Craig Rotter | Page 17

Service Department and personnel overall were very prompt, courteous and very attentive to our needs. Car was ready in about an hour which is what they advised. Very pleased. prompt, courteous and very attentive to our needs. Car was ready in about an hour which is what they advised. Very pleased. More

Report | Print

Both the sales and service department have been fantastic. I recently took my vehicle in for some warranty work and Craig Rotter was nothing but helpful! I would definitely recommend both to fami fantastic. I recently took my vehicle in for some warranty work and Craig Rotter was nothing but helpful! I would definitely recommend both to family and friends. More

Report | Print

This is my 6th car leased at Wantagh Mazda. At this small, personable dealership, there is never pressure, nor games. I call Phil Puleo, tell him the car I want and what i want to spend. That’s it. Ca small, personable dealership, there is never pressure, nor games. I call Phil Puleo, tell him the car I want and what i want to spend. That’s it. Can you find it cheaper? Maybe, if you call 50 dealers. But you won’t get the attention. Joey B,, one of Phil’s associates finished my paperwork, answered all my questions, showing me all the gadgets, The service department is thorough and honest. More than once, they have told me ‘you don’t need that.’ Who does that? Even when there is an issue, Phil makes sure you leave satisfied. I wouldn’t think of going anywhere else. More

Report | Print

Craig Rotter was extremely helpful today in resolving the two issues on my 2019 CX-5. One was a low battery in the ignition key, which he quickly replaced at the intake counter. The other was a lost connecti two issues on my 2019 CX-5. One was a low battery in the ignition key, which he quickly replaced at the intake counter. The other was a lost connection to the navigation system. Craig effectively used his experience with that issue, and fixed the connection, with ease, while the car was parked outside. The whole process took a few minutes without the car being moved into the shop. Craig truly demonstrated what it means to be customer service oriented. And I thank him for that and compliment him on his pleasant and meaningful inter-personal relationship. More

Report | Print

The engine light on our 2015 Mazda3 came on, so we called to get an appointment—and the soonest was 10 days away! While that was bad, the person on the phone suggested tightening the gas cap, as a loose cap to get an appointment—and the soonest was 10 days away! While that was bad, the person on the phone suggested tightening the gas cap, as a loose cap could often trigger the engine light. We made the appointment, but also tightened the cap—and three days later, the engine light went back out. We kept the appointment anyway, because you never know.... I explained the situation to Craig, he warned me that the diagnostic would cost $160+, but I felt that we were better safe that sorry, said to do it anyway and sat down to wait. 20 minutes later, he came to tell me the diagnostic had come up fine—no problems with the car—and given that it was the cap "causing an air leak on the evac system" until it was tightened, he didn't charge me at all. While I'm dropping a star because 10 days is a very long wait for an appointment, it was otherwise a 5-star experience and I'm grateful. More

Report | Print

The service department did a great job of diagnosing and fixing a noise in my car. They set me up with a loaner car to ensure that the process was convenient for me. fixing a noise in my car. They set me up with a loaner car to ensure that the process was convenient for me. More

Report | Print

High Marks for the Wantagh Mazda Service Dept. & specifically for Craig Rotter & Zeeshan Karim. Both Craig & Zeeshan handled my service issue professionally & quickly. What a pleasure dealing with specifically for Craig Rotter & Zeeshan Karim. Both Craig & Zeeshan handled my service issue professionally & quickly. What a pleasure dealing with both of them. Highly recommend this Dealership for Sales & Service. Dealership is well run. More

Report | Print

Craig Rotter is one of several Wantagh Mazda employees I have worked with since purchasing my Mazda in Sept 2020. Outstanding service, always courteous and helpful! He even found the AirPod I lost when I have worked with since purchasing my Mazda in Sept 2020. Outstanding service, always courteous and helpful! He even found the AirPod I lost when I stopped in for my last visit. thank you!! More

Report | Print

Absolutely the best service department I've ever done business with and I've owned cars since 1974. Craig Rotter has always been a very knowledgeable and professional person to deal with. business with and I've owned cars since 1974. Craig Rotter has always been a very knowledgeable and professional person to deal with. More

Report | Print

I didn’t get my car here but that didn’t matter Craig Rotter was so accommodating and fixed the problem! Great Service and experience! Rotter was so accommodating and fixed the problem! Great Service and experience! More

Report | Print