Dan Hasselberger | Page 5

So I want to go back and say that Koons called me right away to understand my concerns and that was great! I will be continuing my service with Koons!! away to understand my concerns and that was great! I will be continuing my service with Koons!! More

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I have brought my car here at the Koons in Whitemarsh and at 1 st had great service. The past year have had the absolute worst service. I talked to them since I have had to bring my car back 3 times for the at 1 st had great service. The past year have had the absolute worst service. I talked to them since I have had to bring my car back 3 times for the same thing and they can’t seem to give me a good or correct answer. I bought the tire protection plan that I had to make them aware of since they have continued to try to charge me 49.99 every time to fix a tire they never even checked any warranty’s and if you don’t question they would try to charge you. Totally unacceptable in my eyes that should be the 1 st thing you do for your customer before saying anything is wrong with it! Just customer service 101!!! So back for a 2 Nd time in 1 week about the same thing I have had it here for 3 times in 3 months tire sensor saying low air. Every time I bring it in they say the sensor is wrong and adjusted something and plug a tire the last time that had a nail in it and tried to charge 49.99 until I said I had tire protection. Today I was told that the reason things have been not do good here lately since I made a complaint was because since they have such good reviews people are bringing there cars here to the Whitemarsh koons because they have the better reviews and now their workers are spread thin! I told them I brought my car from them that maybe they should consider that!! It has been an awful experience and they truly don’t care. I took 2 vacation days from work because last time they could not get to my car even knit dropped off the night before and it took 2 days to just find out the problem and they could not give me a lender for me to get to work! Once 1 complained the manager said they could give me a lender and he didn’t understand why they didn’t explain that to me . I guess they didn’t explain it just like they don’t check your warranty’s. So maybe your car buying experience was good but service is a whole other ballgame!! More

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It was great. Our salesman was very informative. I would recommend koons Chevy to my friends because our salesman made the whole experience great everything from our choice of vehicles to our payment I would recommend koons Chevy to my friends because our salesman made the whole experience great everything from our choice of vehicles to our payment request. Before we knew it it was time to go to finance and sign the papers. Also I dont remember the name of the gentleman who did our paperwork but he also did a great job explaining our paperwork as we signed. More

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Preston was a great guy, no pressure just the honest facts Preston gives the dealership an air of PATIENCE. HE DID NOT PRESSURE the sale, he was upfront. Even when i go back in for service he stops and holds c Preston gives the dealership an air of PATIENCE. HE DID NOT PRESSURE the sale, he was upfront. Even when i go back in for service he stops and holds conversation. The dealership itself in my opinion is good but Preston makes it that much better More

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Lack Integrity- bad experience, take your vehicle elswhere I had my older Chevy serviced at Koons and I was told after paying the fee for its repair, that the car could not shift gears and was "not drive-able" I had my older Chevy serviced at Koons and I was told after paying the fee for its repair, that the car could not shift gears and was "not drive-able". Then I was asked if I wanted to sell the car to them. I had the car towed to another facility. More

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Great Experience I purchased a Suv at Koons.Our salesperson(Lamont Anderson) was great and had a fantistic personality. The Service Department was pleasant to work wit I purchased a Suv at Koons.Our salesperson(Lamont Anderson) was great and had a fantistic personality. The Service Department was pleasant to work with. Thank- you Katie and Dan for taking care of the minor repairs. Enjoyable experience More

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I worked with Steve twice. The first time I gave him the benefit of the doubt because I was assigned to him when I walked in. The second time that I met with him, after making an appointment, I was in the benefit of the doubt because I was assigned to him when I walked in. The second time that I met with him, after making an appointment, I was in the dealership for less than 15 minutes. He promised me something fantastic when I came back the second time. He failed to provide the something fantastic and he failed to take note of what we discussed when we had initially met. I left with a 30 minute trip out of my way to see nothing. He tried to sell me the exact opposite of what we had discussed. Dan Hassleberger was fantastic. I visited the service department to get my remote keyless entry programmed and he did it promptly. He was polite and personable and was sure to make sure that I felt comfortable. I will definitely revisit the service department at Koons. More

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