Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas | Page 40

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
568 Reviews
4.9

568 Reviews

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568 Reviews of Craig Douglas

April 26, 2022

Dealership Rating
Employee Rating

Definitely got noticed the moon when I walked in on the lot. Jennifer came right up to me and made sure I was assisted with everything I needed. I admit that I was not used to that in 2022! I’ve been acros More

by Danmccollums
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Fincham

Apr 27, 2022

Ken Ganley Ford Norton responded

Dan, Thank you! Jennifer and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

May 03, 2022

Danmccollums responded

.

May 03, 2022

Danmccollums responded

Was very pleased and delighted today at the level of professionalism and courtesy I was shown by Sales Manager, John! :). There was a slight cosmetic issue with my 2014 Mustang that I did not notice until a few days later. I took it back; Jen and John were both highly receptive of what I had to say. They even fixed the blemishes free of charge! Not to mention Iwas highly impressed with the level of care that was put into making the repair, I can’t even tell there was ever an issue! Way to go, guys! You definitely went the extra mile for me and I will not forget it. Thanks so much again!! :)

April 24, 2022

Dealership Rating
Employee Rating

Traveled from out of state to buy a new car. They made the process easy and fast. More

by aksmithaks
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, Tony Zuppe

Apr 24, 2022

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 23, 2022

Dealership Rating
Employee Rating

This was the best car buying service I ever had! Everyone was so helpful and nice! More

by saschester
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova , Austin Temsey

Apr 24, 2022

Ken Ganley Ford Norton responded

Thank you so much for choosing Ken Ganley Ford Norton! Congrats on your new purchase, and let us know if we can be of any more assistance!

April 22, 2022

Dealership Rating
Employee Rating

Desmond is a kind and conscientious man He worked hard to make sure I was happy with all aspects of my purchase. I will be back to Ganley Ford. More

by Dcwhited
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell

Apr 24, 2022

Ken Ganley Ford Norton responded

It's great to hear that Desmond was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ken Ganley Ford Norton!

April 21, 2022

Dealership Rating
Employee Rating

I have purchased my last 4 cars from Franco and Ken Ganley Ford. From start to finish, the sales process was awesome. Thanks to the whole team at Ken Ganley Ford Norton. Great job guys and girls. More

by jimandchrisk
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Apr 22, 2022

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton, your feedback and rating mean a lot to us. We're glad Franco and our team were able to help, and we hope to see you again!

April 20, 2022

Dealership Rating
Employee Rating

My experience good because the sales team was not pushy and they when over many options. They had choices in the vehicle I was looking at. More

by Joe
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe , Denny Krochmal

Apr 20, 2022

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, Joe, and don't hesitate to reach out if you need anything else.

April 10, 2022

Dealership Rating
Employee Rating

Everyone at the dealership was friendly and helpful. Tony was knowledgeable about the vehicle and FordPass app. The process was quick an easy. More

by Jordyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe

Apr 11, 2022

Ken Ganley Ford Norton responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, Jordyn, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

April 09, 2022

Dealership Rating
Employee Rating

It was a great experience, Austin and the team at Ganley were very helpful and accommodating. More

by Joshneidert13
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Temsey

Apr 11, 2022

Ken Ganley Ford Norton responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 02, 2022

Dealership Rating
Employee Rating

The entire team at Ganley was fantastic, they made the process very enjoyable and efficient. More

by KJinAC
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, Tony Zuppe

Apr 04, 2022

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 28, 2022

Dealership Rating
Employee Rating

Great people great experience Scott the salesman was wonderful we had such a good time with him when we bought the car. Ganley Ford and Scott went above and beyond. Will send people your way if we know More

by Barb
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Bomgardner

Mar 29, 2022

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scott met your expectations. Thank you again for choosing Ken Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

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