Cassie Thadeus
Cassie Thadeus at Lexus of Cleveland

Cassie Thadeus

Service Consultant

Lexus of Cleveland

13600 Brookpark Rd
Cleveland, OH 44135

5.0
7 Reviews
5.0

7 Reviews

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7 Reviews of Cassie Thadeus

September 16, 2026

Dealership Rating
Employee Rating

Mrs. Ramey provided excellent customer service. She was very professional and knowledgeable concerning the vehicle I purchased. Mrs. Ramey followed up with me when she got in the car I was interested in. More

by vancekinney415
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terry Ramey, Tysean Yorke

Sep 17, 2026

Lexus of Cleveland responded

Hello, thank you for such kind words! We are so glad to hear that Mrs. Ramey provided excellent and professional service during your car purchase. It's our goal to make sure all of our customers have an A1 experience. Thank you for choosing us and we wish you all the best. God bless and grace to you!

September 09, 2026

Dealership Rating
Employee Rating

Ryan was a pleasure to work with. He was responsive, professional and personable. He was helpful identifying the exact features and options we were looking for. In our car. We hi More

by Bob W
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Adam Poulos, Ryan Yee

Sep 10, 2026

Lexus of Cleveland responded

Hi Bob, thank you for the kind words, we are so glad to hear that you had a positive experience with Ryan. It's always our goal to provide excellent service and help our customers find their perfect car. We appreciate the recommendation and look forward to working with you again in the future!

September 06, 2026

Dealership Rating
Employee Rating

Candice and the whole service staff are the best. Beat place to buy and service! More

by DawsonBuck
Recommend Dealer
Yes

Other Employees Tagged: Abed Darwish, Candice Thomas , Cordis Bunch

Sep 07, 2026

Lexus of Cleveland responded

Hello, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

August 16, 2026

Dealership Rating
Employee Rating

Friendly, accommodating, and thorough. Professional work is always done on time and correct. Will continue to use them for our 2011 GX and our 2025 LX. More

by davedquester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cordis Bunch

Aug 22, 2026

Lexus of Cleveland responded

Hello, thank you for your kind words! We are delighted to hear that you have been satisfied with our friendly service, accommodation, and thorough work. It's an honor to have your continued trust in us for both of your vehicles. Thank you for choosing us and we look forward to serving you in the future!

July 21, 2026

Dealership Rating
Employee Rating

My experience with Cassie and Lexus of Cleveland was nothing short of amazing and professional. They did all the right things for me and my 2003 SC430. I need to mention my interaction with Dan the serv More

by joe3282
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Booth , Dan - service manager

Jul 23, 2026

Lexus of Cleveland responded

Hi, thank you for sharing your experience with us! We strive to provide amazing and professional service to all our customers like you. We are glad to hear that Dan, our service manager, was able to handle your concerns and help rectify the problem with your SC430. We truly appreciate your trust in us and thank you for choosing Lexus of Cleveland.

May 28, 2026

Dealership Rating
Employee Rating

Service was well above expectation. Gave me immediate service when I call for service. Jayraj Sheth More

by jsheth1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Bellitto, Jeff Miller

May 30, 2026

Lexus of Cleveland responded

Hi, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!

December 29, 2025

Dealership Rating
Employee Rating

Everyone at Lexus especially Maria went above and beyond all my expectations. I got everything I wanted in my Lexus plus! I had a few questions after driving her and went back and got all the help I neede More

by cinmartrem
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maria Morales, Tysean Yorke , Don’t remember our finance guy but he was also super!

Dec 30, 2025

Lexus of Cleveland responded

We're grateful for your feedback! It's wonderful to hear that Maria and the team exceeded your expectations. We wish you safe travels in your new Lexus! -Lexus of Cleveland

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