Connor Charity

I’m a 100% Disabled Veteran, Senior Citizen and I had the phenomenal opportunity to meet, speak and, work with Conner in the Service Department. He was very knowledgeable about the importance, process and lo phenomenal opportunity to meet, speak and, work with Conner in the Service Department. He was very knowledgeable about the importance, process and logistics of the service I was in need of on my Land Rover Range Rover Autobiography vehicle. He listened to my concerns regarding the things that I wanted and needed done. There was some slight alterations necessary to fully address my specific needs. Man when I tell you Conner was a dynamic asset to getting those things addressed and done… would be an understatement. He sat me down and itemized a composite list of the things that I was looking to have done. When I came to pick up my vehicle… I was shocked at his due diligence and tenacity to see that Every Single Thing that I requested was completed and he also made sure that my vehicle was Detailed so well, I was ecstatic to say the least. He’s a consummate determined, intelligent guy with a real heart, personality and, loads of professionalism, courtesy, integrity and honesty. This was a great experience for me and confidence booster in th Certfied Benz & Beemer Brand and Dealership as a whole. His passion for performance and dedication to perfection for the customer ranks at the top of the ranks omongst other Dealerships and their Service Departments. He treated me so well and took care of Mr Autobiography, that was why I felt so compelled to entrust him, the Service Department and THIS Dealership with the additional opportunity to service and take care of my Mercedes Benz S560 4Matic. He went straight into getting this vehicle showroom ready and thoroughly checked, tested and, Detailed… clean as a whistle. I’m very grateful and appreciative of his above and beyond approach in regards to my two vehicles. In closing I’d like to also mention Andy my salesman was terrific and very pleasant. He walked me through my purchase process without any pressure to buy. I truly appreciate that and him for being a top notch sales representative and definitely a decent customer satisfaction driven professional. I’m also going to mention Richard the Service Department Manager who went out of his way to greet me, treat me with kindness and respectfulness and assure me that he was placing me and my vehicles in the capable hands of Conner. And, last, but Not Least, there’s David James the General Sales Manager, he called me and addressed some questions I had and he was instrumental in getting me the information and provided the best feasible solutions to my situation as a customer. The Overall Customer Experience was a Very Good one. I highly recommend that if you’re interested in getting things done right in a no pressure atmosphere, Certified Benz & Beemers is the Dealership for you. The whole Staffing/Team is Dedicated to Helping Customers and Customer Satisfaction through their Various Vehicles and Services. Great Job, Well Done! These Kudos are Well Deserved. Thanks to you All. I’m a Real. Satisfied. Customer. Who will be patronizing this Dealership and its Service Department for the upcoming foreseeable future. Now, That’s it and, That’s all. Thanks 😊 More

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Scott Bailey, the sales associate who assisted me with the purchase, was great to work with. CB&B treated me fairly on my trade. The sales manager, David, also was available to assist with the sale and wa the purchase, was great to work with. CB&B treated me fairly on my trade. The sales manager, David, also was available to assist with the sale and was very helpful. I also met Zoe and who helped complete the paperwork on the vehicle and he also presented some additional coverage packages for the vehicle to protect my investment. Thank you to CB&B for being professional and courteous. More

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Tom, was very knowledgeable about the products, and showed me several options that fit my needs. Ha made the deal seem very seamless. showed me several options that fit my needs. Ha made the deal seem very seamless. More

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Conner was horrible. He took over 2 weeks to replace windshield washer pump and door lock actuator and would not give us a rental car even though our Platinum warranty in He took over 2 weeks to replace windshield washer pump and door lock actuator and would not give us a rental car even though our Platinum warranty included it. Ridiculous. Lied every chance he got and did nothing to help us, only concerned about upselling us with customer pay repairs that were not needed. Told us we needed a new battery (battery was replaced less than 6 months ago) and refused to even look at the convertible top unless we paid $800+ for a new battery. If you have to go to Benz and Beemer service, see Jerry Smith. Honest and straightforward. More

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Mike is easy to talk to and knows his cars on the lot. We purchased M3 and what a fun car. Great Deal We purchased M3 and what a fun car. Great Deal More

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