Craig Knabe
Craig Knabe at Gordie Boucher Ford of Menomonee Falls
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Craig Knabe

Service Advisor

Gordie Boucher Ford of Menomonee Falls

N88 W14300 Main St
Menomonee Falls, WI 53051

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4.4
9 Reviews

I've been a car, truck, motorcycle and boat enthusiast for as long as I can remember. I have a love for almost all animals (not a fan of spiders - don't laugh) and have a house full of dogs, fish and snakes. My wife and I workout religiously and also like to collect tattoo work We both have extensive completed pieces and works in progress as well. We also volunteer our time to an organization that advocates for abused kids and their families. Although emotional draining at times, the differences we make in those families lives makes it all worth while.

Dealership Experience

4 mos

Industry Experience

9 yrs, 3 mos

Languages Spoken

English English

4.4

9 Reviews

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9 Reviews of Craig Knabe

October 03, 2024

Dealership Rating
Employee Rating

Very prompt he got me in last minute for service and completed in time very pleasant transaction More

by DLAUGHLIN0
Service Price Transparency
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Recommend Dealer
Yes
Oct 04, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your thoughts on working with Craig and our team. We're glad to hear we delivered such a great experience! Alex Hienz Service Manager 262-225-9010

September 11, 2024

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Great low pressure service with the recent purchase of a 2024 Ford, Granger Mr. Schuster, and all the other at the dealership that I worked with were very cour and polite and helpful: More

by BillP
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Sep 11, 2024

Gordie Boucher Ford of Menomonee Falls responded

Bill, Thank you so much for your kind words for Jeffrey, and for taking the time to leave us this wonderful feedback! Jeff Samp General Sales Manager 262-225-9010

September 11, 2024

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Professional, outgoing, Reliable! That's what I got from Mr. Craig responsible. The dealer very attentive employees. More

by Jose
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Milan Fridl, Errick Clay

Sep 12, 2024

Gordie Boucher Ford of Menomonee Falls responded

Jose, It's great to hear that Craig was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls! Alex Hienz Service Manager 262-225-9010

September 06, 2024

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Excellent customer service all the way around from first call to tech showing up! The mobile service is awesome !! Thank you!! More

by JJSNEED2
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Katie Kerby

Sep 09, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for our service department! Katie and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Alex Hienz Service Manager 262-225-9010

September 05, 2024

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Excellent communication, diagnostics and service. Craig is the best! Will move all of my service work to Boucher in Menomonee Falls. More

by RTB
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 05, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your review! We are so glad that Craig had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Menomonee Falls to be a positive one. We look forward to serving you in the future! Alex Hienz Service Manager 262-225-9010

August 22, 2024

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Employee Rating

We have always had a good experience with our salesman Joe but honestly the service department has been so horrid I really can’t say we will ever buy from this dealership again More

by Dall467834
Service Price Transparency
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Recommend Dealer
No

August 21, 2024

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Performance and service was great, the only complain is the time as i told only take one day when actually took 3 days More

by Pondfun
Service Price Transparency
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Recommend Dealer
Yes
Aug 21, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Hienz Service Manager 262-225-9010

August 11, 2024

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Employee Rating

We have always had excellent service. Would highly recommend Gordie Boucher to friends and family. More

by lisadankert
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 12, 2024

Gordie Boucher Ford of Menomonee Falls responded

Lisa, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford of Menomonee Falls, we look forward to having you as a valued customer for many years to come! Alex Hienz Service Manager 262-225-9010

August 01, 2024

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Employee Rating

I had a 7:00 AM appointment. Craig checked me in promptly, told me what to expect as far as completion of the recall. Bob was waiting with the shuttle. I work approximately More

by hjalmer320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2024

Gordie Boucher Ford of Menomonee Falls responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Hienz Service Manager 262-225-9010

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