which was less than 48 hours after purchasing the vehicle) They balance the tires, but it’s still not fixed. It has been there ever since aside from one day. The technicians notice shaking, but they can’t identify a problem, but there’s obvious vibration. But now they want me to just” trade the car in” which is the most unreasonable and ridiculous thing that I’ve ever been told. I just spent almost $60,000 on a car that vibrates and they’re just gonna wash their hands of it because they got a sale? I need my transaction canceled and for them to take the car back. I have let them know numerous times I will buy a different car from them, but I’m not purchasing that car. And they’re being so unreasonable and completely unethical in the way that they are dealing with this. They’re chalking it up to me just “not liking the ride of the car” I have already filed a complaint with Hyundai corporate. And I will continue to file complaints with the Better Business Bureau in any other department that I can, as well as make signs and stand outside on public property, letting people know not to do business with you guys if this issue is not resolved! I have been Recording the last several rides with technicians, because all of the text feel a difference. We even test drove a different Santa Fe and the technician could tell the difference between my Santa Fe and that Santa Fe. I had one technician tell me that the vibration felt like a car that he has that has a salvage title that he has to replace the drive train in!! I have that recorded! This is no small issue!! I need it resolved ASAP! I have also not been giving a loaner car at all and you guys have had my car for almost 2 weeks. More

by allthelillards55 Verified Customer Verified Customer

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Our experience was world class in every respect. Kris Carter, our salesman could not have been more helpful, having located the specific car we wanted and arranging for its delivery, then guiding u Kris Carter, our salesman could not have been more helpful, having located the specific car we wanted and arranging for its delivery, then guiding us through the actual purchase. Our finance guide, Jorge, was equally easy to work with. I liken working with finance people with being sentenced to a concentration camp, but Jorge's respect for me when I said "no" to some of the extended warranty coverages made a lasting impression. Suffice it to say that I will gladly recommend Tulsa Hyundai to friends. More

by PALMERIMAGES Verified Customer Verified Customer

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The manager stated I could purchase the car at online price plus doc fee. My wife and I drove over two hours to purchase this vehicle and manager then ups the price $2,500 when he found out we were not f price plus doc fee. My wife and I drove over two hours to purchase this vehicle and manager then ups the price $2,500 when he found out we were not financing the car. Very bad experience and service from the upper management. Our salesman Kenny was more than helpful throughout this process. I would recommend upper management being upfront with future customers when asking what the price is on a vehicle instead of wasting their time. More

by Andrew Beach Verified Customer Verified Customer

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I had visited this dealership the previous year and a year later I came back to purchase a new vehicle and this young man had remembered me me and my name a year later now that Inpressed me and it was a year later I came back to purchase a new vehicle and this young man had remembered me me and my name a year later now that Inpressed me and it was a done deal for me and he made it a very easy experience More

by Briartownkid Verified Customer Verified Customer

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My wife and I purchased a vehicle from Tulsa Hyundai a few months ago. We purchased the new 3rd row Santa Fe. Upon purchasing, the finance manager added a warranty without our consent. We have called nume few months ago. We purchased the new 3rd row Santa Fe. Upon purchasing, the finance manager added a warranty without our consent. We have called numerous times to try to get a refund on this and have not been able to speak to a single manager once. They put another customers temporary tag on the vehicle when we purchased that had the wrong purchase date on it also. It was a nightmare from the start. A month or so after we purchased, we received an email that said there was a recall. We took it in to be repaired and they said it would take a week. They gave us a Kona for a loaner. We purchased a 3rd row due to having 4 kids and they give us a Kona to drive while our 50k+ vehicle is getting repaired. It has now turned into a 6-8 week process. The vehicle we purchased only has 2k miles on it and now we are stuck with a Kona to drive while our vehicle sits in the shop. My advice would be #1 do not purchase a Santa Fe, they are trash and you won’t even get to drive it. #2 everyone who purchases from here should pay very close attention when they are in finance. The finance managers are extremely tricky and will try every trick in the book to push something on you that you didn’t want. My advice would be to get financing elsewhere and bring them a check if you should insist on purchasing a vehicle from this disgrace of a dealership. More

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Knowledgeable sales staff. Great selection of vehicles. Service advisor Dave Brock very helpful and informative. Dealership is comfortable and clean. Great selection of vehicles. Service advisor Dave Brock very helpful and informative. Dealership is comfortable and clean. More

by tagolfprincess Verified Customer Verified Customer

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