Whenever I go to the dealership for service everyone is
professional and nice.. the services are always friendly.
professional and nice.. the services are always friendly.
More
by feljon5751
Verified Customer
Verified Customer
Service Price Transparency
Mar 06, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Matt Kiscellus
matt.kiscellus@russdarrow.com
Over all the customer service was great.
I brought my car in for routine maintenance on Saturday, March 1st and was asked if I’d like a complementary car wash, I said yes. When I picked up m
I brought my car in for routine maintenance on Saturday, March 1st and was asked if I’d like a complementary car wash, I said yes. When I picked up my car, it was not washed. I brought my car in for another issue on March 3rd, that required the dealership to keep it over night, which I was fine with, but my car was dirtier than it was when I brought it in, and with this service (that I paid for) I was asked when I dropped the car off if I’d like a complementary car wash, and said yes.
More
by WILLIAMS.SHELBY83
Verified Customer
Verified Customer
Service Price Transparency
Mar 04, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Matt Kiscellus
matt.kiscellus@russdarrow.com
Like getting a short video of the work they’re doing on
my vehicle and that they pretty much keep to scheduled appointments
my vehicle and that they pretty much keep to scheduled appointments
More
by NJMARCHESE64
Verified Customer
Verified Customer
Service Price Transparency
Mar 03, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Matt Kiscellus
matt.kiscellus@russdarrow.com
My experience has always been good.
I trust them to take the best care of of my car without charging for things I don’t need.
I trust them to take the best care of of my car without charging for things I don’t need.
More
by DINAGIRL6235
Verified Customer
Verified Customer
Service Price Transparency
Mar 03, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you for choosing Russ Darrow Kia of Wauwatosa. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Matt Kiscellus
matt.kiscellus@russdarrow.com
Thank you to Connor Sawyer and Matt Czaplewski with
assisting me with my new tires! I appreciate it. I am including Sarena in this because she is the one who gave me the price quote for my tires back i
assisting me with my new tires! I appreciate it. I am including Sarena in this because she is the one who gave me the price quote for my tires back in December and I think I had a missed opportunity where I wanted to give her a good review but didn't forget. Also Jaylen wasn't there and I didn't run into him this time but he is fabulous and I'd like to send him a virtual hug because he is awesome and I know he is there. Since I am making a review just wanted to send him some positive vibes because he is cool.
More
by WLB5
Service Price Transparency
Feb 28, 2025 -
Russ Darrow Kia of Wauwatosa responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Wauwatosa, we look forward to having you as a valued customer for many years to come!
Matt Kiscellus
matt.kiscellus@russdarrow.com
Great service.
Connor was nice and helpful. Always a good experience when I come in for a service.
Connor was nice and helpful. Always a good experience when I come in for a service.
More
by mariah_washington93
Verified Customer
Verified Customer
Service Price Transparency
Feb 23, 2025 -
Russ Darrow Kia of Wauwatosa responded
Hi Mariah:
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Matt Kiscellus
matt.kiscellus@russdarrow.com
Upon arrival Not one staff member welcomed me in the
building very rude and unprofessional if if wasn’t for the Free oil change I will never return
building very rude and unprofessional if if wasn’t for the Free oil change I will never return
More
by Klockett09
Verified Customer
Verified Customer
Service Price Transparency
Feb 26, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Matt Kiscellus
matt.kiscellus@russdarrow.com
Russ Darrow was an amazing experience in the time of
need . Thank you for your help
need . Thank you for your help
More
by Keke
Service Price Transparency
Feb 19, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa.
Matt Kiscellus
matt.kiscellus@russdarrow.com
I was quoted a 1 hour wait, and was stuck for 3 hours
without warning.
without warning.
More
by LIAMBARBER97
Verified Customer
Verified Customer
Service Price Transparency
Feb 22, 2025 -
Russ Darrow Kia of Wauwatosa responded
Liam, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Matt Kiscellus
matt.kiscellus@russdarrow.com
Purchased a car in February 2024 the entire engine went
out 6 months later, went back & forth talking with cooperate, to put fire under the dealership butts because we aren't getting any answers, then fina
out 6 months later, went back & forth talking with cooperate, to put fire under the dealership butts because we aren't getting any answers, then finally someone called but now NO ONE HAS CALLED IN WEEKS! Drove their rental for 1 & half months, went to the store & they found us the kia SORENTO (was sceptical at first about the kia brand because of the theft, but was also DESPERATE for a car)..... So now we're getting Still waiting on dealership to contact us about the car we purchased in December but ran into a "possible car jacking" a week after purchasing the Kia Sorento, but NO ONE is trying to rectify this problem of us returning the car to them (just racking up 100s of rejected letters from finance companies) but no communication to possibly purchase another one, although we've talked to them 5 days after buying the car, Steve Garner is a great salesman and did help us to get this car and grateful for him, he helped from the initial beginning but we don't hear from him for weeks I take it that he's the busy man he is and hopefully will hear soon
More
by MARQUISJEFFERS0
Verified Customer
Verified Customer
Service Price Transparency
Feb 19, 2025 -
Russ Darrow Kia of Wauwatosa responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Matt Kiscellus
matt.kiscellus@russdarrow.com