Crystal Thompson

There amazing people, and they helped me out a ton with it being my first time getting a new vehicle. it being my first time getting a new vehicle. More

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We purchased a 2024 Tundra. And had a wounded experience. We arrived late in the evening and the dealer had actually closed while continuing are purchase, We were apologetic for And had a wounded experience. We arrived late in the evening and the dealer had actually closed while continuing are purchase, We were apologetic for coming in so late, Not one time did anyone hesitate to help or even act like they were upset to stay. More

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My husband and I were greeted by Fidel when we arrived to look for a Toyota Highlander. We knew what we wanted and couldn’t believe when we drove up and there was a 2025 white hybrid Highlander. Fidel Was v look for a Toyota Highlander. We knew what we wanted and couldn’t believe when we drove up and there was a 2025 white hybrid Highlander. Fidel Was very knowledgeable and was also very patient with all of our questions and was not at all pushy. He worked with us to try to get a price we could feel comfortable with and was always very patient throughout the process which can also become a Very long drawn out process. We also appreciated that Fidel stayed until we were finalized with the finance process and helped us familiarize ourselves with all the bells and whistles in our new car. We would definitely recommend Fidel - his customer service was top notch and he was a pleasure to work with. We also want to give a shout out to Stockton who worked with us on a price we could live with and was respectful of what we wanted to pay and get for our trade-in. We also worked with Crystal who helped us through the finance portion of car buying and answered all of our questions regarding warranties, service etc. it was a long day and all three were still courteous and customer service top notch. We recommend Cleveland Toyota highly if you value professional and excellent customer service. More

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Salesman Kenny Jones was a pleasure to work with and finance manager Crystal Thompson was kind, efficient. finance manager Crystal Thompson was kind, efficient. More

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The entire team is exceptional from beginning to end. My family has purchased several cars from the TOC. This will not be our last. A special thanks to Matt, Joey, Crystal and Stockton. The service is th My family has purchased several cars from the TOC. This will not be our last. A special thanks to Matt, Joey, Crystal and Stockton. The service is the best, highly recommend. More

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We have bought 2 cars from this dealership and both times is was a pleasant experience. is was a pleasant experience. More

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The entire staff at Toyota of Cleveland was knowledgeable, efficient, and kind. Fidel was patient, thorough in his understanding of what i was looking for in a vehicle, and easy to communicate knowledgeable, efficient, and kind. Fidel was patient, thorough in his understanding of what i was looking for in a vehicle, and easy to communicate with. He went above and beyond the call to ensure I was able to purchase a vehicle within my budget, while also giving me more than I had hoped. He followed up throughout the process, and has been willing to answer any questions even after I completed my purchase. Shane the manager was helpful when explaining the process to me and following up on what Fidel had explained, as they worked together quickly and efficiently to process a vehicle for me. Crystal in finance was clear and concise when explaining my options. She took the time to discuss all of my options and did not push or try to persuade. She gave me all of my options, answered my questions and ensured i got a great rate and left with my new vehicle within my budget. As a first time car buyer, i cannot say enough great things about all three of these staff members or the dealership itself. They truly made the entire car buying process seamless and as stress free as possible from start to finish. More

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Excellent customer service from Noah and the finance team A++ dealership offered to show all makes and models in my price range. Purchased same day. A++ dealership offered to show all makes and models in my price range. Purchased same day. More

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Everyone was nice and easy to deal with. Knowledgeable about vehicle of interest and worked with me on getting payments in my range Knowledgeable about vehicle of interest and worked with me on getting payments in my range More

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Wonderful experience! Tyler Gibson and Crystal Thompson were awesome to work with. Love the vehicle. Tyler Gibson and Crystal Thompson were awesome to work with. Love the vehicle. More

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