Connor Sawyer
Connor Sawyer at Russ Darrow Kia of Wauwatosa
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Connor Sawyer

Service Advisor

Russ Darrow Kia of Wauwatosa

1901 N Mayfair Rd
Wauwatosa, WI 53226

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4.8
19 Reviews

Dealership Experience

7 mos

Industry Experience

7 yrs, 8 mos

4.8

19 Reviews

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19 Reviews of Connor Sawyer

March 06, 2025

Dealership Rating
Employee Rating

Whenever I go to the dealership for service everyone is professional and nice.. the services are always friendly. More

by feljon5751
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Matt Kiscellus matt.kiscellus@russdarrow.com

March 04, 2025

Dealership Rating
Employee Rating

Over all the customer service was great. I brought my car in for routine maintenance on Saturday, March 1st and was asked if I’d like a complementary car wash, I said yes. When I picked up m More

by WILLIAMS.SHELBY83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Matt Kiscellus matt.kiscellus@russdarrow.com

March 02, 2025

Dealership Rating
Employee Rating

Like getting a short video of the work they’re doing on my vehicle and that they pretty much keep to scheduled appointments More

by NJMARCHESE64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Matt Kiscellus matt.kiscellus@russdarrow.com

March 02, 2025

Dealership Rating
Employee Rating

My experience has always been good. I trust them to take the best care of of my car without charging for things I don’t need. More

by DINAGIRL6235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for choosing Russ Darrow Kia of Wauwatosa. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Matt Kiscellus matt.kiscellus@russdarrow.com

February 27, 2025

Dealership Rating
Employee Rating

Thank you to Connor Sawyer and Matt Czaplewski with assisting me with my new tires! I appreciate it. I am including Sarena in this because she is the one who gave me the price quote for my tires back i More

by WLB5
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Feb 28, 2025

Russ Darrow Kia of Wauwatosa responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Wauwatosa, we look forward to having you as a valued customer for many years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

February 23, 2025

Dealership Rating
Employee Rating

Great service. Connor was nice and helpful. Always a good experience when I come in for a service. More

by mariah_washington93
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Feb 23, 2025

Russ Darrow Kia of Wauwatosa responded

Hi Mariah: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Kiscellus matt.kiscellus@russdarrow.com

February 23, 2025

Dealership Rating
Employee Rating

Upon arrival Not one staff member welcomed me in the building very rude and unprofessional if if wasn’t for the Free oil change I will never return More

by Klockett09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 26, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Matt Kiscellus matt.kiscellus@russdarrow.com

February 19, 2025

Dealership Rating
Employee Rating

Russ Darrow was an amazing experience in the time of need . Thank you for your help More

by Keke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

February 19, 2025

Dealership Rating
Employee Rating

I was quoted a 1 hour wait, and was stuck for 3 hours without warning. More

by LIAMBARBER97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 22, 2025

Russ Darrow Kia of Wauwatosa responded

Liam, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Matt Kiscellus matt.kiscellus@russdarrow.com

February 15, 2025

Dealership Rating
Employee Rating

Purchased a car in February 2024 the entire engine went out 6 months later, went back & forth talking with cooperate, to put fire under the dealership butts because we aren't getting any answers, then fina More

by MARQUISJEFFERS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Duda, STEVEN A GARNER

Feb 19, 2025

Russ Darrow Kia of Wauwatosa responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Matt Kiscellus matt.kiscellus@russdarrow.com

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