Dan Booth

I have been a customer of this Lexus dealer for perhaps 12 years. I only have servicing needs by this dealer and I am pleased to report over all those years the whole of the service department still remain 12 years. I only have servicing needs by this dealer and I am pleased to report over all those years the whole of the service department still remains second to none. After three Lexus sedans, ES 330 and 350, I am very reluctant to leave the Lexus product line simply because the service that good. More

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Called Jeff in the am with a brake-suspension issue in the left front. Jeff, like a medic diagnosing a patient to treat, believed he knew what the problem was. Jeff looked at the days schedule and found a the left front. Jeff, like a medic diagnosing a patient to treat, believed he knew what the problem was. Jeff looked at the days schedule and found an open slot that afternoon and asked if I could get there at that time. Upon arrival, I was greeted personally by Jeff and he immediately got me checked in and on to a mechanic. The mechanic located the issue and it was exactly what Jeff surmised. The mechanic (who was also great) made a video of the discovery and solution, which was sent to me on my phone for perusal. Time in to time out was less than 90 minutes! Terry, Tom, Dan, Michael and Jesse all took the time to chat and discuss items of mutual concern and interest. The people at this dealership as well as the vehicles are the reason I am a long time client! More

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My experience with Cassie and Lexus of Cleveland was nothing short of amazing and professional. They did all the right things for me and my 2003 SC430. I need to mention my interaction with Dan the serv nothing short of amazing and professional. They did all the right things for me and my 2003 SC430. I need to mention my interaction with Dan the service manager. I arrived as an unhappy customer from another company and Dan stayed very coll and calm even though he could tell I was very upset over the problem I was having and asking their service dept. to rectify, which they did. Very thankful for what they do and how they do it. More

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They put spark plugs in for me; 30k miles later the one plug goes bad; should have lasted at least 60k on iridium tipped sparkplugs.. took 2 days to change 1 plug..all the time no one could tell me what wa plug goes bad; should have lasted at least 60k on iridium tipped sparkplugs.. took 2 days to change 1 plug..all the time no one could tell me what was going on? . at very least, should not have charged for the plug. But at least now i have a $1000.00 spark plug in! thank goodness! More

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We have purchased four cars from Metro/Lexus of Cleveland dealership; this experience was the best. Christian was a true professional in every aspect of the purchasing process. He is a terrific ambassador dealership; this experience was the best. Christian was a true professional in every aspect of the purchasing process. He is a terrific ambassador for Lexus and the Ganley family of automotive dealerships. More

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Great experience every time, wonderful staff and top notch service. I Highly recommend this dealership to friends and family. notch service. I Highly recommend this dealership to friends and family. More

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Fast and friendly service vehicle was diagnosed correctly and runs great reasonable prices, Vehicle was clean upon pick up and runs great reasonable prices, Vehicle was clean upon pick up More

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