Crystal Thompson

We have bought 2 cars from this dealership and both times is was a pleasant experience. is was a pleasant experience. More

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The entire staff at Toyota of Cleveland was knowledgeable, efficient, and kind. Fidel was patient, thorough in his understanding of what i was looking for in a vehicle, and easy to communicate knowledgeable, efficient, and kind. Fidel was patient, thorough in his understanding of what i was looking for in a vehicle, and easy to communicate with. He went above and beyond the call to ensure I was able to purchase a vehicle within my budget, while also giving me more than I had hoped. He followed up throughout the process, and has been willing to answer any questions even after I completed my purchase. Shane the manager was helpful when explaining the process to me and following up on what Fidel had explained, as they worked together quickly and efficiently to process a vehicle for me. Crystal in finance was clear and concise when explaining my options. She took the time to discuss all of my options and did not push or try to persuade. She gave me all of my options, answered my questions and ensured i got a great rate and left with my new vehicle within my budget. As a first time car buyer, i cannot say enough great things about all three of these staff members or the dealership itself. They truly made the entire car buying process seamless and as stress free as possible from start to finish. More

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Excellent customer service from Noah and the finance team A++ dealership offered to show all makes and models in my price range. Purchased same day. A++ dealership offered to show all makes and models in my price range. Purchased same day. More

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Everyone was nice and easy to deal with. Knowledgeable about vehicle of interest and worked with me on getting payments in my range Knowledgeable about vehicle of interest and worked with me on getting payments in my range More

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Wonderful experience! Tyler Gibson and Crystal Thompson were awesome to work with. Love the vehicle. Tyler Gibson and Crystal Thompson were awesome to work with. Love the vehicle. More

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Tyler & Crystal were amazing! They were kind, helpful, and professional. They worked hard to make it possible for us to get a new car. They even stayed late and helped us with the They were kind, helpful, and professional. They worked hard to make it possible for us to get a new car. They even stayed late and helped us with the electronics. More

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By far the best from top to bottom of the 4-5 Toyota dealerships I visited in my look for a car., dealerships I visited in my look for a car., More

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Kenny Jones very nice very professional sales person. And the lady Crystal Thompson that took care of our extended warrenty very nice and very sweet person didn’t try to sell us what we weren’t looking fo And the lady Crystal Thompson that took care of our extended warrenty very nice and very sweet person didn’t try to sell us what we weren’t looking for.Both people are a plus to the dealership. John&Judy Denton. More

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We had a very good experience buying our car with Alfred. He helped us find solutions for the challenges we had and made it possible for us to get not only the car we needed, but one we actually love! He helped us find solutions for the challenges we had and made it possible for us to get not only the car we needed, but one we actually love! More

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Great experience. Top notch sales person. Treated me with respect and listened to and answered all my questions. Top notch sales person. Treated me with respect and listened to and answered all my questions. More

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