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Courtney Mearns
Courtney Mearns at Family Hyundai

Courtney Mearns

Customer Care Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
32 Reviews
4.4

32 Reviews

Write a Review

32 Reviews of Courtney Mearns

March 07, 2025

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Employee Rating

Very professional team, friendly, quick service, comfortable waiting room atmosphere, family friendly service, enjoyable experience! More

by DEZIROMO2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Colin Simmons, Al Pellizzeri, Bob Ross, TJ Schmitt, Michael Kratschmer, Mike Majors, Kim DeVries, Robbie Watson

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Mar 07, 2025

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 05, 2025

Dealership Rating
Employee Rating

Customer care was kind and assessed need,and concerns in regard to the vehicle. Thank you. More

by elainerichmond.32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 05, 2025

Family Hyundai responded

Thank you, Elaine! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai. We look forward to having you as one of our valued customers for many more years to come!

September 26, 2024

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Employee Rating

Terrible customer service. I do not recommend buying a car from here our getting any services done to your vehicle. More

by Meka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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September 20, 2024

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Employee Rating

You do do better with answering phone at the service sometimes it’s hard to catch someone at the other side More

by marekhajnos
Recommend Dealer
Yes

Other Employees Tagged: Kristi Feinberg, Jason Lechowicz, TJ Schmitt, Scott Lupo

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Sep 22, 2024

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad Kristi, Courtney, and Jason were able to help, and we hope to see you again!

August 20, 2024

Dealership Rating
Employee Rating

Service center provided adequate service and dis the job right in a decent amount of time More

by msusmaras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Ghouleh, Colin Simmons, TJ Schmitt, Michael Kratschmer, Mike Majors

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Aug 21, 2024

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional service experience. We will share your comments with our team, and we look forward to working with you again.

June 29, 2024

Dealership Rating
Employee Rating

Everyone is very professional and thorough. The service was due to a recall. The work was completed as promised More

by BARB.BROWER
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Carlos Alcantar, Robbie Watson , Cole Nicholson

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Jun 30, 2024

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help,Barb, and we hope to see you again!

February 25, 2024

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Employee Rating

Fabulous. Have purchased several cars within our family and have never been disappointed!! Love our new car!! More

by Peggy30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Mayweather Shorter, Colin Simmons, George "Skip" Hasenjaeger, Ricky Gushi, Scott Lupo, Kim DeVries, Robbie Watson , Cole Nicholson

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Feb 25, 2024

Family Hyundai responded

Thank you, Peggy, for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback! Congratulations on your new vehicle! We look forward to working with you again!

January 02, 2024

Dealership Rating
Employee Rating

It’s a wonderful dealership to do business with… the sales people are kind and vey knowledgeable More

by richgreybill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri, Jaclyn Bobbitt, TJ Schmitt, Scott Lupo, Kim DeVries , Wayne Huffman was very helpful with the issue with my

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Jan 02, 2024

Family Hyundai responded

Thank you, Rich, for the kind words for our service and sales departments! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

October 29, 2023

Dealership Rating
Employee Rating

GRAHAM IS ALWAYS ON TOP OF EVERYTHING WHETHER SALES SERVICE FINANCE PARTS OR WHATEVER…..THANKS More

by IMTHEJAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Colin Simmons, Jason Lechowicz, TJ Schmitt, Maverick Watson, Robbie Watson , Tom Salin

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Oct 29, 2023

Family Hyundai responded

It's great to hear that Graham and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

October 19, 2023

Dealership Rating
Employee Rating

Courtney and Cole where very helpful with all of my questions . When i arrived cars where ready to look at . Chris powers was a great help answering questions on the selected vehicles . I will be in c More

by donny
Recommend Dealer
Yes

Other Employees Tagged: Cole Nicholson, Chris Powers

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Oct 20, 2023

Family Hyundai responded

Thank you for your business and this review, Donny. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Oct 20, 2023

donny responded

Please keep me updated on current incentives for new cars . Still looking for a vehicle used or new. Thanks

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