Connor Sawyer

Conner was helpful and professional, but the dealership itself has serious issues with work ethic and accountability. My car was towed here a month ago and had it for two weeks due to a recall I was nev itself has serious issues with work ethic and accountability. My car was towed here a month ago and had it for two weeks due to a recall I was never informed about — no calls, no emails, nothing — even though I’ve always serviced my vehicle at this same Kia. After being told what needed to be done, I approved an oil change and air filter replacement. The air filter was never installed, and the oil change was done so poorly that oil leaked all over my garage, leaving a permanent stain and puddle still remains . When I brought it back because the oil leaking, instead of an apology or any sympathy, other service staff “not Conner” they gave me attitude also when I requests once again a new air filter that I thought that was already changed a month ago and charged me $73 for it. Conner did his best I will recommend him anytime, but this dealership needs serious improvement in communication, honesty, and quality of service. I’m now questioning every bit of work that’s ever been done on my car here. More

by Mmeressa Verified Customer Verified Customer

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They over priced and want you to pay for things that they think could be wrong instead of finding the issue and fixing the problem. We already buying vehicles. From you guys at least be more lenient and tru think could be wrong instead of finding the issue and fixing the problem. We already buying vehicles. From you guys at least be more lenient and truthful with your customers. More

by mlshorter04 Verified Customer Verified Customer

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The staff in the service center really show they care about their customers. They provide great, reliable service. about their customers. They provide great, reliable service. More

by KELLYMAE610 Verified Customer Verified Customer

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Dealer was fast to take the car in and replace the parts well providing me a free loaner vehicle. well providing me a free loaner vehicle. More

by jaminb236 Verified Customer Verified Customer

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Not satisfied. I know better to refer moving forward. Disappointing to say the lease ugh! I know better to refer moving forward. Disappointing to say the lease ugh! More

by JENELLGRIFFIN Verified Customer Verified Customer

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Connor really is the best of the best, I would schedule service time and time again, he’s so kind, courteous and understanding, go Connor! service time and time again, he’s so kind, courteous and understanding, go Connor! More

by kylalinscott Verified Customer Verified Customer

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The customer service is nice. Whenever I have an issue with my vehicle, Kia makes sure they fix the problem. Majority of the time my car is covered by the warranty. Whenever I have an issue with my vehicle, Kia makes sure they fix the problem. Majority of the time my car is covered by the warranty. More

by DANAANDNEIKO Verified Customer Verified Customer

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Service was good. This time was just an oil change but everything was prompt and as expected. This time was just an oil change but everything was prompt and as expected. More

by Justjosh99 Verified Customer Verified Customer

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Connor from the service center is very nice and helpful. He shows compassion and does a great job of returning calls and following up in the message app. I came in for service back in March, issues continue He shows compassion and does a great job of returning calls and following up in the message app. I came in for service back in March, issues continued. Problems with the vehicle are becoming larger and more complex. I haven’t had my original vehicle since March. I stand by my review, just because someone is nice doesn’t mean the service was good. The service here sucks. More

by Dee Davis Verified Customer Verified Customer

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When I made the appointment it showed that my price would be $168. When I picked up the car it was 212. They never reset my service reminder and my sunroof shield was closed. be $168. When I picked up the car it was 212. They never reset my service reminder and my sunroof shield was closed. More

by bjmainwood Verified Customer Verified Customer

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