Dana Clendenen

There seems to be a communication issue between the service center & the parts department. I made the initial appointment for recall work 2+ weeks out, but the work couldn't be completed due to no part service center & the parts department. I made the initial appointment for recall work 2+ weeks out, but the work couldn't be completed due to no parts. I waited a couple weeks to hear from someone that the parts were in, but no one called. So I called to find out where things stood. After a few back & forth I found out the parts had come in the next day... no one called me... & there hadn't been communication between the 2 departments. Christian was excellent about keeping me up to date on progress. The overall work was good. More

by KATTALES Verified Customer Verified Customer

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Very helpful! I like these guys and gals very very very, very, very very much I like these guys and gals very very very, very, very very much More

by NONE Verified Customer Verified Customer

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Excellent customer service. Uber service were excellent friendly desk expert on service clean inside car Uber service were excellent friendly desk expert on service clean inside car More

by Deukho Verified Customer Verified Customer

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Terrible service, no one knows how to let you know anything that’s going on with your car. Never answer the phone, goes straight to voicemail. Advisors are rude and Dana is absolutely no help. anything that’s going on with your car. Never answer the phone, goes straight to voicemail. Advisors are rude and Dana is absolutely no help. More

by Nic Verified Customer Verified Customer

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If I could give them 0 stars I would. I have owned 4 Hyundais and this has been by far the worst experience that I have ever had. I had a 9am appt for an oil change and detail and told th I have owned 4 Hyundais and this has been by far the worst experience that I have ever had. I had a 9am appt for an oil change and detail and told them I needed my car back by 3. I started calling them at 3 after I had not heard anything back. They did not start my oil change until 4, the only reason I know that is because I got a text saying that everything was fine with my vehicle. At 430 I called again and just stayed on hold. At 5 I finally just caught a Uber down and they had just started my detail. Unacceptable. I have reached out to the Service and General Manager several times with no returned calls. I have called Corporate 7 times, the first time I reached someone they said that I worked hear from the dealership. That was weeks ago, still nothing. I hate I ever bought a vehicle from them. More

by akgirl915 Verified Customer Verified Customer

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I’ve brought my car in at least they will not fix the problem why? problem why? More

by Jakoz1231 Verified Customer Verified Customer

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Great customer service every time. Services provided done quickly and correctly. Staff is very professional Services provided done quickly and correctly. Staff is very professional More

by AngryGoose Verified Customer Verified Customer

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Communication from this dealership is non existent and getting someone to help with a status update is next impossible, just get put on hold or told that the service provider will reach out, which they do getting someone to help with a status update is next impossible, just get put on hold or told that the service provider will reach out, which they do not. They also don't really tell you what they are doing to your vehicle until it's already been done. They've had my vehicle for 2 weeks now with no update from them. More

by ejmiller11789 Verified Customer Verified Customer

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Impossible to reach. They don’t return messages and give updates. I appreciate the loaner for the extended service stay but I think my vehicle just sat there and unless I They don’t return messages and give updates. I appreciate the loaner for the extended service stay but I think my vehicle just sat there and unless I drove to the dealer, there was no way to be heard, seen or get updated. More

by 5FEIGNERS Verified Customer Verified Customer

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I don't think I've had a worse experience with a professional business than what I have experienced with Hyundai of Anchorage. I brought my car in on an insurance claim on June 2 for the sole purpos professional business than what I have experienced with Hyundai of Anchorage. I brought my car in on an insurance claim on June 2 for the sole purpose of getting an estimate on the engine damage caused by the theft. There was NO communication from the team there about what was needing to be done or the status whatsoever. After three weeks of no contact, I began calling to determine what the status was and was continually asking questions to the people on the phones reached by the service department phone number listed. Every single time I called, it was like I was opening a brand-new account; they had no idea who I was, which car was mine, what was needing to be done, or any status whatsoever, even after recording my personal information on the previous call and taking notes from information I provided to them. This happened four times specifically, and this wasn't even the worst part. The call team always recommended I call my service advisor, Dana, since she had better answers. This was recommended to me seven times, and each time I asked to be specifically transferred to my service advisor, they said not to worry that they would have her call me back shortly. I WAS NEVER CALLED BACK, ever. They even said sometimes, and I quote, "I will personally tell her to reach out to you by then end of today, and I will let her manager know to reach back out to you", or one time, "I can see her, and she is busy with a client, she will call you back". Well, those were actually complete lies because the call center (which is listed as a 907 number), is not in Alaska, and while the call center told me they could PHYSICALLY SEE my service advisor dealing with a customer, my service advisor was actually on vacation and had been for the past two weeks. Later, during the TENTH week of this fiasco with still no one reaching out to me, I ended up having to go to the shop if I wanted even the simplest question answered. Even the direct phone, which was on my service advisor's desk, would never be picked up. My service advisor, Dana, was actually helpful whenever I went to talk to her, and understandably, she was very busy with all the cars in the shop, so my qualms are not with her, just the COMPLETE lack of response and follow-through from the call center staff, and the neglect and dismissal from anyone that was reachable by phone at Hyundai. I hope to never have to deal with this establishment again. More

by WAndrew Verified Customer Verified Customer

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