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Craig Knabe
Craig Knabe at Heiser Ford Lincoln

Craig Knabe

Service Advisor

Heiser Ford Lincoln

1700 W Silver Spring Dr
Glendale, WI 53209

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4.4
14 Reviews

I've been a car, truck, motorcycle and boat enthusiast for as long as I can remember. I have a love for almost all animals (not a fan of spiders - don't laugh) and have a house full of dogs, fish and snakes. My wife and I workout religiously and also like to collect tattoo work. We both have extensive completed pieces and works in progress as well. We also volunteer our time to an organization that advocates for abused kids and their families. Although emotional draining at times, the differences we make in those families lives makes it all worth while.

Dealership Experience

9 mos

Industry Experience

11 yrs, 5 mos

4.4

14 Reviews

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14 Reviews of Craig Knabe

December 22, 2025

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Employee Rating

The service I received at the dealership was professional, very responsive, and the price was right. More

by RICKY777BOND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Quick, Tony Perkins, Ellianna Haliga, Gary Smith, Philip Stam, Bryce Harlow

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Dec 22, 2025

Heiser Ford Lincoln responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Ford Lincoln to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Angela Resa Service Manager (414) 247-8850 angela.resa@heiser.com

December 15, 2025

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Employee Rating

I was greeted by a friendly man and I was there less than an hour! I was very happy. More

by jmatdadeshouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 15, 2025

Heiser Ford Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Ford Lincoln. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Angela Resa Service Manager (414) 247-8850 angela.resa@heiser.com

December 06, 2025

Dealership Rating
Employee Rating

Always polite and helpful. They listen to my requests and are fair in expectations. Craig and anyone else I encountered was polite and helpful. They listen to my requests and p More

by ferrari_robin
Recommend Dealer
Yes

Other Employees Tagged: Craig Knabe

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Dec 07, 2025

Heiser Ford Lincoln responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Ford Lincoln. Today’s your Day Angela Resa Service Manager (414) 247-8850 angela.resa@heiser.com

December 03, 2025

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Employee Rating

Work was done as expected. Craig was professional and kept me informed on progress. I did find that for some reason the backup camera doesn’t work. More

by hscenergy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 04, 2025

Heiser Ford Lincoln responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Ford Lincoln! Today’s your Day Angela Resa Service Manager (414) 247-8850 angela.resa@heiser.com

November 06, 2025

Dealership Rating
Employee Rating

Everything went well had a recall on my car they came picked it up fixed it and dropped it off i can't complain. Customer service was up to part. Friendly and kept me up to date. Strongly recommend you g More

by Caseydorsey3636
Recommend Dealer
Yes

Other Employees Tagged: Craig Knabe

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November 06, 2025

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Employee Rating

My experience with the other Lincoln dealership wasn't even fair. Hieser is top notch! The communication and service was 10+ More

by pattiagnello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Quick, Tony Perkins, Chad Formico, Ellianna Haliga, Gary Smith, Philip Stam, Bryce Harlow , Keli Gastrow

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November 03, 2025

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Employee Rating

I called several times to see when the work would be done. Calls were not returned causing me to cancel appointments the following day More

by P.S.GEIGER
Recommend Dealer
Yes

Other Employees Tagged: Craig Knabe

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Nov 03, 2025

Heiser Ford Lincoln responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Today’s your Day David Lopez Service Manager (414) 247-8850 david.lopez@heiser.com

October 17, 2025

Dealership Rating
Employee Rating

They was very nice good vibes informational and on time clean I would recommend them More

by Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Quick, Tony Perkins, Ellianna Haliga, Gary Smith, Philip Stam, Bryce Harlow

Report | Print
Oct 18, 2025

Heiser Ford Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Ford Lincoln. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day David Lopez Service Manager (414) 247-8850 david.lopez@heiser.com

October 02, 2025

Dealership Rating
Employee Rating

I had some issues but the problem was corrected your technician didn't secure the oil plug on my vehicle. More

by Benta
Recommend Dealer
Yes

Other Employees Tagged: Craig Knabe

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Oct 02, 2025

Heiser Ford Lincoln responded

Thank you for your review. While we're glad to hear that our team was able to rectify the issue, we do apologize for any inconvenience we may have caused. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day David Lopez Service Manager (414) 247-8850 david.lopez@heiser.com

September 23, 2025

Dealership Rating
Employee Rating

We told them what needed to be done-they insisted an inspection needed to be done regardless. No communication the first day except to say they were looking into why there were no updates. 2nd day st More

by dlprunus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 26, 2025

Heiser Ford Lincoln responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. David Lopez Service Manager (414) 247-8850 david.lopez@heiser.com

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