Dan Doble

Service Manager is unprofessional. He sent the only Shuttle driver to get lunch for staff (a load of hamburgers) while I waited 1 and 1/4 hours for a ride from my home back to the deal He sent the only Shuttle driver to get lunch for staff (a load of hamburgers) while I waited 1 and 1/4 hours for a ride from my home back to the dealership to pick up my Kona. When I asked him why he did that, he said only "a lack of communication." If he wants to supply lunch to staff, then he should go pick it up himself instead of using the only shuttle available while a Customer waits. Devin Timm had said I'd be picked up in 20 minutes. He also said issue was "poor communication." Neither said, "I'm so sorry! Let us make it up to you!" There was more of a defensiveness and reluctant remorse. Furthermore, the Service Department had my Kona a full day and failed to fix it due to an error with diagnosing the problem. I've now had the Kona at this dealership 3 times with same issue, not fixed. A 2021 with less than 10,0o0 miles, and they can't repair it properly. Ridiculous! No loaner vehicles available. Why not? I have never experienced such poor Customer Service at any other dealership in the last 20 years. More

by MARYBCARES Verified Customer Verified Customer

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Awful dealership- rude to customers, and they don’t try to help. Don’t go! to help. Don’t go! More

by Screenname Verified Customer Verified Customer

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Poor service. Poor explanation felt I got taken. Had car for over a week. Brand new car. Not covered warranty? Poor explanation felt I got taken. Had car for over a week. Brand new car. Not covered warranty? More

by BRENDHANMCCLUSKY Verified Customer Verified Customer

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Courteous, professional, timely, and clean. Had awareness of my time and provided updates for my service Had awareness of my time and provided updates for my service More

by PamelaO Verified Customer Verified Customer

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My transaction was pleasant and expedient. They answered all my questions and had great knowledge about the vehicle I purchased. They answered all my questions and had great knowledge about the vehicle I purchased. More

by AWALDRON Verified Customer Verified Customer

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It toom 2 months to get my car back. They lost my car. Killed my battery and made me purchase a new one. No communication. Devin the service guy is absolutely useless. Service manag They lost my car. Killed my battery and made me purchase a new one. No communication. Devin the service guy is absolutely useless. Service manager doesn't supervise his employees. Rob the manager never met with me and never followed up. No compensation for perfect storm of xxxx Ups. More

by KELMDF Verified Customer Verified Customer

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Great service. I got my car done earlier than expected. It was nice. I could keep my car there and pick it up the next day. I got my car done earlier than expected. It was nice. I could keep my car there and pick it up the next day. More

by CPLLMS Verified Customer Verified Customer

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Very professional. Completed work quicker than expected! I love the facility!! Thank you for great service! Completed work quicker than expected! I love the facility!! Thank you for great service! More

by MGELHAAR Verified Customer Verified Customer

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The 2024 Sonata was the sixth Hyundai that I bought from Boucher. 5 from Alex!! Great Boucher. 5 from Alex!! Great More

by philj0 Verified Customer Verified Customer

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I Always get treated with respect. Everyone that works there is very pleasant and willing to help you with whatever you need. Everyone that works there is very pleasant and willing to help you with whatever you need. More

by EAGLEBRAE Verified Customer Verified Customer

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